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“Pretty lovely!” 5 of 5 bubbles
Review of Now Jade Riviera Cancun

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Now Jade Riviera Cancun
Ranked #9 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Bonnyville, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pretty lovely!”
5 of 5 bubbles Reviewed 13 December 2013

We ended up at the Now Jade hotel for a wedding - we stayed a week with a bunch of friends. Honestly it was a lovely hotel - we upgraded our room which I thought was completely worth the extra expense as we were away from the "party pool"
The restaurants were just great.. and I honestly preferred that they didn't take reservations as you could just walk up when you were ready. The buffet was decent - but day seven I couldn't eat it anymore and there wasn't a lot of options to go elsewhere. They also have a coffee shop on site.. which I loved! The entertainment was on par for Mexico - some was tacky - some was decent.
Only negative was the resort is a bit of a distance away from anything else so you felt a little trapped at time - - and come to think of it.. our bedding was pilling pretty badly.. We wanted nice sheets.

Room Tip: upgrade to VIP ..
See more room tips
  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 17 December 2013
Dear Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

We appreciate your time to write a rewiew and shared on Tripadvisor. We will share your feedback with the staff to improve our service in all possible ways. Our Coco Coffee is one of our guest favorite.

We very much appreciate your comments that help us to continue improving our service and facilities. We wish to have the privilege to welcome you again in the near future

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8,051 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,410)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
East Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

We just got back from this resort. We had a great time. The food was good - especially the Asian restaurant (Veronica was a great server as well!). Very relaxing trip. Zepeda and Cesar were our favorite servers! They work very hard and made sure we had a drink in hand at all times! Now Jade was as good as any of the resorts we have been to.

Room Tip: Make sure you do the upgrade!
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Beckie1011978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 17 December 2013
Dear Madam,

We would like to thank you for your comments of Now Jade Riviera Cancun and for sharing your experience with others on Trip Advisor.

We are pleased to know that our efforts and commitment in taking care of our guests have met your expectations. Verónica, Zepeda and Cesar will be delighted to read it and know they're doing a great job.

We are extremely delighted that you chose to stay with us and hope to welcome you again as our guest in a near future.

Cordially yours

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crieff, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

Myself, Husband and 9yr old Son stayed from Dec1st to Dec 12th and once again the Now Jade excelled in every way. It was a real pleasure to see Rafael in the preferred club again and as always their efficient check in process made us feel special and very welcome.

I would suggest upgrading to the Preferred Section of the hotel as you are made to feel special and the room size is fantastic. The Preferred rooms have a very large bedroom with a separate living area which suits us perfectly as we need to work in the mornings which we can do in the living room without disturbing anyone else. The petit fours in the preferred lounge in the evening are very yummy and never disappoint.

This is the first time that we have really benefited from the Entertainment Team and thanks to Juan, David and Manuel, they really made our Son's holiday. They work very hard to ensure all guests requirements are met and we loved the Crazy Game that was played every afternoon. A truly 5 star team who will do their utmost to entertain you if you want. They also respect the other guests who do not want to participate so they have the balance just right.

As this is our 4th visit to the Now Jade, we have seen many improvements this year. They have replaced the mattresses on the beds and put in new soft lighting which is a great improvement from the old ones. This hotel obviously really cares about their guests as they are constantly looking at ways of improving their service.

The Food is amazing, our favourite is Mercure - French Restaurant which serves fantastic snails which our son ate every time he went and also delicious Filet Mignon. The restaurant service team couldn't do enough for you and if there is anything you wanted you just had to ask. My husband craved some fries one day which were not on the menu at the Carnival Buffet that day, but Leonardo went out of his way to get some from Castaways for him - excellent customer service, thank you Leo.

There is a great selection of restaurants and food, although I think Capers could be improved as coming from Europe we didn't think the food was very authentic Italian.. but that's just a small gripe.

We met some amazing people who all had great things to say about the hotel and agreed that customer service is king at the Now Jade.

Thanks to Jorge who does a fantastic job of managing the restaurant service team. He has certainly improved the service we have received over the years and seems to have some great ideas for the future.

As our son gets older I would like to see a Teens Club as he is now too old to go to the fantastic Explorers Kids Club and not always old enough to participate in the daily activities round the pool. I know the Now Sapphire offers this and I think it should be something the Now Jade should offer.

Fantastic Family friendly hotel with an awesome staff and our stay was made extremely memorable by Rafael and Isabel, Jorge, Leo and Jesus as well as the entertainment team. Lastly thanks to all the great people we met for making our holiday even better.

Awesome Hotel with excellent Food, Rooms, Cleanliness and most importantly their outstanding customer service.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Heidi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 17 December 2013
Dear Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We are so happy to read that you and your family enjoyed your 4th stay with us!

Thank you for sharing your review with us throughTripadvisor. All of the commenst are shared with the operations staff. We are pleased to hear you enjoyed the service provided by them; Juan David, Manuel, Leonardo, Jorge, Jesus, Rafael e Isabel will be pleased to hear they contributed to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to welcome you again for your 5th visit to our resort.

