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“Is Desire losing its Mojo?” 3 of 5 bubbles
Review of Desire Riviera Maya Resort

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Desire Riviera Maya Resort
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
“Is Desire losing its Mojo?”
3 of 5 bubbles Reviewed 28 June 2014

Having just returned from a week at Desire Riviera Maya, one has to wonder if Desire is losing its Mojo. Having been to this property somewhere in the neighborhood of 20 visits, I have seen many changes; both good and bad. However, I have never felt Desire was cheapening the experience or disregarding necessary maintenance until this visit.

The week started out extremely rainy which of course is no fault of Desire. However the rain did make it extremely obvious that maintenance on the palapa roofs was long over due. The disco was leaking in many places and at one point the area behind the bar was ankle deep in water. It was practically raining inside the disco. The leaking was so bad that the disco had to be closed down for 2 days for emergency repairs to be made. When the disco reopened, it was still leaking but not as badly.

I am aware of at least 2 couples that had to move rooms due to flooding from roof leaks. The palapa area in the lunch restaurant by the pool leaked profusely with obvious daylight showing through in at least five places. The palapa roof in the main buffet restaurant leaked but was manageable. This was not the "normal" leaking from the air conditioners. The palapa roof below our porch had HUGE holes all in it and the people below us reported leaking in their rooml

The rooms at Desire seem to have lost all of their "sexy" and are not as nice as many low budget hotels. There is no color but white and a touch of brown. The plastic flower decoration is really quite tacky and not sexy at all.

During the disco closure the disco activities were held in the dining area and had the feel of a junior high school dance. Quite frankly, it was unacceptable and very few stayed long. During the rainy days (all day rains) the activities staff was invisible. No games were brought out and very, very few rainy day activities were offered. Those that were offered were not publicized in any way so nobody knew about them. A note under room doors or white board announcements would have made a big difference. This may seem picky but we have been to Desire many times during extreme rains and there have been much better attempts made to keep folks entertained.

The new evening entertainment at Desire leaves a lot to be desired. Gone are the Mother Funkers the Reggae Band, the Rock band, Illusionists, and gymnast pair. Instead they offered very low energy flamenco dancers (could have been sexy but was not) and very bad opera singers. The power went out while the opera singers were singing and the whole bar and lounge area cheered that they could not sing anymore! The "special" disco entertainment was also cut back upon with 2 male dancers and no female dancer. The DJ in the disco played the exact same songs in the same order nightly. We finally just quit going to the lame entertainment activities which is sad because it used to be some of my favorite time at this hotel.

The food in the buffet was, in my opinion, much improved from previous years with the exception of the desserts. I also feel the food offerings, especially noticeable on Mexican night, were much less than in the past. The pace of the meal in the "white" restaurant was a death march.

The booze at Desire has always been watered down and I have been okay with that. However, this time the booze was so watered down that it was difficult to ever feel like one had been consuming alcohol at all. The top shelf brands were also watered down and sometimes tasted like inferior brands poured into top shelf bottles. The repeaters party was a joke...terrible cold food that was intended to be served hot and premade mojitos. No free nights or hats or jewelry were given away.

The staff were very accommodating, as usual. However, none seemed as happy as in the past and many have left or been fired. It is clear they have been told to be more "in the background" which was often awkward. What has always made Desire "work" was the staff and vibe which is changing dramatically. It seems as if management is trying to create a less sexy and tamer environment. This is not the vibe that keeps us coming back.

The pushiness of "the "premier" (read also time share) program was much more evident than in the past and many guests were complaining about this.

We did have a nice time. The hot tub still hops (but body shots are no longer allowed on the bar) and the service is still good. However, at $550.00 per night per room (garden room) the price has become so expensive that putting up with all of the issues I have mentioned becomes harder to take. While other properties in the area are charging similar prices, they are much more upscale and better maintained. I am willing to pay a bit of a "fun tax" for the Desire concept but no longer feel the property is worth the cost. We used to go 3 or 4 times per year and now only go once per year. If things do not change based on this visit, I'm not sure we will return. There is a HUGE 600 room property being built right next to Desire and one has to wonder if the "concept" can continue next to such a large property. The construction runoff during the rain flooded the Desire Kitchen and "white" restaurant. Something tells me this problem will only get worse. The cooks were wearing firefighter boots to cook in the flooded kitchen,

While I hope the ownership and new management will take heed to return the property to its former grandeur; one has to wonder if the Desire mojo is gone for good. Competition from lifestyle cruises and travel groups as well as the sale of Hedonism2 and its refurbishment should concern Desire. They have two properties that require constant care and feeding.

For now this swinger is going to swing past Desire and go to Hedonism 2 for Halloween. At this time it is a better value for money and I feel the management and ownership there are trying.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
14 Thank Susie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
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    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
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English first
Oakham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

We just returned from our third trip to Desire Resort in Cancun (we stayed in June). What an amazing time!

The staff was wonderful, and addressed all of our wants and needs. The food was delicious and the portions were the perfect size. The drinks were tasty and plentiful.

Our room was wonderful. The bed was comfortable and the view was perfect (Garden view room).

We went to the clothing optional side of the resort and joined right in. As always there were all shapes and sizes and the age group was mostly 35-50. We met so many new friends and met a couple of old ones which was good

The hot tub area was incredible....saw things we had not tried before (we did join in, too....)

The nightly entertainment was fun We have found a new agent that was able to secure us a room and transfer at the best price we have found it was $200 less than any agent had quoted us. www.intimateplaces.co.uk gave us a great deal

So many good memories were made. We will return as soon as we are able.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSDesire, Guest Relations Manager at Desire Riviera Maya Resort, responded to this review, 28 June 2014
Dear Guest,

First of all, on behalf of Desire Riviera Resorts & Spa, we want to thank you for your kind comments regarding your recent stay with us.

Our main porpuse is create sensual and great memories on our guests and we are glad we have accomplished.

We look forward to have the opportunity to host you in a near future!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
L.A.
Level Contributor
268 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Recently stayed 8 nights at this property. Had stayed here 3 previous times but had not been back in 5 years. It's a great way to work on your all-over tan in a modest but secluded stretch of the beach. There seems to be another resort being built next door and I understand it is a family resort, so have to see how that works out down the road in a year or 2. Is a short 15 minute commute from the airport to the Resort and our transfers went smoothly. Was greeting getting out of the shuttle and taken inside to register with our desk agent. We arrived early at 9AM so no room available but was able to run get breakfast(open till 11AM) and then off to the pool area. This property is a small acreage so even if you are in a garden view room at the far end is only a 5 minute walk to the other end where the pool and restaurants are. Beach sand is very soft and well manicured daily. Plenty of sports and other daily activities to engage or simply kick back and relax. Our first 3 days were met with significant amounts of rain so that put a damper on several things and the disco closed for 2 nights because of the drenching but was held in the main restaurant ground floor. There was a variety of people from all over the US, Mexico and Brazil & Europe so is quite the International flair. Now for the main report. Our trip was a super week(minus the rain) because the staff is really what makes this resort what it is. I want to say I met not one staff member that was rude or seemed to not care, and was that way every day for 8 days. I wish to point out some special merit for a number of staff members that excelled and hope that management honors them as well. Check-in was with Flora/Daniel. Pool bar service with Sylvia and her husband Arcos the Bellman. Restaurant Captain Edilberto who made a point each day to make our dining special. Can't say enough about the great quality/quanity of food daily coming out of every restaurant. Daniel at the pool, for towel service and cabana/lounge chair service. In sports and daily activities a special mention to Emily(great Canadian), Vanessa, and Jay who I beat at ping pong, and Memo the activity director of sorts. Victor at the main restaurant & pool restaurant. And last, but not least Ana, our daily housekeeping maid who did a wonderful, complete job every day she worked. I thank all these staff members and hope if you travel to Desire you thank them as well when you see them working hard to make your holiday something special. (doesn't hurt to tip them as well), wages being low in Mexico.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Steve-JL.a.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSDesire, Guest Relations Manager at Desire Riviera Maya Resort, responded to this review, 22 June 2014
Dear Mr. Steve,

We would like to thank you for taking time to give us your comments regarding your recent stay at Desire Riviera Maya.

It always a pleasure to host you and we are happy to know you enjoyed every moment at our Resort, we will continue working hard to keep creating the best memories on our Guests.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
2 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

The real all inclusive, and the best hotel. The restaurants are amazing, and all the staff do everything to better serve the guest.The beach is wonderful and parties are fantastic.
My wife and I would like to thank every minute we spent at Desire Riviera Maya.We have to mention a few names like Sylvia, Rachel, Edimundo, Raphael, Jorge, Africa and Ines, because these employees ennoble the quality of the Resort.There is no comparison between Desire Pearl and Desire Riviera Maya. We loved every minute on the Riviera Maya and never will put our feet in Pearl Resort again.We'll be back as soon as we can to the Desire Riviera Maya.
Leonardo e Monica

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank CardosoCardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSDesire, Guest Relations Manager at Desire Riviera Maya Resort, responded to this review, 6 June 2014
Dear Leonardo & Monica,

First of all, we would like to thank you for your kind comments regarding your recent stay at Desire Resort Riviera Maya.

