We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place for Extended Family”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Dreams Riviera Cancun Resort & Spa
Ranked #10 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Madison, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Place for Extended Family”
Reviewed 25 July 2014

We had a large group traveling for a wedding. There was a big range of ages (10-78) and literally, there was something for everyone. My daughter and I loved the guacamole class taught by Rosie with the help of Jaime. A bunch of us really enjoyed the bike ride to Puerto Morelos with Manny, our guide from the entertainment staff. Manny became a fan favorite with our family. The food and service was great at all of the restaurants but I would like to especially recognize a few people in particular: Andres, Luis and Joel at the World Cafe, Alejandro at Himitsu, Julio at Oceana, as well as Carlos at the pool bar. Every single person was super nice. I had a little accident at the pool and needed a little first aid. Octavio assisted me and checked up on me by the pool later in the day and even the next day. My only concern is very minor. Internet service was a little challenging...but really if you are on vacation, maybe you should "unplug" and enjoy what is around you! We all enjoyed the catamarans and some of us tried out the kayaks and had fun with that. The paella class was very entertaining and once again, Manny had our family in stitches! Do bring some bug spray for the evening shows and plenty of cash! Credit card use will involve up-charges that vary from 16-22% and as first time travelers outside the US, we didn't know this. If we had, we would have brought more cash! They say that tipping isn't required, but this service deserves to be rewarded and recognized!!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Rhonda873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

5,905 reviews from our community

Traveller rating
    3,592
    1,428
    515
    212
    158
See reviews for
2,912
1,761
45
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,667)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2014 via mobile

A good destination for family vacation as we have 18 in the group. The service at Dreams Rivera is very consistent! The room cleaning everyday for my room (room #2338) is at 4pm or later everyday. I have to call guest service to ask them to send someone to clean the room. Some of my other family members have similar experience too.

The air conditioning is also consistently working improperly, either too hot or too cold. In the middle of the night, when it turns on, there will be a very loud noise, waking me up!

Restaurant staff are generally very nice and friendly. However, at lunch 2 days ago, there were a live green worm in my salad, the restaurant manager apologized and promised a bottle of wine to be sent to our room. We gladly accepted his apology. But till now, 2 days after, still no sign of the bottle of wine!

As said in the beginning" happy with the destination but a bit disappointed with Dreams Rivera! I probably won't come back again or would I recommend my friend to stay here.

Stayed July 2014, travelled with family
Helpful?
3 Thank Besy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 25 July 2014

This was my family's 3rd trip to this resort and it was still wonderful! The grounds are still kept immaculate and the employees are still very friendly.

Food: The restaurants were all terrific; The World Cafe was perfect for breakfast - they had a good variety; from eggs, waffles, french toast, pancakes, bacon and sausage, plus a variety of fruits and cereals. We ate at the Seaside Grill several times for lunch. They had excellent steaks, veal, and good appetizers as well. For a quick bite, the Barefoot Grill was really good (good burgers, pizza, and ice cream). For dinner, the French restaurant (Bordeaux) was magnificent - the best restaurant at the hotel. El Patio had good Mexican food (and the waiters and atmosphere made it even more enjoyable). We also went to Himitsu for the hibachi dinner. The chef kept everyone entertained and the food was excellent.

Pools/Beach: I spent a lot of times at both the pools and on the beach. The infinity pool was very enjoyable (and a nice swim up bar), and the beach was very clean. Yes, there is a lot of seaweed, but the sand is nice and you can easily walk way into the water (past the seaweed).

Room: We had a preferred room (ocean view) - perfect for us (2 adults and 1 child); one negative is that there is little storage space (especially for your luggage). Rooms are a bit small overall, but no big deal really - I mean, how much time do you actually spend in the room? Beds were comfortable and the AC worked fine in our room. One complaint was that the water in the shower was very difficult to regulate (would go from extremely hot to freezing cold - hard to get the temperature to remain warm)

Explorer's Club: This is the best part (if you have young kids). The staff there are extremely friendly and wonderful with all of the kids. I would like to especially thank Vanessa who is extremely friendly and amazing at the Explorer's Club! She even remebered us from last year! Her and the rest of the staff are top notch and should be recognized for the hard work and dedication to all of the kids who come there. It is for this reason why we keep coming back year after year!