Warmest regards

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Humphrey, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 December 2013

The bartender Darius at the one outside bar was fabulous! Went to see him every night during our stay! Had a great time with him! Knew how to make a variety of amazing drinks! Should hit him up if anyone goes! Resort was very nice.

Room Tip: Ocean front view.
See more room tips
  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 13 December 2013
Dear Madam,

We appreciate for sharing your feedback on Tripadvisor about your recent stay. All of the comments are addressed to the entire staff. Darius will be glad to hear he contributed to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grande Prairie, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 December 2013

I spent 7 nights at this wonderful resort. I found the food amazing with many choices. The rooms and common areas were constantly being cleaned. The beach was quiet with little to no peddlers, plus was also constantly being cleaned. The beach bar in the evening was taken care of by a fantastic bar tender named Darious, remembers everyone and was very efficient. The initial trip into the resort made me worry, it had rained prior and the road to the resort was in very bad shape, I am assuming that one day this part of the road will be paved as it is a fairly new resort. I would definitely recommend this resort.

Room Tip: Choose an Ocean view as the tropical view I had ended up overlooking a new resort being built.
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  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lee123321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 13 December 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

Thank you for your review, we are so pleased that you had a wonderful stay with us. As 'hoteliers', it makes our day to read your feedback and please be assured we will share this with the team, especially with Darius.

We would like to comment that the the road is currently being repaired.

We look forward to welcoming you soon!

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

My wife and I stayed at Now Jade over thanksgiving 2013 after booking a very last minute babymoon. My sister had been there a few weeks before and had a great experience so we decided to give it a try. We have been to many all inclusive resorts throughout Mexico and the Caribbean. Now Jade stacks up with the best of them. As with any place, Now Jade has its challenges as well. In the interest of time I'll provide you with a quick reference list of the pros and cons, below that will be some Now Jade tips as I do think you should give it a shot.

Pros
Located away from the riff raf of congested areas in Cancun
Fabulous strip of beach in front
Plenty of towels and sun chairs
Crystal Clear Pools
Very very clean facilities throughout
Large rooms with nice size balconys and bathrooms
Entertainment is available and for the most part it's decent
Close enough to airport
Great TV line up
Beautiful lobby, restraints, and grounds
The help is excellent, super friendly and interested in your happiness. We loved Jonathan at the front desk, Antonio the bellman and the girl at CoCo coffee shop. The wait staff was great too

Cons
It's a lot of walking, things are spread out
The food is good but not great, as is typical, there was plenty, but it began to be the same thing in different forms rather quickly
No free wifi, come on its almost 2014. The wifi is so slow I wouldn't pay them the $17 a day they want, it's just not worth it
The staff spends a great deal of time trying to waste your vacation time to push you into looking at their vacation rental options. They were relentless and called early in the morning, stopped us in the lobby and did everything's they could to get half of our day to look at something we had no interest in purchasing

Tips
As your looking at the ocean, the right hand side of the beach is the very best and has few rocks, pick a spot there early, it's popular.
For the Japanese hibachi if you want to sit there you have to "make a call ahead" or go early
Do not, I repeat do not go to their VIP breakfast or listen to their bull regarding their vacation rentals unless you want to buy one. It takes much longer than they tell you and they are relentless
Use the regular pool, the adult pool is boring and has soft music and drunks
Bring some type of clips to hold your towels on the chair so they don't blow
Check out the iguanas sunning on the rocks by the port
Beware of the Mosquitos at dusk on the beach especially
Take advantage of the coffee shop, it's a great place for a snack, dessert, coffee and tea

All in all a very nice place, we had a great relaxing trip. If the price is right when you do your comparisons you should go for it. You will not be disappointed.

Room Tip: Rooms on the outside of the building have a much better view than the buildings facing the property...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jeremy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 13 December 2013
Dear Sir,

We are very pleased to read your positive review from your recent stay with us at Now Jade Riviera Cancun. Thank you for taking the time to share your feedback. We are happy to read you had a relaxing vacation with us.

Feedbacks from our guests are very for important for us, because it is thanks to your notes, that we can improve our service, please be sure we will sharing your comments with the entire staff.

We are delighed to read that you have been overall impressed with the quality of our resort and service. We pride ourselvs in delivering a unique experience for all our guests and we are therefore delighted to learn that we were successful in achieving this for you.

Your kind acknowledgement of our team is truly appreciated and we have shared your feedback with them. Jonathan, Antonio and the Coco Café staff will be glad to hear they contributed to make your stay more enjoyable.

