We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best holiday I've ever been on, amazing.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Azul Beach Resort Sensatori Mexico
Ranked #7 of 25 Hotels in Puerto Morelos
GreenLeadersSilver level
Leeds, United Kingdom
Level 6 Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Best holiday I've ever been on, amazing.”
Reviewed 15 July 2014

Me and my boyfriend stayed here in June, absolutely loved our stay. Food is incredible, it's lovely to get waited on in an all inclusive rather than just do a buffet every night, we enjoyed all of the restaurants, especially the Tapas. Staff are so friendly - they can't do enough for you. The rooms are beautiful, we had a great view of the ocean on the top floor of the adults only section. Everywhere is spotless, loads of pools to choose from depending on what you want from your holiday (relaxing or partying). It's the best holiday I've ever been on!

Only a few negatives to take into account when booking .. There are a LOT of weddings (3+ most days) but it didn't bother us too much, just when they dominated large areas. You can't swim in the sea for the seaweed, so snorkelling is unfortunately not possible. Some trips into other areas were made difficult for us by the taxi drivers. The hotel set up excursions to Playa Del Carmen and Cancun but the taxi drivers weren't happy about them 'stealing' their business and therefore created road blocks, so unless you wanted to spend a fortune with them they didn't let us out! We did go to Xcaret for the day and that was well worth the money (they let us out that time). Regardless of all that I'd give it 5/5, amazing food, pool, rooms, staff and entertainment, would love to return.

Room Tip: Adults only section was lovely and quiet, in a great location, and you get sea views from higher flo...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Vikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 18 July 2014
Dear Vikki L:

First at all, thank you very much to choose our hotel as your holiday destination. We are glad to know that your stay was so good. Your comments are very useful for us to know our strong points and our opportunities to improve. We are very sorry if the issues in your excursions were an inconvenience on your lovely experience, we are going to share this issues with the upper management to take all necessary actions. Thank you very much again for sharing your experience in TripAdvisor and we hope to see you again very soon.

Warmest regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

9,024 reviews from our community

Traveller rating
    5,834
    1,961
    749
    270
    210
See reviews for
3,526
3,839
48
34
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,287)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 July 2014 via mobile

well im not going to be negative on everything. There were some great elements. Our guests loved the wedding and resort. They loved the food and the set up was great. We had 100 guests at the destination wedding and the staff was great to deal with. The negatives stem from the wedding coordinators in general. Firstly we feel ripped off regarding our photo experience. We still have not received any wedding photos that we paid almost 3000 dollars for and I doubt they will show up. I will say the wedding coordinators did a fantastic job collecting our dollar bills. We added thousands of dollars on flowers and upgraded to a private dinner on the beach. paid thousands for a dj and food. Was is great? Yes. But the follow through was horrible. There were no conversions period. We were charged 800 dollars for Tiki torches that didn't light. I understand it was windy. I get that the hotel couldn't control the weather but we should have been notified before they set up all the torches that they wouldn't light and should not have been billed for them. when we asked for a partial refund we were told a firm no. I Thought that being the largest wedding they have hosted, and spending thousands on add ons would get us some buying power. nope they just filled their pockets with our money and gave us no follow through. When I emailed 2 months after the wedding to inquire about our photos I was left with an un returned email. The hotel ties your hands and unless you want to pay an additional 900 dollars , you are not able to choose your own photographer. Our photographer still is yet to respond about our missing photos. They walked off with 3000 dollars of our money and I'm devastated that our whole day won't have any pictures except those of our guests. If you are looking for a place to get married don't choose this hotel. If you are looking for a great holiday or honeymoon it will be great. Please understand I can not express how upset I am regarding the wedding coordinators. Please do not confuse this with the Azul staff, everyone else was fantastic. If you do choose to get married here beware . You will not get what you pay for. You will feel ripped off. I truly hope that this is not the standard that they hold to for weddings. good luck to those who choose this for their weddings. I truly hope it works out better for you than me and my husband.

