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“On our way back!”
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51 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Very good - based on 51 reviews
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Reviews from our community

Date | Rating
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leaannrob...
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“On our way back!”
Reviewed 15 February 2014 for a stay in August 2013

We spent 10 days here in May. Came back In August for 5 weeks retirement decompression. Going again in May. Perfect little fishing village. Snorkeling is just a short swim down the beach and the accommodations are perfect. On the beach and 1 block to the town square. Here you get the true flavor of a Mexican village with all the comforts of home. Jon & Alicia are great hosts and you are sure to enjoy your stay

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nanatbrdg
Indianapolis, Indiana
Level 6 Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Possible best location in Puerto Morelos”
Reviewed 15 February 2014 for a stay in January 2014
4
people found this review helpful

Pros: Great location, small and quaint, casual atmosphere, spacious accommodations, pool overlooking ocean. breezy, didn't need air conditioning, well equipped. Free international phone usage, shared by all units and owners. Filtered water.
Cons: No privacy, sewage smell in bathrooms at times
Be aware that all the outside open spaces are to be shared by everyone staying at the condos. We were here for a very short stay and it seemed like others staying here were repeat guests and were staying for longer periods. The guests were very friendly, but it was a little awkward having someone sitting at a table just outside your sliding doors where they can look right into your unit. The owners live on property and were always around and accessible to answer any questions or give suggestions. But on the flip side of that, the owners are always around, which made us feel like we were being watched sometimes. The owners are obviously quite proud of their property and take great care with it, however, be prepared for lots of rules that come with the owners on-sight. This property would be great for a family group or couples or friends who wanted to rent out all 3 units to spend vacations together, but still have their own place to get away. A couple of things I noticed that needed attention were the ceiling fans and all the fans in general. There was quite a bit of dust on them and also on the ceiling. For some reason, the pool cover was left on the pool for extended lengths which meant we couldn't use it and we were told not to hang our towels or swimsuits on chairs etc. to dry, and that we should use the clothesline, however, the owners clothes were on the line continuously and we were unable to use it. As long as you are aware of the owners close involvement and are fine with close proximity to other guest, you will be happy here. The town is quite walk able and offers many, many restaurants from fine dining to taquerias. Lots of great souvenir shopping, and Friday and Saturday nights there is entertainment and local vendors on the town square. We loved Puerto Morelos!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Lack of privacy
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo
Reviewed 27 January 2014 for a stay in December 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PA
Reviewed 14 January 2014 for a stay in January 2014
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Audrey R
West Lafayette, Indiana
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Amazing location - would return in a heartbeat”
Reviewed 29 October 2013 for a stay in March 2013
1
person found this review helpful

I stayed in Casa Toucan 1 with my husband and our 3 young daughters. We really wanted to give them the experience of staying in Mexico without staying at a resort. Casa Toucan ended up being the perfect place for us. It is important to note that this property is owner-occupied. How you feel about this is important in deciding whether this is the right place for you to vacation. There are both pros and cons to this arrangement and I have tried to include both in this review.

The part of the house we rented had 2 bedrooms - plenty of space since our kids are little and used to sharing a room - both were adequately furnished and the beds were pretty comfortable. There are no closets, but the owners do provide a hanging rack with shelves to put your clothes on. The living room furniture was not the most comfortable, but it is appropriate given the proximity to the beach (and sand and water, etc.). There were two bathrooms, which were fine except for the sewer gas smell that came up through the pipes. This was actually a pretty nasty smell that I suspect would only affect the first floor rental. It was bad enough that I would highly recommend bringing a scented candle with you (not kidding). The kitchen was fairly well equipped and I am sure that had we needed anything we would only have had to ask (PRO).

The exterior of the house is pretty great in that there is a little garden you enter through that offers a relaxing spot to sit and watch the lizards. There is a patio and small pool on the beach side of the house. Part of the pool is actually a hot tub, but it wasn't always warmed while we were staying there. One of the minor inconveniences we had during our stay was that the pool was covered at night and didn't get uncovered until the owner, Jon, got up. That was never quite early enough for the kids who did have to wait for a couple of hours each day for the pool to open (CON).

There is also a table with chairs on the patio just outside of Casa 1, which provided a great spot to have a meal or just watch the kids swim, but it is NOT included in the rental of Casa 1. That means that anyone staying in the house is welcome to use it. And it is RIGHT outside of Casa 1. That wasn't so great when there was a small get together on the patio and we had absolutely no privacy or quiet in the rental. It only happened once, but it is definitely something that would not happen in a non-owner-occupied rental (CON).

As for the owners themselves, I have nothing but positive things to say. Jon and Alicia were kind and easy to get along with. They did a good job of making sure we had what we needed, but otherwise allowed us use of their home as though it were ours. Alicia was especially kind to our kids, which we were grateful for. Honestly, I don't think this kind of an arrangement would work out with any homeowners, but it seems to work just fine with Jon and Alicia (PRO).

As for the business side of things... The rental paperwork was straight-forward and was sent well in advance of our stay. The terms were standard for rental properties and really were fair. All money was paid in advance and our deposit was returned VERY quickly. Our kids popped part of a screen out of a screen door and Jon was very understanding about that. He ended up not deducting from our deposit because he said the screen was old anyway. We were very impressed with that - especially because we would have happily paid for the damage. I think Jon really does try to be fair, so I suspect that you'd have to do some real damage in order to not get the full deposit back.

As for the location of the house - it really couldn't be better! On the far side of the pool are steps that exit onto the beach. The beach in Puerto Morelos is fairly protected due to the barrier reef, so the water is calm and the perfect shade of Caribbean blue. The fine white sand beach is cleaned daily and is not terribly crowded. The town of Puerto Morelos is charming and way more relaxed than nearby Cancun. There were plenty of restaurants to choose from, but we ended up heading to the local shops and buying food there more often than not. We couldn't have been happier with the location of Casa Toucan!

So, we really have been planning to come back to Casa Toucan at least every other year if not every year until recently. Apparently the owners have changed the house to an "adults only" vacation spot. This is really disappointing to us and will prevent us from being able to return to this spot for the next 14 years. This is a total loss of repeat business.

Also, the rental prices have been increased. It was for this reason that I lowered my rating from "excellent" to "very good." I think the former rental prices were steep compared to other rentals in the area, but the new pricing is even higher. I think things would have to be completely spruced up - including fixing the plumbing - in order to justify the rental prices.

I would still recommend this location to a friend, but it would likely only be for Casa 3 for a couple. I honestly don't know anyone that would need as much room as Casa 1 that doesn't have kids.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: the sewage smell
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moose Jaw
Reviewed 2 March 2013 for a stay in January 2013
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jordan R
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful little beachfront casita - just a a few steps to the beach - but still quiet & private at the same time!”
Reviewed 29 January 2013 for a stay in January 2013
1
person found this review helpful

We spent one week in the little casita - and enjoyed our 1st visit to Puerto Morelos immensely.
Casa Toucan is right on the beach - but manages to stay very private & quiet at the same time.
Loved hearing the wind & the waves every evening - quiet beachfront walks in the early morning too while awaiting the gorgous sunrises!
Plus - the back gated entrance takes you right to town - by the town square - lots of great little restaurants!!! Just a Perfect location!!

Great little place to stay - we'll be back!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location!!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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