We chose this hotel based off reviews from families with little ones. We stayed for 6 days the last week of July 2014. My husband
,13 month old and I traveled from Colorado. When we arrived we were greeted with the cold towels to freshen up and blue champagne. This greeting was very nice. We were shortly given a pillow and scent demonstration and selection (this was a waste of time). Our pillows were stiff (no memory in the memory pillows at this place) we are glad the room wasn't equipped with the pillows we selected on demo because we had nicer pillows already in the room. We never smelled a scent in the room.
Next, we had requested a king swim up suite, with a crib (playpen is fine) and bottle warmer.
When we got to our room we had a double bed swim up suite with no bottle warmer, baby monitor,crib or playpen. I had to call about these things and of course the hotel was at max capacity and there wasn't a room with swim up option that had a king bed. The play pen and bottle warmer and monitor arrived an hour later after the call. Considering we were on vacation and did not want to get upset we moved on and kept the room in villa 11. The swim up option is very nice! It was conveniently located near the kids play room and a swim up bar. If only all the swim up suites in that area could have swim up access to that bar but unfortunately you must get out and walk through your room
Soaked and go to the bar. This was inconvenient so if you like the swim up bar option make sure to point this out and cross your fingers you don't get villa 11 because you are teased. You can see the other people swimming to the bar.
We arrived a little after 5pm so we weren't ready to go "out" for dinner. We ordered room service and it was tasty food. It was delivered to our room in about 30 minutes.
We enjoyed the beach thoroughly the servers and attendants on the beach are great. Israel always took care of our towels etc. We did the cabana thing 1 day and only 1 day. The archaic and old fashioned system to obtain access to these beds is ridiculous. You have to stand in line in the heat the day before to beat the other people. There are only 20 or 22 beds something like that so it goes fast. We didn't think it was such a big deal to have these beds and having to "stand in line" for this and waste vacation time was not ideal
For us. We actually enjoyed the long cushioned chairs with shade much better.
Having grown up on the ocean in Florida the seaweed was a bit of a disappointment. The beach workers do the best that they can do to clean up the sea weed but it's a lot of sea weed. Also, the system they use to pick it up is so archaic and old fashioned. Then it ends up in big black garbage bags on the shore line until someone picks it up. It's not the best system or nicest view. If clean and pristine ocean water is what you are looking for this is not the place. You have to come to terms with the sea weed and enjoy nature like we did. We accepted nature and enjoyed the ocean with the sea weed and it's not so clear and pristine water. We made the best of it. The waves are not huge so the kids can actually play and enjoy it.
The fisher price play ground on the beach is VERY BASIC for a hotel that is geared towards family with little ones (it has a slide that's it). This needs improvement.
The swimming pool that is for little ones is great! It's about 2 feet high maximum and the kids love it. It doesn't have a splash pad but at least they reach without a floating device. My 13 month old loved it.
The pool nearest to the "sandwich and fruit juice" place is great. It's conveniently located where you can always pick up a drink. The bartenders there are great especially Juan! He makes nice drinks, my favorites were the "Juan special" and "Bahama mama"!
The restaurant Chill is open for lunch and the service is great. Reuben made sure to take care of the baby first every time. It's ocean front and the food is small portions so if you want to try a couple of appetizers to share it's nice. The ceviche lacked flavor in my opinion. They made my daughter a grilled cheese and removed the crust (very nice of them). Breakfast is very busy at the large open cafe. It has a large selection of food and drinks. It gets very hot so dress lightly in the morning.
For dinner we loved the Asian place. The sushi bar that spins is nice because you can just grab from there. We had to pay extra for our sake. The pad Thai was tasty and so was all the sushi we had. The Italian was nice but lacked flavor. The lasagna was my favorite at this place. Here I tried the Mayan coffee which is WAY too filling. The Latin restaurant was busy when we went so they sat us at the high tables and set up a booster chair and we were good. Here we had the steak filet and it was cooked perfect to my liking. Once again the service at every restaurant was amazing!!!! These people know how to take care of people while they dine. My glass was never empty. They want to keep serving you and making sure you are enjoying your vacation. For those concerned about dress code it's very simple. They don't want people without shirts or shoes at anytime while eating at the restaurants which make sense. For dinner they want everyone to dress "nice". Men wore Bermudas and short sleeves dress shirts or polo shirts, sandals or loafers and this was ok. I didn't see men in jeans (it's too hot). Women it's easy, pretty dresses and dressy sandals this is what everyone wears. Bring out your light, summer best!
The sandwich and juice place has the hardest working lady I think her name was Leticia. This place is the only
Place that's informal and doesn't require an attire other than beach wear covered up. This was our guacamole and chips, quesadilla pit stop during the day. The tequila bar is a nice lounge where kids are allowed (shocking).We went twice after dinner and did some tequila
Tasting. The selection isn't huge but it's a nice experience. The night entertainment is dull and is lacking.
I went to the spa and got an 80 minute massage that was very nice. The spa is new and a nice experience if you aren't looking for the sauna, jacuzzi etc.
We played in the fisher price room A LOT in the evenings to burn some energy before bed and she loved it. The room has a lot to do for little ones. Personally this hotel is perfect for kids 7 and under. The ladies that work in the play room do their best to keep the kids entertained. I did one of the mommy and me exercises but it wasn't very amusing we walked around the resort (which is tiny) and then stretched.
Overall, I would recommend this hotel to families with kids under 7. This is not a place for young couples , teenagers or singles. The food is just ok (I can't think of anything to rave about). Beware of the "personal" concierge near the front desk this is a scam for a time share sale. Do not get suckered. If you need a concierge service call from your room or stop by the little office near the chill restaurant. While we were there the day we were leaving my daughter woke up pulling on her ear. I called concierge and for $135 USD the doctor came to our room. We paid him with a credit card on a machine he had in his bag. His service was prompt and polite. The hotel had the medication delivered to us within 30 minutes from a local pharmacy for $30. This was great. However , I was not impressed with the check out process. The front end people
were not as friendly as the restaurant and the service staff (I rather not share unnecessary details, they just expect you to pay whatever they say and get upset when you question $16 pesos)
Also, This hotel needs to invest in activities throughout the hotel
For the kids. Having to go the fisher price room defeats the purpose of a beach vacation.
If you have already booked just make sure you avoid the time share sharks in the lobby that say they are the "personal concierge" and have a great time- we had a blast!
- Official Description (provided by the hotel):
- Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more less
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- Also Known As:
- Azul Beach Hotel, By Karisma Hotel Puerto Morelos
- Azul Resort All Inclusive Beach
- Azul Beach Resort Riviera Maya Mexico
- Azul Hotel Beach Resort