We are so proud you have had a wonderful experience with us and we are looking forward to see you soon!!


Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We recently made our first trip to Desire RM and we had an amazing time! Although we had never been there before we were greeted at the front door with a "Welcome Home!" from the doorman. After spending a week at the resort we can only agree with what everyone else says about the amazing staff. They work tirelessly and truly do an incredible job making sure you are having the time of your life. I wish I could remember everyone's names because they were all fantastic but C.C., Afrika, and Eduardo are a few that really stood out.

There are obviously thousands of beautiful resorts around that world that you can visit but there aren't many that provide a clothing-optional environment that is as sensual (and sexual) as you want it to be. This is not to be taken as a complaint or knock on Desire but you could certainly find other resorts with better food, better rooms, and a better beach. However, Desire RM provides an adult playground for those with an exhibitionist or voyeuristic streak in them all while remaining very classy thanks to the couples only designation. If you are just looking for a vacation with the freedom to be naked but you aren't interested in exploring anything sexually then this can be the place for you as well. Desire RM is whatever you want it to be!

We had a blast at Desire and will certainly be returning home again sometime in the future!

Room Tip: We stayed in 2313 which was on the second floor of the building in front of the tennis courts and ne...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank OUtrippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSDesire, Guest Relations Manager at Desire Riviera Maya Resort, responded to this review, 26 May 2014
Dear Guest,

We want to thank you for give us your kind comments regarding your recent vacations at Desire Resort Riviera & Spa.

We are more than happy to know you liked and enjoyed our concept!!

Be sure we will keep working hard in order to create more wonderful memories on our guests.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

We just returned from another trip to Desire - as always the service was first class. From check-in to check-out all the staff seemed so accommodating and willing to help.
The resort is always being maintained and is splendid in a small and comfortable way - it has a very cozy feel.
As always it is the people that make the resort what it is and create the sexy Desire vibe. The entertainment staff was very energetic - Emy was our favourite.
The staff are also very fun and always smiling. One of the bartenders Elijer(sp?) would remember what we ordered from the day before and would hand it to us before we asked - such great personal service.
We are planning our next trip!

Stayed May 2014, travelled as a couple
Helpful?
5 Thank NorthernDandA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSDesire, Guest Relations Manager at Desire Riviera Maya Resort, responded to this review, 26 May 2014
Dear Guest,

On behalf of our staff, we would like to thank you for your comments regarding your recent stay with us!

We are glad we have accomplished your expectations and we are looking forward to see you soon!!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

We just returned from our first trip to Desire Resort in Cancun (we stayed May 10-12). What an amazing experience! We were stunned by the beauty of the resort as well as the sensual atmosphere.

The staff was wonderful, and addressed all of our wants and needs. The food was delicious and the portions were the perfect size. The drinks were tasty and plentiful.

Our room was wonderful. The bed was comfortable and the view was perfect (Garden view room).

After a few minutes at the pool we became adjusted to the clothing optional side of the resort and joined right in. There were all shapes and sizes and the age group was mostly 35-50. We met so many new friends and really enjoyed the energy the resort provides.

The hot tub area was incredible....oh the things we saw (and the things we did, too....)

The nightly entertainment was fun and we enjoyed a lingerie show the first night and a really good live band the next night. The disco afterwards each night was a lot of fun. We danced the night away.

So many good memories were made. We will return as soon as we are able.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Desire Riviera Maya Resort

Property: Desire Riviera Maya Resort
Address: Carretera Cancun-Puerto Morelos Km 27.5 SM 12 | Mza 41, Lote 1, Fracc. 2, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 32 Speciality Lodging in Puerto Morelos
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Desire Riviera Maya Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
Desire Resort & Spa is a unique couples only resort, the first and only of its kind in Mexico, that located on Cancun’s Riviera Maya will surround you with amazing landscaping and a deliciously erotic atmosphere to unleash your imagination and stimulate your senses. A place of freedom where fantasies become real, a place to abandon inhibitions and truly be you. Imagine sharing this paradise with like-minded couples who also seek a sensuous, clothing optional upscale venue or an adventurous lifestyle experience.Desire Resort & Spa Riviera Maya is a unique, adults only resort (+21) ... more   less 
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Also Known As:
Desire Hotel Riviera Maya
Desire Resort Mexico
Desire Resort & Spa
Cancun Desire Resort
Desire Resort Cancun
Desire Resort And Spa
Desire Riviera Maya Resort Mexico

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