We certainly look forward to welcoming your return in the very near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

My husband and I love Mexico and have visited various areas many times, including several times at the Riviera Maya. We spent 7 days at Now Jade from December 1-8. We stayed in a preferred junior ocean front junior suite. The room was the highlight of our trip, because we had a corner room on the 3rd floor with views of the adult pool and beach from one small balcony, and sweeping beach and ocean views from the big front balcony. The room was big and had lots of light, though the bathroom was somewhat dark. His and her closets were nice, and the bed was very comfortable.One of our greatest pleasures on a beach vacation is to sit on the balcony, relax, watch and listen to the sea. We loved watching the pelicans dive right in front of us. We had a jacuzzi on our balcony, which we only used once, but it was wonderful to look out at the sea from a big bubble bath. I had read many reviews before choosing Now Jade, and was concerned the beach would be a disappointment. It was somewhat narrow in places, but it was perfect for long, beautiful walks. There are also several good places to go into the water. A wonderful feature of this resort is that several restaurants have great ocean views, and the resort is built around the ocean. Water sports such as kayaks and hobie cats were available, but the water was always too rough to go in : (

Unfortunately, much of the day the adult pool was cold also. I love to hang out at the pool, but did little of that on this trip.

Food: At first we thought the food was great, and it wasn't bad, but steam table food in the morning and at lunch gets a little tiresome. There were plenty of fish options, which we liked, but we wished for more grilled fish. Breakfast at the buffet was good, but I don't recommend Mercure for breakfast. All of the orange juice at the resort tastes like frozen oj poorly mixed. I guess I've been spoiled by the fresh squeezed orange juice at other Mexican resorts. The fresh fruit was sometimes ripe, sometimes not. The sweet rolls for breakfast were fresh and tasty. The specialty restaurants varied widely. We ate at Mercure twice for dinner, with a great meal once and a fairly good one the second time. We also ate at Capers twice with good meals, but a waiter who responded to my husband's request for a cappuccino: "sir, there is a coffee shop next door." Someone brought the coffee, but the waiter made it known it was a lot of trouble. At every other restaurant including Capers the first time, cappuccino was served with no issues whatsoever. CinCin was good also, but we thought Tamarindo and Spice were really bad. Don't get your taste buds set on sushi! And don't bother eating any guacamole at the resort unless they discover Hass avocadoes--the guac is runny, bright green, and flavorless. So sad to get no good Mexican food at the resort. The preferred lounge was a nice feature if you opt for preferred--they do have some decent liquor, but their internet is pretty spotty. The wireless in the room was good at first, then became unreliable.

Service: Most people were friendly, but I didn't get that wonderful welcoming feeling I've always felt in Mexico. Maybe the hospitality industry is getting too sophisticated in the Riviera Maya, or maybe it's just Now Jade. The waiters at the buffet, for example, often forgot coffee after promising to bring it, and rarely did we hear a heartfelt Hola! It's very easy to be private and left alone, if that's what you are seeking.

Entertainment: Not much--a few good things such as the fire show and the capoeira. We did enjoy dancing to live bands in the lounge a few times. We walked into Puerto Morelos a couple of times. If you know the path from the beach it takes a good 30 minutes to walk there. It's $10 by cab. We ate at a small restaurant there and got some small town Mexico feeling--ahhh! The hosts were gracious and friendly, and the food was fresh and tasty.

Bars and drinks: We did not frequent the bars too much with the exception of the lobby bar. A trip advisor reviewer had warned against the lightly rinsed hard plastic glasses there, and we found it to be the case that the bartenders were serving drinks in filthy, previously used glasses. We were served wine in 2 plastic champagne glasses with lipstick stains on them--ick!!! We learned to ask for regular softer plastic cups. As for specialty or premium liquor, the only times I asked (Jack Daniels or comparable whiskey, decent Mexican brandy), they weren't available. I was served a tequila sunrise that tasted like Tang! Guess they thought I was an astronaut. The mixed drinks, like Pina Coladas, were the usual syrupy mess. Que lastima! I might as well mention my pet peeve--the bars now serve "bud lite," for the crowd that expects it, but there is none of Mexico's excellent dark beer available at the resort. Why don't the resorts serve Negra Modelo, Leon, and Dos Equis amber?

Despite its shortcomings, we enjoyed Now Jade and would consider going back there, especially if we can get a similar room at a good price.

Room Tip: Room 7304 in the Preferred section is a corner king room with views of the beautiful beach in both d...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ibawaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun, responded to this review, 13 December 2013
Dear Madam,

Thank you for taking the time to write a review from your first visit to Cancun and for sharing your feedback with the Tripadvisor community. We are most grateful for your king comments of our Resort.

We sincerely regret for any inconvenience you may have experienced. This is not the standard of what should be expected in the service we provide. We have reviewed your comments with our director of food & beverage so that they will be incorporated in meetings with the staff in the Restaurants for appropriate follow up.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Jade Riviera Cancun

Property: Now Jade Riviera Cancun
Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Southall Travel, Hotels.com, Odigeo, Holiday Gems, Ebookers, Travelbag and TravelUp so you can book your Now Jade Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico

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