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Azul Beach Resort Riviera Maya
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Reviews (3,810)
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2,003 - 2,008 of 3,810 reviews
Reviewed 12 June 2014

We have travelled to many locations with Thomson/First choice and have stayed in many Hotel resorts. This Hotel is by far the best we have stayed in which includes RIU Palaces.
The service and Hotel facilities were excellent as was also the food.
The Mexican/Caribbean/Tapas restaurants were superb and the main restaurant was also very good.
Complex was extremely well kept and service was very good.
The only downside to this complex is the fact that the Beach is very poor and it is impossible to swim in the sea as it is very rocky some 40 feet from the beach.
Only way to snorkel is pay to go on a snorkel trip.

Room Tip: All rooms are excellent
  • Stayed: May 2014, travelled as a couple
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2  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 16 June 2014

Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests.

It was an honor to host your holiday and I hope to see you soon at the Azul Beach Hotel.

Best regards,

Peter Hechler
General Manager
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Just returned from 5 nights with my husband and daughters (ages 4 and 5) and I can't say enough wonderful things about this hotel! We arrived at 12:30 and our room was ready- we were impressed with the personal attention at check in. The hotel is perfectly designed- beautiful and chic. Although the resort seemed full, it never felt crowded. It was very quiet and well-maintained. Our room was spacious and very comfortable for a family of 4. The bathroom is amazing! We loved the shower and huge bath tub. The thing that stands out the most at this resort has to be the staff. They are eager to please and grant every wish. Tania and Miriam in the kid's club took great care of our children- they did not want to leave the kid's club! Roberto the spa manager was extremely friendly, personable, and helpful. Joan and the beach activities directors were wonderful as well. We cannot wait to plan our next trip back to Azul Beach!

Room Tip: We did not love the location of our family suite in villa 11- next time we will request a family suite that overlooks the bubble bar pool area (villas 8 and 9)
  • Stayed: June 2014, travelled with family
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1  Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 16 June 2014

Many thanks for your review, I'm glad that we surpassed your expectations and we look forward to your return. I'm very flattered by your kind words and also very proud of each employee. It's so great to know that our staff provided you with a superior level of service and catered to your every need.

We hope to see you again at the Azul Beach Hotel.

Best Regards,

Peter Hechler
General Manager
gm@azulbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Our experience was memorable ! The staff always had a smile on and only gave great service !
Warm and generous attitude from everyone at this resort.
The food, most of the time, was impeccable and we had great times at the different restaurants we chose through our week.
We can only tell you good things about Daniel, the chef at the Italian restaurant, he cook a really special for us on our last night, assisted by Felipe and the rest of the staff, Salvador so professional, Andres and Ramon the same!
We stayed at Azul beach mid February 2014 and still have vivid memories of the treatment we received and how welcoming the all were.
Again for breakfast, super service from Narciso and Marvin always the best. We had two big lunch on the beach bed with Adalberto who treated us so nicely !
On the beach Mateo and Ramiro took really good care of us !
So did Roger for breakfast and other occasions !
We really appreciate the Honeymoon suite with swimup and great amenities, and a big thank to Alonzo, one of the managers, who did understand and took the time with us to give us more than a 5 stars service !!!
All in all this trip was perfect !
We will for sure travel again in this perfect, small hotel :)

  • Stayed: February 2014, travelled as a couple
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Thank Louisane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

We've just returned from 5nts at the amazing Azul Beach by Karisma. This was the 2nd hotel in our twin centre holiday in Mexico, we spent 5nts previously at the Riu Palace Peninsula, Cancun. From the minute we walked in & were greeted with an ice cold towel I thought I'd died and gone to heaven. This hotel is beautiful, there are no other words to describe it. You can see the ocean from the reception & everywhere is just so calm & peaceful and it smells great. We had a Family Suite, room 927. We were the farthest room from the beach & even though we didn't have a great view from the right hand side of our balcony it didn't distract us from how much we loved it. It was quiet & our balcony got the sun all day so lying on the double sun bed was heavenly. The food in all the restaurants was of an excellent standard with a huge choice on each menu at lunch & dinner. Breakfast wasn't so great, service, choice etc; but we lived with it. Room Service was brilliant, always arrived really quickly & was brought with a smile. My daughter loved the kids club (even though it was very quiet & I'm surprised more children didn't use it) Nighttimes were very quiet, entertainment varied from shows in the theatre to a guy playing guitar in the pool bar. I think anything longer than 7nts & we'd of got a little bored. The hotel is perfect for toddlers & maybe that's why the entertainment is so low key? Show times were either 8pm (which was far too early for us) or 9pm which suited us perfectly. The beach isn't amazing, but the seaweed is cleared away throughout the day & when we did swim in the sea it was beautifully warm & clear. Overall we had a wonderful relaxing time which is what holidays are all about & we would return in a heartbeat. My only slight negatives are at check in the tried to get us to upgrade to a swim-up & were quite pushy (I'm so glad we didn't as they weren't as private as our room) and also the service, I'd say it's about 90% at the minute which is fantastic but some staff could do an awful lot better. These are minor negatives though as we loved, loved, LOVED everything else x

Stayed: May 2014
Thank Janz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

We just had our destination wedding here on May 25, 2014. Thank you to Jennifer Carr at The Tropical Travelers who helped us and our guests with finding the perfect resort. The resort is the perfect size for an intimate time with family and friends. Outstanding service and rooms. Great food and a great environment. We enjoyed the beaches, the activities, and of course the all-inclusive experience. We truly had the time of our lives at this small resort and would definitely recommend it to families traveling with small children. We can't say enough about the great time we all had at Azul Beach Resort.

  • Stayed: May 2014, travelled with friends
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5  Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Managaer at Azul Beach Resort Riviera Maya, responded to this reviewResponded 10 June 2014

Thank you for your wonderful comments, It was a great honor to be chosen to be the host of such a special occasion and we do our utmost to ensure that we create exactly what they envision for their wedding. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and we would like to take this opportunity to Thank Jennifer Carr from The Tropical Travelers for recommending us to you.

We hope to see you again, maybe to celebrate your 1st wedding anniversary.

Wishing you a lifetime of happiness.

Peter Hechler
General Manager
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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