We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (7,529)
Filter reviews
7,529 results
Traveller rating
4,607
1,790
659
268
205
Traveller type
Time of year
LanguageAll languages
More languages
4,607
1,790
659
268
205
Show reviews that mention
All reviews world cafe plunge pool preferred club seaside grill el patio swim up bar kids club french restaurant explorers club coco cafe oceana restaurant ocean view paella wedding coordinator family vacation destination wedding master suite
Filter
Updating list...
313 - 318 of 7,529 reviews
Reviewed 25 June 2018 via mobile

We had the best time last week at the Dreams Riviera Cancun. The Italian Restaurant was outstanding. We had great food and great service! Special thanks to our waiter - Teo, our portofino - Efrain, and our hostess - Greece! They were fantastic!

Stayed: June 2018, travelled as a couple
2  Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeKarla, Assistant General Manager at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 25 June 2018

Dear Keith C

Greetings from Dreams Riviera Cancun
Thank you for sharing your amazing review, we are so delighted to read the wonderful time that you spent at our resort. Teo, Efrain and Greece will be knowledged about the special mention for them. It is great to read that you have amazed by our service and gastronomic options.

We hope to welcome you back soon!
Kind regards

Diana Casas-Assistant General Manager
Dreams Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Number of guests: 35
Occasion: Wedding
Group ages: 27-80 years old
Dates: June 3rd, 2018 - June 10th, 2018

Overall all the guests, my husband, and I loved the resort. The resort was just the right size, with everything walking distance. The resort space was beautiful, clean, and well taken care of. Upon arrival we were greeted by friendly staff with water, cold towels, and drinks of choice. Given that we had a large group with us we didn't have an issues with getting spots by the pool or the beach. There were plenty of seats available throughout the resort, but seats by the infinity pool would get taken up faster then seats around the other pools. Towels were given to guests with no issues and you can take as many as you needed.

Room: The rooms were quite spacious, clean, and you have options of various categories. We had a tropical ocean view room on the 5th floor in the building towards the left side. We had no problems with our room and our guests were spread out in various parts and also had good rooms.

Food: This is the one thing both our guests and we wished was better. The food at the world cafe wasn't that great. Numerous times we noticed flies sitting on the food and brought this up to the manager who just waved them off. We felt that some of the selections weren't cooked properly or were fresh. Food at the specialty restaurants was better then the buffet.Unfortunately, myself and a few other guests got sick with stomach issues due to food. This was the only downfall of the trip.

Entertainment: If you are looking to have an active schedule with things to do this is not the resort for that. There was an entertainment team and from time to time they did have water aerobic, live music, and a lounge located above the Japanese restaurant. However, it was not an abundance of things to do daily. The resort did offer a kids club.

Wedding Coordinator: Our onsite wedding coordinator was Fernanda, who was an absolute sweetheart and professional when it came to being there for out wedding. Fernanda literally took our vision and turned into reality. Fernanda listened carefully, paid attention to the detail, made suggestions, and simply made our wedding day the most amazing day of our lives.Our ceremony was located at the North beach at 6:00 pm, cocktail located on the Terrace at 7:00 pm, and reception in the "wind room" ballroom from 8:00 to 12:00 am. We absolutely loved all of the locations we selected for our wedding and couldn't have asked for a better coordinator and team to assist us during our special moment. In terms of weddings, Dreams is one of the best resorts to consider having your special day. The attention to detail, care, love, and professionalism offered by their staff is outstanding and they are great at what they do.

Overall, we had a pleasant experience staying at Dreams Riviera Cancun. As mentioned above our only downfall to the resort was the food, which both ourselves and our guests thought deserved better. Unfortunately, it is hard to find a resort to have all five stars in everything. I would absolutely recommend this resort to any future brides and grooms, you will not regret your choice.

Room Tip: Rooms away from the pool area are more quite.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Natasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018

Decent food for an all-inclusive. Staff was attentive but constantly asking for tips.

This is a better resort for couples than families. The pools are nice, but unlike other large Cancun resorts, they do not have slides or many other pool activities for children.

Do not splurge for the plunge pool suites, unless you have kids that like to jump in them early in the AM or late at night. There is zero privacy for a couple.

Beach was extremely disappointing. Was full of seaweed and there was a 2-3 foot wall of seaweed to cross. The resort did try to clean it, but it washed up as fast as they cleared it.

Room Tip: Get a room high up and near the beach. The VIP level isn't worth it.
  • Stayed: May 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank m3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018

My mother and I traveled to this marvelous place. We had no idea the "Royal Treatment" we were about to receive. Enrique, Rosalino, and Clever were just beyond words the most friendly and wonderful at the lobby bar. In fact, we found ourselves going there just to chat! Our room was luxurious with a pool too! The French restaurant was our absolute favorite! But not to discredit all of the other restaurants because they were just as amazing. From the front desk staff to the house keeping, they were always so tentative and wonderful as well. If I could, I would return as quickly as possible! Thank you for helping my mother and I have the trip of a lifetime!

Room Tip: We had a first floor room which was convenient to get anywhere and the A/C was perfect!
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
5  Thank lbecker1s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeKarla, Assistant General Manager at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 26 June 2018

Dear lbeckers1s

Thank you for choosing Dreams Riviera Cancun as host to your recent holidays.

It is very much appreciated the time taken to share your experience and every aspect of our Resort that exceeded your expectations.

Dreams Riviera has the firm commitment to complete with all of our guests expectations, it is wonderful to know that you did like what was offered and how your vacation was enjoyed by yourself and you mother, it is our priority to make you feel that you are in the right place to let yourself be pampered, and it is an honor to read that we achieved our goal!

Please know that Enrique, Rosalino and Clever will be recognized for his excellent service provided to you!
Looking forward to welcome you back soon,

Diana Casas-Assistant General Manager
Dreams Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

We had a great time, although the weather was less than idea, the staff was wonderful, the room was amazing and the pools and beach were great! I highly recommend. This was one of the best resorts we have been to and plan to go back. I was floored at the service from pretty much everyone.

Room Tip: We stayed in a top floor room with hot tub on the deck, great views and loved the hot tub (not huge). Very neat and high end room.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jonlongrealestate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConciergeKarla, Assistant General Manager at Dreams Riviera Cancun Resort & Spa, responded to this reviewResponded 25 June 2018

Dear jonlongrealestate

Greetings from Dreams Riviera Cancun
We are so grateful to learn that you have enjoyed your vacation at our resort. Thank you for sharing your amazing experience despite the unexpected weather conditions.Thank you for your preference!

we do hope to welcome you back soon!
kind regards,

Diana Casas- Assistant General Manager
Dreams Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews