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“AMAZING Wedding location.”

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Dreams Riviera Cancun Resort & Spa
Ranked #10 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“AMAZING Wedding location.”
Reviewed 18 June 2014

Ladies, let me start by saying what an amazing time I had over the 5 days that we spent at Dreams Rivera Cancun. My husband and I started out search last year and had just a short list of criteria for our perfect wedding location. We wanted a smaller resort that had really good food. That was it! Boy did this resort pay off. The entire resort is is just 2 or 3 long buildings with the main entrance housing all of the entertainment and restaurants (for the most part) There is just one central pool area so you can easily scan to see where your family and friends are. The food was also amazing.

Every detail of our actual wedding ceremony was perfect! I could not have planned it better myself. All details are worked out with your wedding coordinator prior to your arrival. You are assigned a wedding coordinator as soon as your put down your deposit and sign the contracts. Something to be mindful of though is that your coordinator is working on several weddings every day of every week. So they most likely will not be very responsive until about 3 months before your actual wedding date. Don't stress about that though. You can gather as much info as you'd like up until those 3 months and then really start working with her to make sure they have all the details. And let me tell you ladies, MY DAY was PERFECT. Every detail, color, flower, and music that I dreamed of was taken care of. Even small details that I would have never thought of. It was great!

We went back and forth on the music that we went with, but ended up with the DJ choice. The music was great throughout the night and our guests even commented on how great the music selection was. It was a great party. They even busted out balloons that we did a limbo dance to. They also played some tequila song that they brought out a bottle of tequila and poured down everyone's mouths. It was great.

Our wedding was on April 12, 2014. Elisa was my wedding coordinator and she was just fabulous. She thought of details that I would never have thought of. If you are looking to get married, put this place on your list to consider.

Room Tip: Every room is a good one at this resort. The resort is small and you'll spend most of your time...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 19 June 2014
Dear Lisa B,

Greetings from Riviera Maya!

First of all please receive on behalf of all of us at Dreams Riviera our best wishes for you and your charming husband, may you live a long life together full of happiness.

Our management and our entire wedding department asked me to thank you for choosing Dreams Riviera to be the scenario of your marriage and for letting us be part of this marvelous chapter in your love story.

It has been a pleasure to learn that you have enjoyed the work of Elisa and her exceptional team. There is no bigger pleasure than knowing that you think about your day as perfect and that our wedding staff fulfilled their goal of taking care of each detail of that memorable day.

We really hope to have the honor to keep adding recollections to your love story.

Look forward to welcome you back!

Best Regards,
The Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 June 2014

First: Top shelf alcohol! (have to ask for it)
Second: Good quality food (for an all inclusive) (sushi restaurant wasn't that great though)
Third: No nickel and diming!!! It is expensive up front, but there aren't hidden charges THIS IS A BIG PLUS FOR MEXICO!!!!!
Fourth: ROOMS ARE AWESOME
Fifth: the staff is very professional...except for one guy that was a bit creapy but every hotel has that one guy....There are about 650-700 employees and 650 rooms so that is an EXCELLENT RATIO!!!
We paid about $400 per night (double occupancy) using the internet special on THEIR webpage.

I would use them again in a heartbeat....no issues!

Room Tip: Go with the basic level room it is still better than most! Who cares about the ocean view...you are...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cessna4735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 18 June 2014
Dear Cessna4735,

Greetings from Dreams Riviera Maya!

It is always a pleasure to receive such kind remarks from our valuable guests.

Your nice observations motivate us all to keep moving forwards along with your honest notes regarding those areas where we can still improve the quality of the services provided.

We cannot wait to welcome you back at Dreams Riviera Cancun.

Kind regards,
The Assistant to the General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2014

Stayed at this property for a family wedding for 3 days. I don't ever stay at all-inclusive resorts so this review is biased. Even though the property is very family friendly with lots of young children it had an unexpected party atmosphere. I guess that's why people visit Cancun. It was very loud all day & night with perpetual shouting & dance music, so if that's your thing you would like it. Didn't expect much from buffet food since it was all-you-can-eat of mostly salty, fatty stuff. I have to say though that the outside grill had excellent french fries (my indulgence wherever I travel). Great beach to lounge & read a book on one quiet side, the other side had a bar & volleyball for more partying. Huge infinity pool & toddler pool, looked like families enjoyed very much. One stand out was the dinner at the sit-down Italian restaurant. Pleasantly surprised by the quality. Smaller portions, well presented, felt like actually going out to dinner. The best thing about this place was the service. All the employees worked very hard, were very kind, & accommodating. Not an easy thing when dealing with impatient & demanding travelers who expect immediate service no matter what. Overall, if you like to party or need a place that's good with toddlers (I know, sounds contradictory), then this place is for you. But don't expect any cultural immersion.

Room Tip: There are no quiet rooms since the noise echoes off all the buildings.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yogadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 18 June 2014
Dear Yogadude,

Greetings from Riviera Maya!

Here at Dreams Riviera Cancun we are always grateful for the honest reviews from our guests since those are the ones that lead us to keep improving and extend the services offered within our Resort.

From your nickname and review we totally understand how important is for you to follow a well balance diet. Should you decide to come back to our resort please do not hesitate to contact our concierge team who may show you the wide selection of natural and healthy products we can provide you.

On the other side we totally appreciate your lovely remarks regarding the rest of our restaurants and the service provided by our staff.

Your observations push all of us at Dreams Riviera Cancun Resort & Spa to keep making our guest stays as enjoyable and memorable as possible.

Look forward to welcome you back at our Resort and indulge you in the service standards that have given our resort its international reputation.

Kind regards,
The Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

When you are given the mammoth task of arranging a family reunion for 50 to celebrate an uncle’s 65th birthday, which will also accommodate an age group ranging from 8 weeks to 80 years old travelling from all over the world, where do you start? Thankfully I stumbled onto Dreams Riviera Cancun Resort & Spa and never looked back! With the initial great help from Stuart at Kenwood Travel who not only kept me sane but also tolerated my numerous lists and phone calls, we were not disappointed on arrival. Having gone in advance of most my party, I was met by the wonderful Paulina Aguirre Solis (Social Media Coordinator & E- concierge) who was brilliant from beginning to end. Having asked her to meet with me, she also asked Executive chef, Antonio Torres (also fabulous!) so that we could discuss the best (and easiest) way to accommodate so many people for dinner every evening. The outcome was the option to take over a restaurant (or at least a veranda) every night – more than we could have ever hoped for! Chef Antonio also agreed to create a separate set menu for us to make life easier for all those involved and we were never disappointed with the beautiful array of fresh and tasty food on offer. Whilst the words ‘all inclusive’ often conjurers up a vision of buffets galore, aluminous pink plastic wrist bands and Wodka instead of vodka, there was none of this. In its place were five sophisticated and lovely restaurants (French, Japanese, Mexican, seafood etc) offering a wonderful cuisine as well as an assortment of alcoholic drinks that were second to none. And the only way to best describe the surprise 65th birthday dinner on the beach, set up with the help of Paulina and her team, would be to compare it to that of a wedding – truly a spectacular affair. As far as the rest of the hotel was concerned, the rooms were a descent size (and clean), and the pool side areas were great with three pools to choice from. The only down side would perhaps be the odd days where beds may be hard to find if you arrived too late in the day (although the pool boys were always accommodating) or the temperature of the pools which sometimes got too hot in the heat of the day. But the pool bar was wonderful offering a great array of cocktails, soft drinks and shakes for the kids (a lot of time was spent there!), and a lovely daily touch later on in the afternoons was the arrival of approx 25 chefs kitted out in their chef whites/hats offering the guests various different canapés. For those who wanted, there was also a daily water aerobics class which was fun. Negative points would certainly be the mosquitoes so depending on the season (we went last Aug), make sure you take spray with you... and nets for the kids if they’re asleep in their buggies when out with you in the evenings. I can’t really comment too much on the location of the hotel as we didn’t really ever leave it as there were too many of us but we did do a fantastic day trip on a catamaran which I recommend to you all! – FABULOUS! Thanks again to Paulina, Antonio and your team for making our two week trip to Mexico so memorable and special! We will certainly be back... if you’ll have us!

Room Tip: Take mosquito spray and nets for the kids buggies (in the evenings)
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
2 Thank Maryam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 18 June 2014
Dear Kevin H,

Greetings from Dreams Riviera Cancun!

Thank you very much for your great and detailed review.

We really appreciate the time invested on sharing your kind remarks with us and the TripAdvisor community and offering them an honest overview of our Resort.

We look forward to welcome you back at Dreams Riviera and keep creating magic moments for you and your family.

Kind Regards,
The Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

We just spent 7 days at Dreams Riviera and couldn't have asked for a better resort. The resort is spotless and have staff cleaning the grounds from very early in the morning. The room was wonderful with a great view. We went for Breakfast in the World Cafe every morning. Bertrand was our server on a couple of occasions and was a very friendly and chatty person who was a joy to talk to in the mornings. During the day we usually went to the beach which was incredible. The hotels no reservation policy is a real positive. Our buddy Alfredo brought us drinks every day. We couldn't have met a nicer person. Over the course of the week we created a real bond with him as he was one of the happiest and friendliest staff members we met, it was a real pleasure to become friends with him.
Dinner was always tasty. Himitsiu served tasty asian food while also being quite entertaining with the chef displaying his knife skills. Balthazar and Jose were very friendly and jolly waiters. The world cafe had a large variety of top quality food. Angel was a pleasure to meet and we chatted with him every night we were there. On the last night he showed us his skills when he treated us to a Mayan coffee. There was a nice atmosphere in the lobby bar at night with lovely drinks on offer. However I did step into the fountain one night in a moment of unawareness. Irene was a great server who we got on really well with.
Bad weather was forecast for the week however when we arrived this was proven false. We had about 5 minutes drizzle during the whole week. The beach and hotel is very safe and you don't have to worry about anything,
Overall it was a great experience and we will defiantly try to get back here one day

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 18 June 2014
Dear Kevin H,

Greeting from Dreams Riviera Cancun!

What a lovely review! We cannot express how happy it make us all whenever the hard work of our staff is being acknowledge by our guests.

We appreciate very much all your positive words and the favor of your recommendation.

It will be a total pleasure to welcome you back at Dreams Riviera, please whenever you decide to come back to visit us do not hesitate on contacting us prior to your arrival at: info.drerc@dreamsresorts.com

Kind Regards,
The Assistant to the General Manager
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Dublin, Ireland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 June 2014 via mobile

From the moment we got there to departing cancun airport we were treated like royalty. Cannot fault it. Weather was lovely, food and drink were great. Bedroom was amazing and every staff member was wonderful. Not one bad thing to say. Would definitely return!

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 17 June 2014
Dear Lisa H,

Greetings from Dreams Riviera Cancun!

It is always a delight to receive reviews as positive and gracious as yours.

Knowing that during your stay you had received the treatment you deserved and that you had valued the hard work of our staff totally motivate us to keep looking for better ways to please you and offer you better experiences.

We look forward to keep indulging you on the service standards that have given Dreams Riviera its international reputation.

Best Regards!
The Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Claremont, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 June 2014

My wife and I have been to Mexico many times. This has been one of our best trips. Great food, entertainment and staff! Bar in the lobby was awesome too. Guys behind bar very friendly! We would definitely come back.

Room Tip: Get the Ocean view!
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  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Jaafri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 17 June 2014
Dear Jaafri,

Greetings from Dreams Riviera Cancun!!

Thank you for your punctual review. It is very rewarding to learn that you and your husband had enjoyed our food and entertainment as well as the service from our staff, especially from the bartenders.

Your kind remarks push all of us at Dreams Riviera Cancun Resort & Spa to keep making our guest stays as enjoyable and memorable as possible.

We look forward for your next visit.

Best Regards!
Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Riviera Cancun Resort & Spa

Property: Dreams Riviera Cancun Resort & Spa
Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico

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