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“AMAZING Holiday”

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Now Jade Riviera Cancun
Ranked #9 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Medina, Ohio
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“AMAZING Holiday”
5 of 5 bubbles Reviewed 3 June 2012

My husband and I have been married for 6 years and have never had a honeymoon, so we decided to book Now Jade for a very belated honeymoon. We stayed at the resort from May 26, 2012 - June 2, 2012, and it exceeded our expectations from start to finish.

If you have never been to Cancun, arrivials and the customs hall can be a bit intimidating. When you are exiting the airport, you must walk a gauntlet of tour touts, just keep your eyes focused on the exit and ignore them. Once you get through the exit doors you will find yourself in an area with lots of tour bus, all of the transportation company representatives are wearing polo shirts that clearly show who they work for, just find the company that you booked your transportation through. If I could make one recommendation, it would be to book private transportation and not shared.

We booked preferred club with an Ocean view and it was so worth it. When we arrived at the resort, we were greeted with cool towels and a drink and we were whisked to the prefered lounge for check in. We arrived far earlier than the 3:00pm check in, but this was not a problem and our room was ready. At check in they walk you through all the facilities of the resort. The only down side of check in was the hard sell by Leo, to visit the other resorts. But just keep in the back of your mind that you are under no obligation to do this and just say "No thank you".

Our room 8405, was beautiful and spacious. It consisted of living room, with pocket doors to a large bedroom. Double vanity bathroom, large walk in shower with a rain head, and a seperate toilet with bidet. Our balcony was large and had views of both the adult pool and the ocean, and all preferred suites come with a Jacuzzi on the balcony. The bed was extremely comfortable.

The food selection was excellent and we absolutely did not go hungry! The preferred lounge offers continental breakfast which is great if you just want something light with coffee. Preferred guest can also access the Mercur for breakfast, the Eggs Benedict were out of this world. Our favorite restaurants for dinner were the Mercur and Spice. We really enjoyed our access to the preferred loung after dinner, where we could enjoy an after dinner drink with new found friends.

Now Jade has some outstanding employees who made our stay even more enjoyable and they deserve a mention for their hard work. Rafael at the concierge desk in the preferred lounge will go out of his way to assit you. Edder who serves breakfast in the Mercur and lunch in Castaways is a real gentleman. Jose the dinner waiter in the Mercur couldn't be kinder and also was great to share a joke with. Maria (Mary) at the waitress at the adult pool, always remembered what you were drinking. But our biggest shout out goes to Eddison, the waiter in the preferred lounge. He is simply the best!!!!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank KathyBasehart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Sir / Madam,

On behalf of the team at Now Jade Riviera Cancun, we wish to thank you for your gracious comments about our facilities, Staff, food and staff, especially Edder, Maria, Eddison and Rafael. We will share your comments with our staff and congratulate them on a job well done

We look forward to welcoming you back to the Now Jade Riviera Cancun soon.

Cordially yours,

ORV
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8,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Danbury, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 2 June 2012

This is our fifth visit to an AM Resort in the last 2 1/2 years. We have sayed at Dreams Puerto Vallarta, Dreams Los Cabo, Secrets Silversands, Dreams Cancun and Now Jade. This resort does not compare to the other resorts in anyway. It is the same concept but the service the resort ruins the whole experience. First we played hundreds of extra dollars for an oceanview room and the room was looking at the back of a building with a partial marina view. We have never had this experience before at the other resorts. The view was not comparable and the resort was not willing to change our room until the 6th of an 8 day trip.

With preferred club you pay extra for premium mini bar, the mini bar was not fulled stocked once during the 8 days even with complaints to the front desk. Your also pay for turn down service at night and our room was turned down 3 out of the 8 nights ! Also the bed in the room was hard as a rock and the sheets wrinkled because they were never changed during the week. Also a door in our room was broken and the fan in the bedroom was broken. But upon request someone did come and fix it.

The food at the restaurants does not compare to the other AM resorts and the service was horrible with an attitude, even getting a refill on a soda was a project. They never asked if you wanted anything else or suggested dessert or an after dinner drink. The restaurants were not even busy and they could not wait to get you out. Also we were there 7 nights and one of the restaurants never even opened (CIN CIN). Tamarindo restaurant had the best food and the best service by far (Xavier was an excellent waiter)

The entertainment team at the reosrt is great at getting people involved in actvities and the day and night actvities are fun . Without them the trip would have been a total waste.

