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“Out of this world”

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Azul Beach Resort Sensatori Mexico
Ranked #7 of 28 Hotels in Puerto Morelos
GreenLeadersSilver level
Reviewed 6 July 2014

Stayed here last year, what an amazing holiday we had.. The hotel was out of this world, from the rain shower in the enormous bathroom, four poster bed and the jacuzzi in the bedroom, with a ice bucket two glasses and a bottle of champagne by the side.. What more could a girl want.. The restaurants served first class food.. In fact it was a perfect holiday

  • Stayed: September 2013, travelled as a couple
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Thank Lesley137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,025 - 6,031 of 9,693 reviews

Reviewed 6 July 2014

I paid £6500 for this holiday with very high expectations of a really good 5 star resort as advertised by Thomsons holidays. On arrival our room was still being cleaned so they moved us to a room on the 3rd floor not on a low level as requested. We were not happy so when our original room was ready they moved us back, not a great start after a 9 1/2 hour flight.
As our 10 year old daughter was keen to go to the kids club, that was dismissed very early after only 1 visit. We were told it was for kids her age right up to teens however this kids club is geered up for 2-6 year olds, so she never went back.
The hotels main restaurant Spoon is excellent, the best of them all. They have a tapas restaurant which is very nice but minuscule portions. The Italian restaurant again was nice but very small portions and they are reluctant to give you any more than 2 very small glasses of wine with your meal. The Mexican restaurant was good during lunch time, but very disappointing at night. We ordered our meal, mine was right but came cold, my wife's was the wrong starter and main meal and was cold also, the staff are so friendly we didn't want to complain. There is an adults only restaurant which we couldn't go to as we had our daughter but people we had spoken to said it was a 2 1/2 hour sitting which was far too long.
The daytime activities are the same every day, which is very boring with the same Cd's being repeated every day at the poolside.
The hotel should not be considered a 5 star as the rooms are very tired looking but the whole place is spotless clean, always cleaning in progress somewhere.
This hotel is ideal if you have a small children or if you are on honeymoon. The night time entertainment is terrible!!! There is a show for the kids every night and it's mostly shows where it treats kids as though they are stupid, all acts were local and very tacky. If you don't want to watch that there is nowhere else to go. If you are a couple with no kids there is an adults bar and an adults night club. There is 1 waiter serving 50-60 people at night so you wait a long time for a drink.
The location of this hotel is a long way from anywhere, you are half way from Cancun also playa Del Carmen, so it's a £50 round trip if you want to get out and about.
This hotel is perfect if you want to get married on the beach or want a nice honeymoon, good for couples with young families. I would not go back as it's over priced.

Room Tip: You can upgrade to a premium room but it costs a lot more.
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  • Stayed: June 2014, travelled with family
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7  Thank tamyoung30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

I stayed here with my partner for two weeks and this is without doubt the most superb place we have ever stayed - in fact it's spoilt us as now we want this standard everywhere :)
For the price it is fantastic and well worth the lengthy flight...
We met some fantastic people and the general class of people were so much nicer than we've stayed before - generally overwhelmed by rowdy couples...

The food here is the place we have had abroad - so much choice and so many restaurants we only managed to eat in the buffet a couple of times in the evening... The room service was just as amazing too, we took advantage of this on days we slept in and had a late lovely breakfast in the room or days when the weather got cloudy quite early we would have a late lunch.

The rooms are something else too, twin sinks, separate toilets, rainforest shower all high quality things... The jacuzzi in the room was also great although we used it twice for about half an hour it's so amazing to have the option.

The staff are all lovely and so hard working; can't do enough for you... The waiter service is amazing and keeps you hydrated - you have this in all pools and on the beach - amazing!

I've heard the beaches are nicer elsewhere in Mexico as the sand is constantly covered in seaweed despite the staff clearing it on a Monday and afternoon... I've seen clearer seas elsewhere in the Caribbean but this in no way takes away from the hotel.

We went to the prestige meeting which is the only downside - we felt pressure to join an expensive membership programme so if you don't want to join don't go to the meeting as it's really difficult to leave without joining.

I had a beautiful massage in the spa - being pregnant there was no problem in catering for this - it was sensational more than a 5* spa here in the UK I was totally gobsmacked but in a positive.

I can't write enough positives for this hotel... I would recommend anyone go there to experience how amazing it is... I am converted to sensatori from now on and will be trying all of the rest!

Stayed: May 2014
2  Thank Lauren19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We went as a family vacation and were very happy with the service of the hotel. The food was also good, but I would not go back because of the beach. The water was the dirtiest I have been to on carribean beaches with rocks that were impossible to walk on in the water, so If you are like me and like to snorkel or swim I would not recommend this hotel. :(

  • Stayed: May 2014, travelled with family
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1  Thank kathymcallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Wow!!
The best holiday ever

Myself and my boyfriend stayed here from the 16th June - 30th June and we had the best holiday ever.

From start to finish was 5* luxury, we couldnt ask for more

When we first arrived the hotel didnt seem that busy but by our second week it was.

The food and drinks are out of this world, my favourite resturant was the carribean as breakfast was cooked fresh for you, lunch was gourmet burgers and dinner was nicest steak i have ever eaten.
A tip for the burgers at lunch time is if you dont like beef burgers they will cook a chicken burgers too :) yum

Italian resturant is delious too and your treated so well.

Mexican resturant is lovely also, i prefered eating there at lunch time rather than dinner time. There was more choice at lunch.
P.S try the soup :)

The trips: we went on 3 trips
1. Coco bongos VIP
2. Escaret
3. Dolphin trainer (not on trip list so ask thomsons to book this for you, well worth they money as is on another island. You spend approx 5 hours with dolphins at Dolphin Discovery)

This holiday was the best ever and definatly will be returing next year.

Oh and in case your worried about the weather theres no need to be, we had 1 hour of rain whilst we were eating breakfast and that was it :)

Have a great time



  • Stayed: June 2014
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2  Thank slassor123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

The hotel resort was the best we have ever stayed in. The staff couldn't do enough for you, so friendly and so polite. The food in all restaurants was superb and plenty of it. The rooms were beautifully finished and exceptionally clean. Swim up rooms are fab with that bit of privacy when u want it. . the pools and beach area is well managed with plenty of beds, with drinks served while you relax. The only negative is the sea / beach edge can be quite sea weedy but they clear it constantly.All in all it was one of the best holidays we have had and would go back again

Room Tip: the extra cost of swim-up rooms are worth it if you want your personal space away from the main pool...
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  • Stayed: June 2014, travelled as a couple
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1  Thank Ive57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I went here with my fiance, we stayed in the premium section which was amazing! The staff couldn't do enough for us, the food was lovely with such a wide selection in a number of different restaurants. Anything we needed we just had to ask and the people at the hotel would be happy to help! Days around the pool were amazing, with comfy sun loungers and cocktails (a wide selection of alcohol and non-alcohol) which the pool staff were happy to bring you! We would definitely go back and hope to in the future!

  • Stayed: June 2014
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1  Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azul Beach Resort Sensatori Mexico

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Price Range: £254 - £855 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya

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