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“2nd Trip To This Company's Properties”

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Azul Beach Resort Sensatori Mexico
Ranked #7 of 27 Hotels in Puerto Morelos
GreenLeadersSilver level
Reviewed 12 December 2013

My family had a "good" trip to Azul Fives 2 years ago (smaller resort and the staff was pretty slow there) but this experience was much different - good sized resort and the waitstaff seemed much more speedy, and more of them. I don't know if the company has upgraded their service or it's just this resort that is well staffed and more prompt. Don't get me wrong, this service in restaurants and pool side is still slow compared to American standards, but in my limited experience in Riviera Maya (2 trips), this experience was much improved over 2 years ago. We got to see several of the rooms and would probably choose a ground level room if we were to return. Or buck up and choose one of the ocean view suites like the Honeymoon suite - this has a very large deck and "premium pool" access.

Room Tip: Jacuzzi rooms are unnecessary for families - two beds and a jacuzzi out in the open. Ocean view suit...
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  • Stayed: November 2013, travelled with family
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1  Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,415 - 6,421 of 9,536 reviews

Reviewed 11 December 2013

So happy to work with Marcie Muensterman with Beach Bum Vacations <marcie@beachbumvacation.com> while planning my trip! Azul Sensatori is by far my favorite spot in Riviera Maya! The staff was so amazing making sure all of our needs were met 24/7. The resort was beautiful and the snorkeling was perfect! Being from Louisiana I am very particular about my food.... I was pleasantly surprised to find myself LOVING the food and drink selections! I would recommend this resort to anyone planning a vacation to Riviera Maya!

  • Stayed: June 2013, travelled with friends
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6  Thank AmyKPhotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013

Just got back after 7 days there not dure what to expect driveing up the road to it. Asoon as u step through the doors wow just amazeing the service ur welcomed with the people are so friendly and helpfull. The rest of the hotel is just beutifull every part of it no matter what generation your from or age with kids or not if u wanting to relax. sun bath. Get drunk. Do nothing. Be entertained. Activities. Food. Ect just go on forever defantly reccomend this hotel id love to come back in the furture

  • Stayed: December 2013
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2  Thank Dobii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

We were there in september 2013 and hotel was reasonably full, but we got the best service.how can they manage so much so well.it was unbeleivable. We got the best service and food. I would recommend this hotel. As a food lover i was spoiled for all inclusive. Tons of space in the room. The jacuzzi was fantastic. Front desk and the coneirge looked after us very well. Go for this hotel. Front desk manager did everything for us and he is a great asset to the hotel.

Stayed: September 2013, travelled with family
4  Thank Pankhu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

This hotel is by far the best I've ever stayed in. We were given fantastic rooms with great views, although you can't go wrong with the views from any part of the hotel. The rooms themselves are extremely clean and the staff were very helpful if we had any requests. The food was fantastic and there was always a large selection in whichever restaurant we went to. I want to give a special mention to Sergio at Tapaz restaurant - his food was exceptional. The facilities for children are very good and probably the best in any hotel I have stayed in. All the staff really made our stay, they were always smiling and helped us with any questions or requests we had.

  • Stayed: October 2013, travelled with family
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5  Thank Ras7721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

I cannot fault any aspect of this hotel. I have a special diet and the hotel catered for this amazingly. They were very flexible and acommodating for all aspects of the stay. Checking in was efficient and through. Staff throughout the hotel is courteous and always smiling. No task is too small for them. In particular, front desk staff deserve recognition for their efficiency in looking after minute details. Would recommend people with families in particular, book this hotel for their stay.

Room Tip: Must try tapaz.
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  • Stayed: November 2013, travelled with family
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4  Thank Jay797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

Just back and I must admit that the food is probably the best we have ever had on holiday, not your normal buffet style you can have waiter service for every meal and the staff are superb, if you want buffet use Spoons but our favourite wasthe Caribbean. Rooms are spotless and we used room service for dinner on arrival after a long, late flight and breakfast on departure day so we could pack.We were in the adult section top floor towards concierge end, sun most of day. The hotel is well maintained and any problems are quickly dealt with, check in/out very efficient.
Beach not so good although there is daily clean up of seaweed but sea not very clear. Only downside was the amount of weddings and a very rowdy american wedding on first weekend, entertainment was aimed towards younger taste and weddings. This would put us off returning.
Dolphin trip, although expensive, is fantastic and well organised when we eventually got there after bad weather in Cancun postponed it 3 times. Wouldn't bother with Premium as the pool loses sun early afternoon and balconies in shade at same time. Special mention to David one of poolside who always had a smile and suggested some good drinks try s**t on the grass.

Room Tip: 3rd or 4th level adult section towards main building gets plenty of sun
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  • Stayed: November 2013, travelled as a couple
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4  Thank walburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azul Beach Resort Sensatori Mexico

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Price Range: £279 - £826 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya

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