Stayed April 2014, travelled with friends
Helpful?
19 Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Augusta, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

We had a Wonderful time at Azul Sensatory with our family. All the employees could not do enough for you. All the restaurants were delightful. Rooms were spotless as was the hotel. Pools everywhere. Would recommend for everyone .

Room Tip: We chose ocean view I. Would recommend 3 or 4th floors
See more room tips
  • Stayed July 2014, travelled with family
    • Service
Helpful?
2 Thank 984Carolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 18 July 2014
Dear 984Carolyn:

Thank you for your nice review and recommendation. We are very pleased to know that your holiday in Azul Sensatori Hotel was as good as you expected. We are very proud of our excellent staff that they have been able to make your dream holiday come true. We hope that you don’t wait too long to visit us again.

Best regards.

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Hill, Texas
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

My wife and I stayed here to celebrate our 20th Anniversary, and we couldn't possibly be any happier with our stay. The grounds are stunningly beautiful...there isn't so much as a blade of grass that's out of place. Palm trees abound, weighted with coconut. Oleander in full bloom serve as hedge. Bougainvillea are as big as trees. Wild iguana can be seen among the flora.

I cannot over-emphasize just how good the service was. During our five days, not one employee passed us without a greeting, whether they were janitorial, grounds, service, or management staff...a friendly 'hola' from everyone. Likewise, no one passed over any detail that needed service. Not once did I see an employee pass by an empty glass or piece of debris...they would immediately pick up anything that was out of place. Our service from the Zavas swim-up bar (Hola Gorge y Luisa!) was impeccable, friendly, and charming.

Every restaurant is amazing, each offering differing cuisine throughout the day. Three of the six restaurants serve breakfast and lunch, and all six serve dinner. Spoon is open all day, and always had an excellent buffet. We ate breakfast there every day, lunch a couple of times, and dinner once. We ate dinner at Siena (Italian) twice, Zocalo (Mexican) once, and Zavas (Caribbean) once. The dinners are a 4-5 course gourmet treat. The food was delicious and beautifully presented. You will need a 2-3 day advanced reservation for Le Chique. Unfortunately, we waited too late and were not able to get a reservation during our trip. I would suggest you make you way over to Concierge gazebo #5 the first day and make your reservations.

Our room was fantastic. The pictures we had seen online did not do them justice. Ours was a king-bed Jacuzzi suite, very spacious and comfortable. Our private balcony was roomy with a scenic view of the beautiful grounds. We did notice our mini-bar wasn't cooling, but it only took one call to the front desk and it was replaced within 15 minutes. Our room was kept pristine by the staff, with fresh picked flowers from ground's bougainvilleas as an extra touch.

Looking back, my wife and I couldn't think of one thing that could have been done better. Our expectations were exceeded in every regard. We can't wait to go back.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
6 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 15 July 2014
Dear Keith B


Thanks you for such a generous review. We are very happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept.
Further, we do apologize for the difficulties you seem to have with some details in the room, I´m glad to read that were solve just in time.
Thank you once again for the feedback and we hope so to have you back very soon here at the Azul Sensatori Hotel, by Karisma.

Best regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014 via mobile

My family and I stayed at Azul Sensatori last month and couldn't have asked for a better vacation. The resort was spectacular and the weather was perfect. The staff were exceptional, one in particular, Stephanie with the entertainment team. She made us feel right at home and made our stay much more fun with beach volleyball through to the nightly entertainment. Overall a great resort and vacation.

Cosimo M.

Stayed June 2014, travelled with family
Helpful?
1 Thank cosimomeleca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 15 July 2014
Dear Cosimomeleca

Thank you for your recent review of our resort, your comments have been heartily welcomed in our team, Stephanie is also very grateful for your mention.
On behalf of Azul Sensatori Hotel, by Karisma We'd like to thank you for choosing to stay at our resort and hope so to welcome you back very soon for another memorable vacation.

Warm regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
2 reviews
Reviewed 14 July 2014

Couldnt fault it at all. Great hotel. good staff expecially Carlos in the Adult only pool. Overall an amazing hotel. We had Champagne and cake on arrival as it was our anniversary. We loved the carribean restaurant. Will definitely be going back

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank chrishanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 15 July 2014
Dear ChrisHanna


Many thanks for your review and kind words, We are very happy to know that we, here at Azul Sensatori Hotel México,by Karisma we were able to provide you with an excellent vacation experience.
We would all be very pleased to have you back for another memorable vacation.

Warmest regards

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 July 2014

Came here in July 2014 to unwind and relax as much as possible with a toddler in tow. It's a short trip from the airport (20 mins) which is a huge plus as well. I'm going to start with the negatives and end with the positives because overall I think this resort is a great choice for anyone.

NEGATIVES:

If you're a sea swimmer, you might be a bit disappointed with the water at this beach because it is often murky with sand and grass. Lots of rocky areas too, so walking out in the sea is a bit difficult. That being said, the sand is amazing for sunbathers: perfectly soft and white.

The room felt a bit humid. This could have been an effect of going in July, with the humidity outside exceptionally high. We turned the AC up a bit which seemed to solve the problem.

POSITIVES:

Services provided for children are exceptional. There is a whole building and pool dedicated to entertaining little ones with a beautiful toddler toyroom, lego room, and movie/gaming room. There was a group of kids participating in activities all week with staff, which doesn't seem to come at an extra cost. It's like a camp experience in a resort, but parents get to luxuriate with cocktails right around the corner.

The a la carte restaurants are delicious, and with the exception of Le Chique, you don't have to book in advance. I loved that there was a Mexican restaurant in the middle with great fresh tacos and delicious seafood. The Zavas was a breakfast fave, and the beach BBQ serves up great snacks and grilled meats if you don't feel like changing at lunch time. Siena had surprisingly decent Tuscan themed dishes. The main buffet, Spoon, was consistent and even had an a la carte menu. All restos mentioned had ample toys, high chairs, and booster seats, and service was excellent. Cocktails and drinks are great, ask for your drinks strong!

Rooms: huge with a lovely couch on the patio. We stayed in the family section and were quite impressed, the premium suites and adult area looked great as well and had their own adult only bar and pool. The entire hotel is cleaned and maintained constantly.

Overall, I would definitely book this hotel for the kids amenities alone. The big minus for me was the beach as I love to swim in the sea but the rest of the experience made up for everything. I may check out another location under this brand for a better beach. There are a lot of weddings here, but it is understandable as it is a gorgeous venue with good food.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank CocoToronto_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro P, Director de Relaciones con Clientes at Azul Beach Resort Sensatori Mexico, responded to this review, 15 July 2014
Dear CocoToronto_10

First of all thank you very much for your detailed feedback, We greatly appreciate the excellent rate and praise for our food, facilities & staff ; We are very happy to have exceeded your expectations, it makes us feel very proud of our hotel and the staff that makes it all possible.

Concerning the beach Area, I would like to explain we are very lucky to have one of the largest coral reef systems lining our shores; this does make it slightly rocky under foot and we recommend the use of reef shoes when swimming in the ocean, maybe is not the best beach to swim but certainly is one of the best places in the world for snorkelling & diving.

Once again, we thank you for all of your comments and feedback, hope to see you again at one of our Azul Hotels, by Karisma in the near future.

Alvaro Pérez Luna
aperez@azulsensatori.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
6.7 mi away
Moon Palace Cancun
Moon Palace Cancun
#24 of 175 in Cancun
21,816 reviews
5.3 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,812 reviews
0.8 mi away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#4 of 25 in Puerto Morelos
3,310 reviews
Show Prices
Show Prices
Show Prices
21.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#31 of 211 in Playa del Carmen
7,286 reviews
1.8 mi away
Dreams Riviera Cancun Resort & Spa
3.5 mi away
Royalton Riviera Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Azul Beach Resort Sensatori Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Azul Beach Resort Sensatori Mexico

Property: Azul Beach Resort Sensatori Mexico
Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#9 Green Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Official Description (provided by the hotel):
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Azul Beach Resort Sensatori Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing