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“SO wonderful I returned in 60 days for another...”
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Excellent
43 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Excellent - based on 43 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Karen R
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“SO wonderful I returned in 60 days for another short stay!! Five steps to the beach and ocean sound effects all night!!”
Reviewed 17 February 2017 for a stay in February 2017
2
people found this review helpful

I love being so close to the ocean all the time rather than when you go to the beach like at other resorts. I am female and travel alone and feel perfectly welcome and safe in the town of Puerto Morelos. If you love to snorkel go down to the dock-maybe one block and talk with Jauquin and his guides will take you out to the reef. Great snorkeling and the water is warm. This town is not overly touristy and very international. Nothing fancy here just folks living in a happy place all trying to make ends meet - like most small towns anywhere. And like most small towns there are some areas that need some TLC, I would love to take a few cans of paint on another trip.

Jon & Alicia have made great improvements at their Casa Toucan and it is very comfortable with the important amenities you would expect from a hotel. Has a kitchen but I prefer to spend my money (take pesos) at restaurants to help the local economy. Prices are very reasonable for food. The exchange rate makes this area an economical trip - which is great if you want to have several trips!

I have stayed with quite a few All Inclusive resorts and been to 6 different Caribbean Islands in the last 5 years. But this place feels like a second home. I will never stay at another All Inclusive because you do not have a real life experience when traveling to a foreign country. One reason for traveling is to broaden your knowledge about how the rest of the world works and struggles. And I am very happy to have stayed at Casa Toucan and the friendly people of Puerto Morelos. And I can't wait to go back!

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Feb 2017
Karen -

Wow! Thank you for your very kind review of Puerto Morelos and Casa Toucan. We are happy that you ventured out from the All Inclusive resorts and discovered the REAL Mexico. We are proud that our property and our village feel like a second home to you! Thank you for your feedback, and we look forward to your next visit later this summer. Hasta luego!

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brett1953
Silver City, Iowa
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“very very nice”
Reviewed 9 February 2017 for a stay in February 2017
1
person found this review helpful

good location nice owners very comfortable just steps from the beach only a couple blocks from town center very relaxing

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Feb 2017
Brett & Lisa -

Hola from Casa Toucan! Thank you for your favorable review. We enjoyed having you here for a brief time and we look forward to your return visit in 2018.

Please let us know what we can do to earn that 5th Star in your next review. Thank you, and Hasta Luego!

Best,

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
F3784DWka...
Calgary
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great beach condo!”
Reviewed 24 January 2017 for a stay in December 2016
1
person found this review helpful

The location is amazing. The beach was right outside our door. It is within a half a block to the town square and many great restaurants. We will definitely visit again.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jan 2017
Kathleen & Geoff -

Greetings from warm and sunny Puerto Morelos! We hope the Calgary winter is not too harsh and that Spring arrives soon. Next time you need to escape the cold and snow, you know where to go!

We enjoyed having you here and we appreciate your positive review of Casa Toucan. We hope to see you again in the future when you can stay longer. Take care!

Hasta luego,

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely perfect and awesome!”
Reviewed 23 January 2017 for a stay in January 2017
1
person found this review helpful

This was the perfect place to stay in Puerto Morelos for my husband and I. Everything is within walking distance - downtown, beach is right out the patio door of Toucan 3. Hosts were wonderful and very helpful. We had a very nice visit with Alicia on our last night in Puerto Morelos. We definitely hope to return again and would recommend staying here to anyone and everyone.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jan 2017
Tammy -

Saludos from Casa Toucan! Thank you for your positive words regarding your stay here with us. We enjoyed having you and Alberto here and we hope that you will return to see us again in the future. In Spanish you do not say "adios", because it implies that we will not see you again. Instead, we say "Hasta luego!".

Best,

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloopsi...
Kamloops, BC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location”
Reviewed 23 November 2016 for a stay in November 2016
1
person found this review helpful

The Location of Casa Toucan is excellent. Our covered deck was right next to the beach so it was perfect for people and boat watching. Jon and Alicia are great hosts. Jon's Movie/Music/Photos selection on his network was great and I was able to dock my IPhone and play my own music using his speakers as well. We could even hear our music on the deck.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jan 2017
Maureen & Peter -

Hola from Casa Toucan! Thank you for your generous words regarding your stay with us. You are correct - the new deck outside suite Toucan 3 created a great sitting/relaxing/reading/people-watching area for our guests. Our renovations are complete and the property is even more amazing than before! We appreciate your understanding regarding the dust and noise and hope that you will return to experience the peace, quiet, and tranquility of Casa Toucan! Hasta luego!

Best,

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cathy M
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Our choice when in Puerto Morelos”
Reviewed 12 November 2016 for a stay in November 2016
2
people found this review helpful

Casa Toucan is spectacular! Couldn't ask for a better location, comfort and most gracious hosts. This is the second time we have visited PM at Casa Toucan and will hope to visit again and again. Three minute walk to the town square, fabulous restaurants, kind people, quiet and lazy. Casa Toucan is two step to the beach with wonderful views and wondrous sunrises. The small complex is undergoing a renovation and will prove to be even more comfortable and spectacular than it ever was. Although right on the beach, it is beyond quiet, safe and secure. Love, love this place.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jan 2017
Cathy -

Greetings! Thank you for your kind words regarding your stays with us. As you saw first-hand, we work very hard to constantly maintain and improve Casa Toucan. Our renovations are complete and the property looks amazing! We can't wait to see you and Dave again to enjoy the peace and quiet. Take care!

Best,

Jon, Alicia, Jon Conner, Sully & Lobo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Babanan
Simi Valley, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“WONDERFUL”
Reviewed 14 April 2016 for a stay in January 2016
2
people found this review helpful

The owner is very personable and ready to help you in any way. The surroundings are kept really clean, and housekeeping is great. It is close to town and all the amenities. I liked best the pool and spa. It was very quiet.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The pool, spa and view of the water.
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Apr 2016
Nancy & Art -

Thank you for your pleasant review of Casa Toucan. You made a very important point - it is very quiet and peaceful here on the property. Once you come through the gate and into the garden, you have entered our little paradise and you have left the rest of the world behind. Potential guests sometimes express concern about noise because we are located in the absolute center of Puerto Morelos, but on the properly you rarely hear anything other than the Caribbean breezes and the waves! We are also doing major renovations this summer and will be upgrading all of our windows to hurricane-proof models that are even better at sound-proofing!

We enjoyed having you here, and we hope to see you again in the future. Hasta luego!

Jon, Alicia & Jon Conner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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