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Reviewed 16 November 2017 via mobile

Wonderful staff
Always smiling and sincerely wants you to have the greatest holidays
Blanca, Nancy, Valentin, Luis and zavala upgrade even more this great resort
Service also great in restaurant
Food tastefull
Would go again
Thanks

Date of stay: November 2017
Trip type: Travelled with family
Thank Tour428086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, responded to this reviewResponded 18 November 2017

Dear Guest,

Thank you for taking the time to share your experiences with the Trip advisor community.

I am very proud to know that our staff made your stay so pleasant, it is very pleasant to receive comments like yours, I assure you that I will let they know your thanks to each one of them

Thank you again for your wonderful feedback and we look forward to your next visit.

Kind regards,
Chrystian Rodríguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

This is a most amazing place to visit . An amazing way to start your day is with George the yoga instructor. Sun salutations as the sun rises. He is a wonderful instructor who tailors the session to all abilities . So before you hit the beach and the bars do your body a favour and try the yoga .

Date of stay: November 2017
Thank Happiness468783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, responded to this reviewResponded 18 November 2017

Dear Guest,

Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided an excellent service. 

Thank you very much for the special mention to Jorge I am sure he did his best in order to provide you an excellent service.

Thank you again for your wonderful feedback and we look forward to your next visit.

Kind regards,
Chrystian Rodríguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Jorge did a fantastic job as yoga instructor. There’s no better place to do yoga than on the beach in Cancun! Even though I’m a yoga beginner Jorge was very patient and encouraging and demonstrated everything clearly.

Date of stay: November 2017
Trip type: Travelled with family
Thank Jeffrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, responded to this reviewResponded 18 November 2017

Dear Jeffrey G,

Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided an excellent service. 

Thank you very much for the special mention to Jorge I am sure he did his best in order to provide you an excellent service.

Thank you again for your wonderful feedback and we look forward to your next visit.

Kind regards,
Chrystian Rodríguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

Had to make a quick review in regards to Bettyna, Lenin & Gerardo over in the adults only section. Bettyna is constantly on the move running drinks for all around. Massive smile beaming on her always. Great customer skills also. Lenin & Gerardo consistently preparing numerous cocktails... great Bloody Mary! Keep up the hard work and we shall keep up the drinking!

Date of stay: November 2017
Trip type: Travelled as a couple
2  Thank Andrew_Guilfoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, responded to this reviewResponded 18 November 2017

Dear guilfoyle1301,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.

It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. 

We are looking forward to welcome you back again at Azul Beach Resort Sensatori Mexico by Karisma, your Mexican Home.

Sincerely,
Chrystian Rodríguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Lovely hotel.
Incredible food.
Le Chique is a must if you are a foodie. The wine pairing is also an excellent add on.
Room was pleasant.
Gym was well equipt.
Yoga on the beach every morning was perfection. George is a very good Yogi and went above and beyond to help my boyfriend who has had various knee operations,

I would recommend this hotel.

Room tip: in block 3 go for an odd number room to be on the sunny side.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lucy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at Azul Beach Resort & TUI Sensatori Resort Riviera Cancun, responded to this reviewResponded 18 November 2017

Dear Lucy W,

Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided an excellent service. 

Thank you very much for the special mention to Jorge I am sure he did his best in order to provide you an excellent service.

Thank you again for your wonderful feedback and we look forward to your next visit.

Kind regards,
Chrystian Rodríguez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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