The nightly entertainment I felt was a bit lacking - nothing to exciting. But we were happy enough to just have a drink at the lobby bar and relax.

Overall, this is a great resort (not too big), with excellent food, great pools, and most important, a very friendly staff! Everyone always has a smile on their face and willing to do whatever it takes to make sure you have a great time. We can't wait to return again...

Room Tip: Stayed in building 2 (preferred club) - would request a higher floor - seems to be less noise from a...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2014 via mobile

If you are thinking of traveling to mexico please avoid this hotel. IT IS NOT WORTH THE MONEY or Aggravation. The hotel staff is rude. They are unwilling to fix problems. The food is aweful. Room service... don't bother wait time 3 to 4 hours. Good luck getting a beach chair or one by the pool. 5 star hotel is laughable. I have stayed at 3 star hotels in cancun and riveria maya that are just as nice as this one and cost a lot less money. Dreams is more like a nightmare.

Stayed July 2014, travelled with family
Helpful?
5 Thank Darcy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 12 August 2014
Dear Darcy R,

Greetings from Riviera Maya!

Thank you very much for your review.

It is quite understandable, that sometimes our service standards do not fulfill our guests’ expectations. However we must say that we are shocked to read your assessment since it is quite distant to the usual impressions of our visitors.

Therefore ask you to contact us at info.drerc@dreamsresorts.com to personally analyze with you the details of your stay and verify what may had happened since for instance our average Room Service do not surpass one hour and our staff is well recognized for offering a remarkable service.

Please do not hesitate on contacting us to discuss this further.

Kind Regards,
The Assistant to the Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 July 2014

The Dreams Riviera Cancun is a small resort just 30 minutes walk on the beach from Puerto Morelos. It is shaped like a U kind with swimming pools in the centre and the restaurants and the reception in the back. We have been before at the Dreams Tulum and we can see small differences between the two of them, some in the favour of Riviera, some in the favour of Tulum: the rooms are more beautiful and big and modern in Riviera than Tulum (in fact, we really were impressed by the layout of the rooms at Dreams Riviera - shaped like a hexagon with the big king bed in the middle and the huge shower cabin and the two sinks in the back of the bed, separated by wood panels); the beach is rocks free and well cleaned every day; the quality of food and drinks is good, but I would give it a plus to the reception bar for their professionalism; what is less good here than at Dreams Tulum is the coffee shop - is very small, and the persons working here are not so connoisseurs in coffee as they should be ; the entertainment in the evening is much better in Riviera Cancun with live music every night and shows (few of them really interesting). An important aspect they absolutely need to correct at this hotel is the way of managing the weddings in relation with their other guests, not involved with these events: it is absolutely not acceptable to move everybody from their chase longs at the swimming pool or even at the beach around midday for a wedding taking place in the evening...The hotel desperately needs a dedicated place only for these events as they will lose many possible returning clients because of that...
All in all the Dreams hotels are a very good experience, but they still have many steps to make till a five star category.

Room Tip: The ocean view rooms are worth it.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank justprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 25 July 2014
Dear justprincess,

Greetings from Dreams Riviera Cancun!

Thank you very much for your balance and honest review. We totally value your loyalty to Dreams Resorts and appreciate your nice remarks regarding our best features accordingly with your experience.

We will definitely analyze your observations regarding Coco Café and the training of our “baristas”, as well as will review our protocols regarding wedding venues which have been designed taking into consideration the regular schedules of our guests and are not meant to affect their rest and pleasure time.

Each of your nice comments along with the pointed out opportunity areas actually keep us moving towards our goal of offering impeccable and memorable holiday experiences to each of our guests.