We are going to continue to book with AM Resorts and are even going to Dreams Nuevo Vallarta in Oct. but will never again stay at a NOW resort.

Room Tip: Tip- stay away from Now Resorts, Dreams and Secrets are much better and the staff go above and beyon...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank sbsunflower18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Sir / Madam,

Thank you for sharing your feedback with us and for giving us the possibility to follow up with the head departments about your observations. All the comments are addressed to the involved departments in order to improve the quality and services.

We sincerely regret that your stay was not your totally statisfaction, and we know a second opportunity is difficult to have again, however we really hope to have the opportunity to welcome you in the near future.

Thank you for your attention.

With kind regards,

ORV
Social Media
Report response as inappropriate
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Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

A Group of four of us made this trip for a Girlfriend Getaway, and we had a great time at this resort. We stayed at the Now Jade from May 22nd – May 27th. Two of the four of us stayed on the preferred side and the other two stayed on the opposite side of the resort, near the larger pool. Both groups came away happy.

The preferred room was slightly larger, and had great views of the adult pool and beach. I loved the preferred lobby as well; we used it for the free Wi-Fi access and as a quiet alternative to the other areas. The preferred lobby also served great food; continental pastries during the morning, tea sandwiches in the afternoon and tiny dessert served at night, plus a full bar. One thing to mention is the weird video they were showing when you enter your room for the first time and when they came to turn the room down at night. They need to sell it, weird as it was I bet people would purchase it!

There was plenty of variety for dining at night, but limited options during the day; just the buffet and the Castaways restaurants were open during the day. And the Cin Cin Mediterranean restaurant was not open during our stay which was disappointing.

The Adult pool was more quiet and peaceful and we loved the hammocks in that pool. Be prepared to view a lot of weddings, we saw at least four during our stay of six days, but it was fun to view them from the hammocks at the pool. Also be prepared to bring a LOT of good bug spray during this time of year, at night the tiny sand fleas come out to bite and you don’t even know it till you start to itch.

I would definitely recommend this hotel for a stay with friends or a couple’s getaway; the staff was great, the food was great, the beach was great. All in all a great stay.

Room Tip: try to upgrade to preferred. If they have rooms available, you can negotiate
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Denverweekender85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Madam

Thank you for sharing your beautiful photos and feedback with the Tripadvisor community. We are delighted to read that you had a wonderful experience with us. Please be assured that we will share your comments and observations to our team, which will encourage them to continuously seek for further excellent service.

It is great you enjoyed the hamnocks in the pool, guests like very much to be relaxed in this area.

Thank you for your recommendation and we hope to welcom you back soon.

Cordially yours

ORV
Social Media
Report response as inappropriate
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Scottsdale, Arizona
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 29 May 2012

My husband and I traveled to the Now Jade Riviera for 3 nights in May, overall it was a good time. We traveled for a wedding which was beautifully done. Everyone was very pleased with the planning and services.
Check In seemed long and confusing compared to other hotels we have stayed at, we did however upgrade to the preferred beach front room and it was beautiful. Maid service was prompt with fresh fruits, snacks, and champagne, on several occasions.
Food options were just ok, in my opinion. Breakfast and lunch were always good, but dinner was hit or miss. Room service was good as well.
There are several bars and all drinks were delicious. We didnt seem to have a problem finding a beach chair or shade and the pools were wonderful. Unfortunately the weather was not the best, so swimming in the ocean was not an option. The beach is long and great for walking/running.
We were not there long enough to do any day trips, however we did frequent the fitness center. The equipemnt was new, but they could use more cardio as it seemed very crowded while people waited for machines.
Our main intent of this trip was for the wedding and it was a great hotel for this event.

Room Tip: upgrade once you arrive to the preferred ocean front. you can negotiate a better price at check in
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bazul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Sir / Madam,

Thank you for sharing your feedback and beautiful photos from your recent stay at Now Jade Riviera Cancun. We are pleased to read that you enjoyed your stay with us. Thank you for your comments about the service provided by the staff. All the comments and suggestions are addressed to the involved departments in order to let them know how much our guests enjoyed and to improve our service.

