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“Great visit and resort” 5 of 5 bubbles
Review of Azul Beach Resort Sensatori Mexico

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Azul Beach Resort Sensatori Mexico
Ranked #7 of 26 Hotels in Puerto Morelos
GreenLeadersSilver level
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great visit and resort”
5 of 5 bubbles Reviewed 5 June 2014

Enjoyed my honeymoon here. Mix of relaxing and romantic. Beach was nice and clean. The staff at the resort are very friendly and will go out of their way for you. Even the evening shows entertain and there is a lot to do in and around the resort.

Room Tip: Premium section was nice as there is the option to be away from the crazy busy pools...but everywher...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sahir B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 12 June 2014
Dear Sahir B


Thank you for your review of your stay at the Azul Sensatori, We are happy to hear that you experienced great service.It was a true pleasure to be part of this important event in your life. Once again a Heartfelt congratulations to you both and we all hope that you will visit us again for your anniversary.

Truly

Alvaro Pérez Luna
aperez@azulsensatoricom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,805 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,068)
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English first
Liverpool, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 5 June 2014

This is the best hotel i have ever stayed in. Staff treat u like royalty, so friendly. We got married here on 29/05 could not have wished for anything more, from the wedding coordinator to the staff at the spa, especially Tony - he was absoloutely fabulous. The entertainment staff are also amazing, so friendly never push anything in ur face, and work so hard to ensure everyone has a great time, especially Jorge from entertainment was excellent, his body & mind clases were wonderful. All in all truly mágical sensational hotel, staff and food. We will definitely be coming back here next year for our anniversary x

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 9 June 2014
Dear Tracy L

First, we would like to congratulate for your marriage, just as we would like to thanks for choosing Azul Sensatori Mexico by Karisma, to host such a memorable occasion.

It is also great to hear how you enjoyed a relaxing time at Vassa Spa and our Gourmet Inclusive, perspective, in the meals and drinks we serve. Your comments have been heartily welcomed in our team, they are also very grateful for your mention.

It was a true pleasure to be part of this important event in you life. Once again a Heartfelt congratulations to you both and we all hope that you will visit us again for your anniversary.

Sincerely

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

i went with my husband and we had a blast! Javier, the director of entertainment team is so charismatic, and his availability for any questions or requests was excellent. Thank you all the team for an incredible stay. We are ready to come back!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Camille2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 9 June 2014
Dear Camille_2704

Thank your comments and for appreciating the extra effort that Javier, our entertainment Manager, and all the staff put in their daily work with their unique personal touch.
I am sure they are also grateful for your comments. On behalf of Azul Sensatori Hotel, by Karisma We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon.

Warm Regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, England, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Great hotel and very clean, unfortunately weddings took priority and disrupted holiday guest at times. Be careful were you start to sunbathe in a morning as they could move you when they start to set up wedding parties, this happened to many guests but a few of us complained and got upgraded to premium status, no problems then but this should not be the case. Restaurants good but lacked variety, need a good pool snack bar, beach barbie great, Staff superb and will do anything for you, If you want entertainment at night this is not the place to be, you will need to go to Cancun or Playa del Carmen. I would not rate this a 5star as i have been to many 4star & 4star plus which were far better than this hotel.

Room Tip: they say the adults rooms are the best but we found family rooms (block 4) the quietest. all weddin...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 12 June 2014
Dear Karen S

The Azul Sensatori is popular choice to enjoy a destination wedding however we do limit weddings to 2 celebrations per day and the ceremony locations are either our private, rooftop sky location or on the beach. Cocktails or receptions can be held in outside locations however all outdoor events end before 11.00pm, again outdoor events are limited and are in private locations. we do apologize of any wedding celebrations that took place interfered with your holiday enjoyment.
I'm sorry that you did not feel that the Azul Sensatori was of 5 star quality, on this point I must disagree. The Azul Sensatori provide a very unique concept and we allowing families to experience 5 star luxury that is traditionally found in adults only resorts.
I truly hope that you will continue to visit our hotels by Karisma .}

Best Regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We have just returned from 2 wonderful weeks at the sensatori and we have had an excellent time, the food in all the restaurants is excellent, the Italian my personal favourite, the staff are amazing, especially Leticia on customer services she was a real gem I had an accident on the way to our holiday and she couldn't do enough for us to accommodate my disability nothing was too much trouble she went far and above her duty to make our stay as wonderful as it was, a special mention also to Carla the pool waitress, these 2 particular members of staff are a credit to the sensatori, we shall be returning for definite as we could not find fault with anything even the weather was excellent, please don't pay any attention to any of the negative reviews posted.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank maggss2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 3 June 2014
Dear CelticBirmingham

It is indeed a pleasure to receive such a nice review highlighting our facilities, services and most of all, our staff professionalism and kindness.
Your comments have been heartily welcomed in our team, Leticia and Carla are also very grateful for your mention.
Exceed our clients expectations with special details and attention to their health & safety is very important for us.
On behalf of the management in Azul Sensatori Hotel, by Karisma We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon.
We would all be very pleased to have you back for another memorable vacation.

Best Regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwalk, Connecticut
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 June 2014 via mobile

My husband and I had or destination wedding at Azul Sensatori this May. I love love loved my entire experience. We took advantage of the unlimited events promotion, which meant that we had to trust in our on site coordinators for many of the details, but they were excellent, and it actually made it way less stress for us.

Besides the wedding festivities, or 60 guests were treated like VIP guests the entire time. You have your a of poolside and beach front relaxation. There are also ample entertainment sources (snorkel the world second largest barrier reef). Oh and don't forget to book a spa experience. Super relaxing (I even feel asleep during my massage).

Plus unlimited food and drink.
We are already planning or anniversary return trip back!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Tiffany Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 3 June 2014
Dear Tiffany Y

First, we would like to congratulate for your marriage, just as we would like to thank you and your family for choosing Azul Sensatori Mexico by Karisma, to host such a memorable occasion.
It is also great to hear how you enjoyed a relaxing time at Vassa Spa and our Gourmet Inclusive, perspective, in the meals and drinks we serve.
It was a true pleasure to be part of this important event in you life. Once again a Heartfelt congratulations to you both and we all hope that you will visit us again for your anniversary.

Truly

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Stayed at this hotel at the end of May for 1 week, we had a great week! The service at this hotel was great and so were the staff. Special thanks must go to Eva our pool waitress, lovely lady and could not do enough for you. Jesus in the Mexican resort was fab too and our first night was very memorable thanks to Jesus :-). Staff every where were so friendly and the food was great, our favourite was the Mexican restaurant. The entertainment wasn't great but that was our only complaint. Would definitely recommend this hotel to others, we are looking at the El Dorado for later this year. Thanks to all the staff it really was an excellent week! Loved our swim up room in adults only - perfect!!!!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kaksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 3 June 2014
Dear Kaksi

It is a pleasure to hear that you would recommend our Hotel, We also enjoy hearing of how you enjoyed one fantastic Week meanwhile staying with us.. Thank you very much for your stay and recommendation. We are more than happy to serve you, once again, whether it’s here at Azul Sensatori Mexico by Karisma or any other hotel in our Karisma Hotel chain line, where we always offer more delightful Gourmet Inclusive experiences.

Warm Regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Azul Beach Resort Sensatori Mexico

Property: Azul Beach Resort Sensatori Mexico
Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya

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