Hope to have a new opportunity to keep indulging you and your lovely family in the service standards that have given our resort its international reputation.

Kind regards,
The Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa del Carmen, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

Rooms: they were small but we're nice. The only negative is that the hot tubs/ jacuzzi in the rooms were not as clean as I expect. You could notice the build up of dirt around the plug hole which was not nice. A gentle nudge to remind the cleaners to pay special attention to this would resolve this minor issue. Only other small disappointment was the fact that the hotel did not provide shower gel and conditioner in the rooms - just soap and I think shampoo. Otherwise I was really satisfied.

Food: for an all inc this hotel by far exceeds all expectations. The restaurants were outstanding in quality of food in terms of presentation and taste- especially Portofino.
Breakfast in world cafe was outstanding and lunch there was as we expected. I really liked the fact that ice cream was readily available by the poolside and I loved the poolside tasters that came by each afternoon.

Being a coffee lover - the coffee shop open all day and late into the night was my dream at this dreams resort. My kids also welcomed their cookies and milk.

Service - all the staff provided an exceptional and consistent quality of service. They always smiled, we're always cheerful and of course would always remember our order. The pool attendants came by frequently for drinks and their cheerful and can-do attitude made me want to tip them rather than feel I had to. They were super friendly to my kids and this made our trip.

Entertainment team - they entertained us and did not stop from morning to night.

Evening entertainment was nice - the only problem was that the lobby bar although always lively left us all bitten by Mosquitos!! Would be nice if there was another lively bar.

I truly recommend dreams riviera and will for sure return maybe not to cancun but I will come to another dreams resort. Thank you to the hotel management and staff for making our holiday a delight. It would have been perfect if the wifi was better and fully inclusive.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank V1rru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 24 July 2014
Dear V1rru,

Greetings from Dreams Riviera Cancun!

We really appreciate your review and all your nice remarks regarding your latest experience with us.

As a family oriented Resort it is always rewarding to hear that our valuable guests are enjoying their holidays and that each of you have found your favorite spot or activity within our facilities.

We will definitely take into account your objective observations regarding those areas of opportunity and will include them in our continual improvement program.

Your kind words motivate us all at Dreams Riviera to keep on with our goal of offering quality services and memorable vacations to our priceless guests.

We look forward to welcome you back!

Kind regards,
The Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 July 2014

We have just returned from a two week stay at this fabulous hotel. The service is outstanding, rooms cannot be faulted, nothing is to much trouble in this hotel. All staff are extremely friendly and everywhere is immaculately clean. The hotel will take some beating. We stayed in a deluxe sea view room in the fifth floor and the views were amazing. Kids entertainment is fab. Food is heavenly with plenty of choice. All branded drinks are available. My only negative was that there was not an air conditioned bar available every evening until quite late. Would definately recommend this hotel

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Hannahlou2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, 24 July 2014
Dear Hannahlou2009,

Greetings from Dreams Riviera Cancun!

Thank you very much for your positive review and your beautiful words regarding our personnel and your latest experience at our Resort.

We sincerely appreciate your recommendation and look forward to welcome you back!

Kind regards,
The Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
3.5 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 25 in Puerto Morelos
8,530 reviews
0.5 mi away
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun
#6 of 25 in Puerto Morelos
6,898 reviews
1.7 mi away
Secrets Silversands Riviera Cancun
Show Prices
Show Prices
Show Prices
8.5 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 175 in Cancun
21,217 reviews
19.7 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#34 of 209 in Playa del Carmen
6,917 reviews
15.5 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#39 of 209 in Playa del Carmen
9,288 reviews
Show Prices
Show Prices
Show Prices

Been to Dreams Riviera Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Riviera Cancun Resort & Spa

Property: Dreams Riviera Cancun Resort & Spa
Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelbag, Priceline, Holiday Gems, Hotels.com, Odigeo, Ebookers, Traveltool, S.L.U., TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Dreams Riviera Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing