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“Amazing place to spend you anniversary”

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Excellence Riviera Cancun
Ranked #2 of 25 Hotels in Puerto Morelos
Certificate of Excellence
Green Bay, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing place to spend you anniversary”
Reviewed 29 August 2013

Wow..I can't say enough about how amazing this place is. It is better then where my husband and I spent our honeymoon. It is the perfect place for a honeymoon or to just get away from the kids. The entertainment is wonderful and the food is absolutely amazing. My only complaint is that I was a little dissapointed when I headed to the beach to do my "Pilates on the Beach" class and nobody was there. I also didn't like that there was a family resort next door and often times people would walk the beach with their kids which is what my husband and I were trying to avoid. Overall this place is amazing. The staff is so helpful and really makes you feel like royalty. I jokingly told my husband that we should write a letter to our babysitters saying that we are NEVER coming home. I loved this place so much that we have already booked for next year!

  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank erankin26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Gateshead, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 August 2013

We booked this resort purely based on the room with a pool we had, which certainly did not disappoint!!
That said, I would (and have) recommend this hotel to anyone. The complex is large, but very well designed. The food is the best we've had in an all inclusive environment. The staff and service was warm and friendly.
If there is a negative, it would only be that you are quite a distance to Cancun itself, but it was our honeymoon so we didn't want to leave the complex.

Room Tip: The excellence club is more, but worth it if you prefer the quieter pools and beach area.
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  • Stayed June 2013, travelled as a couple
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2 Thank Crooky225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2013

We traveled to Excellence Riviera Cancun in August 2013 (we are a couple in our mid-twenties). It was absolutely fantastic! My most important advice is - GO TO EXCELLENCE RIVIERA CANCUN! You will not regret it. The resort, rooms, food, entertainment, service -- all at a 5 star level. We upgraded to a swim up suite which was great but you will have a great time even without it. The only down side was the weather (rained for 2 days), but the entertainment team tried to cheer us up. The water also had some seaweed in it but overall we still loved the beach. Restaurants were ALL excellent (our most favorite were Basmati, Spice and Chez Isabelle). Barcelona for breakfast was great too. I'm usually against going to the same place twice but I would gladly come back to Excellence. The staff is SO friendly and service is spectacular. Please tip because these people work super hard and are grateful for every dollar they get! Raul (beach waiter) was fantastic, as well as Enrique at Basmati, Israel on the entertainment team, and Jonathan the bartender. Our week at Excellence was perfect and truly memorable.

  • Stayed August 2013, travelled as a couple
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Helpful?
5 Thank Zilla_Kas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC, United States
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 August 2013

This place is extremely nice. The staff was professional, food was great, pools nice, etc. The room service staff and food were really good. A lot of people also didn't realize that you can order food from the pool-area staff starting at noon. It was a little slow so not the best option if you're starving, but they will bring sandwiches, nachos, etc, right to your lounger.

I did have an issue with a neighboring guest blasting music into the spa lazy-river area, but the resort was happy to handle it and offered to move us to another room. There wasn't a comparable room to move to so we stayed, but the music got turned down and was a lot less annoying. I think the couple were just trying to have fun and didn't realize that (1) the spa already plays relaxing music; and (2) most people were in the spa section of the resort to get away from the loud main-pool activities... The main pool and beach are a lot of fun, but it's great to have a peaceful option. The lazy-river area also is much less windy.

The spa itself... incredible. Nicest spa I've seen anywhere and well worth the money. The hydro treatment thing is a little strange but entertaining. You go through multiple types of water treatments so odds are good that you'll like at least part of it, if not all of it. And you'll have some lasting memories along the lines of "remember that time we stumbled out of a hot sauna then covered ourselves in shaved ice?"

This resort is on the big side so not a good choice if you're looking for an intimate experience with minimal walking. But the large size made for a lot of food options, lots of lovely grounds to walk through, a variety of places to camp out during the day, and lots of pools.

I went to a yoga class one day and thought it was really nice. The fitness facilities and active options are all great. And the smoothie bar near the spa was tasty. The resort generally had enough healthy options that you could eat and drink well without feeling deprived.

Room Tip: Building 5 has some of the most afternoon sun on the patios than the other spa buildings.
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  • Stayed April 2013, travelled as a couple
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4 Thank LogicalLotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 August 2013

As I sit here writing this review I am still in the hotel but I have checked out. To start with the hotel is very close to the airport which makes the transfer nice and painless however the road to the hotel off the motorway is awful and it got the point that we dreaded going down it, surely it can be repaired by the 4 5* hotels that use the road. That is one of my very few complaints, check in was very easy and we were handed cold towels and champagne instantly. We had a junior suite which was incredible and as it was our honeymoon the staff had really made an effort to make us feel special even though we were one of hundreds of couples on honeymoon. The maids are superb and everyday bring round a newsletter that is very useful and informative, it allows you to plan your next day a little. The hotel itself has several bars that are all run brilliantly, contrary to previous reviews the bar staff are very very good considering some of the drinks they are being asked to make repeatedly; each bar has its own atmosphere as opposed to all feeling repetitive. Activities in the hotel are run to a very tight and constant schedule, the entertainment staff work very hard to bring customers a wide range of activities throughout the day and night, Sofia especially is a credit to this hotel, she was always working hard to give people a great time in a wide range of activities that she ran. The pools are brilliant and my only gripe is that service can be a little slow or non-existent for drinks orders by staff that come round. The food in the hotel is superb, breakfast is a buffet bigger than any I have seen that is all freshly prepared and varied; The breakfast staff are very attentive and serve you coffee and juice instantly. The lunch is the best thing about this hotel for me, the hotel have 2 great restaurants, a buffet and frequently hold various BBQ's etc which are all superb. Again the staff are very good and its never to crowded. Dinner is a whole different affair, there is a huge variety of restaurants that all feel like their own entity and dont blur in to one which is no mean feat in a set up like this. Our favorite restaurant was definitely The Grill, I must mention the waiter Raul who was brilliant at very friendly. All in all the hotel deserves its 5* status, we made some very good friends and had fantastic time. We would love to come back!! Thank you very much

Room Tip: We didnt really use the swim up option, very few people did. Not really worth the extra money
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  • Stayed August 2013, travelled as a couple
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Helpful?
5 Thank fred m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2013

Just checked in yesterday Aug 26 2013. Will be staying for 5 days. At check in you are met with champagne, which is nice. Check in took a lot longer than expected due to our room "not being ready. So we had lunch at The Grill steakhouse. Which was horrible. Food tasted bland and frozen. Service was fast and friendly however. The only wine included in the all inclusive is very cheap, similar to boxed wine taste. Very bitter. Mixed drinks are stronger.
Once in room: junior suite is amazing.. room is large and clean. mini bar is fully stocked. Very nice. jacuzzi tub is a different story. Thought since we are on our honeymoon we'd take a relaxing bath then go hang out on the beach. Water is slow. Took over an hour to fill up tub. Once jets were turn on this disgusting orange film came out them and ruined what now took an hour to fill. Shower is HUGE! very clean! Water pressure is great.
Beach time: we are not in the excellence club. So you get the beach with not so comfortable chairs, cigarette butts in the sand, and NO waiters. If you pay the unknown upgrade you get more privacy, quoted, cleaner, comfortable, and staffed beach. Don't sit in the excellence club side on accident because they will tel you to leave. not ask. Tell.
Dinner last night was limited. Indian food, steakhouse, and buffet on the beach. We thought the buffet on the beach we would be nice. It rained. Which was okay! It ended quickly. So we stayed. Not very many people did. Food was disgusting. Most of it was rain soaked. But flavors were not good. Ended up trying the steakhouse for dinner. Hot apps were the best. Filet was not a filet. Cooked okay. service was again fast and friendly.
Breakfast this morning: two options. Buffet and the lobster house. had buffet. Very good! Friendly staff. very clean. Will keep you posted for our stay on rest.

Not sure if we'll return.
Other general info: WiFi is limited!! Turned off at 8 pm
Pools have hours. close at 8pm. But they start shutting down at 6 pm. Gym has hours 6am til 8pm. All bars are closed at 1am. No lights on beach at night.
Not very happy with any of that. But maybe the excellence club member get better hours and service.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank jlynnm85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Cedro, California
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2013

From the "Welcome home" and cool towel upon arrival to loading my luggage and "thank you" when leaving, this was 5-star. The resort is spotless, always. Every member of the staff (and there are many, everywhere) has a smile and "hola" for you.

We had a minor hiccup on arrival, our room choice was not available, but this was corrected the following morning and our luggage moved for us while we enjoyed the beach. The rooms are first rate. I would add a second chair to the balcony. The Ice machines are limited, but ice is always available via room service. We had fresh fruit in our room daily. The turn-down service always seemed to have a new surprise for us.

We upgraded to the Excellence club and it was worth it. The beach and pool area is quieter and more relaxing. The pampering can feel excessive, but it grows on you! The lounge is a great place to read and have that 1st cup of coffee or a "tiny meal" (snack).

We will absolutely return as well as try their other properties. The bar has been set very high with Excellence!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bgillam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico

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