We look forward to an opportunity to welcoming you back to the Now Jade Riviera Cancun resort in the near future.

With kind regards,

ORV
Social Media
Report response as inappropriate
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Ontario
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 29 May 2012

We booked for one week and stayed in Room 7401, the Governor Suite in the preferred area. The room was clean, comfortable, room-service speedy, amenities plentiful, turn-down service every evening, and views from our suite were all exceptional. The adult pool is quiet and the infinity pool blends perfectly with the ocean in the background. Four hammocks can be enjoyed at the adult pool & the views are pleasant. The rest of the resort is not to my liking. The lobby bar is not very inviting if you want to have a drink before going to dinner as the furniture and openness is cold looking. The food is a bit hit and miss and depending on what you ordered, you could be pleasantly surprised or not. I have been to the Mayan Riviera a dozen times at other resorts and I must say that this resort rated the lowest for food. I have never been sick in Mexico before and I was quite ill for three days with a high fever, chills, vomiting and diarrhea. I'm not sure what to attribute this to, but this was a first and it wasn't sun related. Other people that I spoke with during our week stay were also experiencing stomach related problems and were unable to eat very much.

The resort has a "no towel reservation" policy to deter people from placing towels on Bali beds or sun loungers, but this was never enforced by hotel staff. For the entire week we were there, guests started placing towels on loungers at 5:30 a.m. & many of the guests doing so would not show up to use them until 11:30 or noon. Many signs are posted in the resort stating this policy, but I guess people don't know how to read. Security did remove someone's belongings from a Bali bed after I told them that nobody had occupied it for three hours.

We also mentioned twice to reception that we hadn't received our welcome package and we never did get it. Check-out was certainly not "preferred" & I've received better service at a Holiday Inn. They had me come back on three occasions to try and process my credit card so that I could check-out. The machine wasn't working at both the lobby reception and the preferred club (there is more to this story, but it's too lengthly to get into). Suffice to say that I wasn't impressed.

The restaurant, bar and cleaning staff are all very nice, but the rest need to improve on their people skills, especially when you are working in the hospitality business. As a business owner myself, I always make sure my customers feel welcome and that they feel they are number one and part of my family. Our vacation was disappointing enough to not return in the future. There are many other resorts to stay at in the Riviera that are more deserving of my money.

Room Tip: The Governor Suite in building 7 of the Preferred Area (Room 7401) is very nice & provides excep...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tropical_Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

I stayed at Now Jade from May 11-18 and it was everything I expected it to be. In June 2011 I went to Punta Cana, Dominican Republic and I also stayed at a Now resort called Now Larimar. I am very impressed with the Now resorts and I would definitely stay there again. The food was beyond delicious at Now Jade and the hotel was beautiful. At first, my girlfriend and I did not like our view when we stayed in building 3 so we upgraded a few days later to an ocean view room with a jacuzzi on the balcony in building 6 which we had access to the preferred section. The staff were very helpful and always had a smile on their face. One particular bartender named Darius who worked near the beach (The Mix) was really cool and super friendly. We talked to him almost every night and he made the best drinks.
Overall, I would definitely recommend this luxurious resort to anyone who is planning on visiting Riviera Maya, Mexico.

Room Tip: DON'T GET TROPICAL VIEW! you will probably end up with a view of a swamp like we did...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dawid L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Sir / Madam,

Thank you for sharing your comments on Tripdavisor. We thank you immensely for making this exception and taking the time to share those gracious comments with others.

The Now Jade Riviera Cancun is pleased to know that the genuine pampering we provide to our guests is well appreciated and recognized. Darius is a great asset to us at the resort.

We look forward to welcoming you back to the Now Jade Riviera Cancun soon.

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

Accommodations were great, food was excellent and abundent, pool was beautiful, the beach was like a private beach, all employees were fabulous. There were seven in our party - everyone had a great time. Wish we could have stayed longer. Would definitely recommend Now Jade!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beachbummar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Jade Riviera Cancun, responded to this review, 23 July 2012
Dear Sir/Madam,

Thank you for choosing to stay at Now Jade Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and facilities. We will gladly share your kind comments with the staff, who will feel extremely proud to see their efforts are being recognized.

We certainly look forward to welcoming you back to the Now Jade Riviera Cancun in the very near future.

Cordially yours

ORV
Social Media
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico

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