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“Great Experience”

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Excellence Riviera Cancun
Ranked #2 of 25 Hotels in Puerto Morelos
Certificate of Excellence
Huntington Beach, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Experience”
Reviewed 17 June 2014

Went to Excellence Rivera Cancun for my honeymoon, and all I can say is that it was definitely worth it. We had a ocean view swim out suite that connected to the main pool on the preferred club side. The rooms were very nice, and out patio had a 2 person hot tub on it. This was an actual hot tub with jets, and not just a bathtub on the balcony/patio that I have experienced at other resorts.

The food at this place is the best I have had so far at an all inclusive. The choices among all the restaurants gives you plenty to think about, but if I had to choose what was the best, I would have to go with the French restaurant first, and then the Japanese restaurant a close second. The Indian restaurant was good as well.

We spent a lot of time in the lobby bar either just relaxing and having drinks or waiting to be buzzed in when our table was ready at a restaurant. We caught a glimpse of a few of the live shows, and they were entertaining.

The preferred club room that we stayed in had a restocked bar (with full size bottles of alcohol) everyday, and the room was kept nice and neat. Just a short walk up the path from our room was the preferred club lounge where small bites and a bar where you could make a drink were easily accessible all day until around 11pm.

We had a great time, and would easily go back to this same resort, or try another Excellence resort as well.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (3,699)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Whitehall, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

We had some reservations about this trip. We had never had been to Cancun.We had heard Hotel Zone horror stories So when our daughter suggested Riviera for our anniversary, we were still a bit skeptical. Upon arrival promptly picked up by our private SUV driven to a gated resort that at first glance looked like a palace. The reservationist gave us an anniversary upgrade to the Excellence Club. Private suites, bar, amenities to numerous to mention although our concierge, "Jenny", did explain and was always there to answer any question. At our private pool,we were treated like family by "Elden" at the pool and " Amable" kept the endless supply of drinks coming. She was never wrong with here daily special. Entertainment was terrific and there anytime you wanted to enjoy it .
The Room: 850 sq feet of sheer elegance 2 jacuzzis 1 inside 1 on our veranda. Great room service 24/7. Excellent maid service 4 times a day if necessary.
The restaurants: The service, elegant "Gabrielle" was there to great us each morning and the food was as good if not better than any of your finest restaurants.Never had a bad meal, Filet Mignon a bit tough.
Bottom Line: did not want to leave! cant wait to go back!

Room Tip: no kids allowed, so no noise. no bad rooms easy access to everything.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gg31352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 June 2014

My daughter and I spent a week at the Excellence Riviera Cancun, and I have to say one thing right off the top:THIS RESORT HAS FIRST RATE STAFF. Every single employee, regardless of their role are second to none. I have never been so welcomed and well cared for and genuinely served with consistent pleasure...it was astonishing...truly, and I will hold this level of service as my benchmark for the future.

The resort is absolutely beautiful in every way. We had a junior suite and were blown away by the size and the amenities...I can't imagine what an upgrade would have been like, because our room was wonderful. The pools are clean and well kept, the restaurants offer a large variety of food choices and the entertainment is top notch. Every area of the resort is operated in a professional manner and there is nothing the staff won't do to make their guests comfortable. I will definitely return to this Excellence property, and hopefully, that will be soon.

PERFECTO!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank debbie29n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 June 2014

21 of us travelled here from may 20th until June 3rd!!
My wife and I got married here on may 24th and it was amazing! We got married to the right of the excellence club beach, followed by our after party at las olas. The whole day ran smoothly thanks to Gloria and Jessica and my wife and I are so pleased we chose this destination for our special day.
We stayed in room 8351 (excellence club) and the view was fantastic.
I would also like to mention Edwin (entertainer) Betty (waitress) and angel (wedding waiter). These guys were a credit to the resort.
Our favourite restaurants were the french and spice!
We enjoyed our trip that much that we have booked a week for our honeymoon in October! Already counting down the days till were back!
Anyone that complains about this hotel seriously needs to get a life!!!!!!!!!!!!!!

Room Tip: Top floor building 8
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Stayed May 2014, travelled with friends
Helpful?
4 Thank Fraza15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowborough, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 June 2014

We travelled as part of a wedding party of 19 for my daughter's wedding. We stayed for two weeks, a few of our party were there for 7 nights and the rest of the party were there for 10 nights except the bride and groom who were there for 21 nights.
We had a wonderful time and we would return without question. From the beautiful hotel grounds, the lovely rooms, restaurants and food to the very hardworking and happy staff we were very impressed.
When we arrived and for the first couple of days the weather was rainy and stormy which we understand is not the norm for this time of year. However, we were blessed with better weather in time for the wedding which happily was able to take place on the beach in a gazebo.
The night before the wedding we had a dinner for all our guests which was held at the Toscana restaurant, the service and menu were great and everyone was impressed.
Included in the wedding package my daughter was able to have her hair and makeup done in the spa. She had selected a photograph of a hairstyle she had in mind and the hairdresser was fantastic recreating the style perfectly and doing her makeup. She was very happy.
We were not sure exactly what to expect with regards to the ceremony but the lady minister made the ceremony very special and her service and the vows were very poignant and brought a tear to the eye.
The wedding reception was held in a private room with a balcony just off the reception area and there was a mariachi trio of ladies who played and sang during the cocktail hour when a selection of hor d'oeuvres were served with a signature cocktail.
The wedding dinner was delicious. The waiters made sure that everything ran like clockwork and glasses were never left unfilled. The staff were brilliant.
We enjoyed all the food at the selection of restaurants, our favourite being the French, Chez Isobel which was outstanding. The fillet mignon was delicious as was the tarte tartin .
We can't say that there was anything we could fault with the hotel and staff. Special mention to Rosie who was so friendly and made our evenings in the Martini Bar, Tomas in the Barcelona and Veronica who brought us drinks around the pool.
We hope that we are able to return next year. Having spoken to others at the hotel many people return year after year and once you have experienced the Excellence you can see why!

Room Tip: We would recommend block 2 on the 3rd floor (top floor) as it was very quiet and not too far from t...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunnyhand7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parlin, New Jersey
2 reviews
Reviewed 16 June 2014

This was our first all inclusive resort experience and we picked Mexico because we were interested in the ruins, as well as, relaxing at a resort. We were also impressed with the number of restaurants and the fact that no reservations were ever required. I really couldn't complain about anything except for the food. The food was very good but not great. I guess that can be expected from an all inclusive place. The Mexican Restaurant was excellent. The others were okay. Room service was excellent but the food was just average hotel food. Again I wasn't going to this place for the food in the first place, but if I had to find a complaint that would be it. Our room was beautiful. It did get a kind of musty smell to it at times... I think it was from the water that they run through their system. You are still not supposed to drink it.

The service was A+, the place was beautiful and the entertainment...something else I was not going there for was actually good. They had a guitar player/singer who was very good. The beauty of the place was stunning. The pool at the excellence club remained nice and calm even when we all started getting a little too crazy... they wouldnt change the music to something louder we were instead

We wish we had traded emails with Melissa because she was so helpful to us and we thought she was wonderful.

It was an amazing experience and I would go back again..

Room Tip: go with the ocean view swim up suite!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7Gordo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 June 2014 via mobile

This place rocks. Staff is awesome. Special thanks to philipe, alejandro and adrianna. Would go back anytime!!! Laughed a lot during the magic show. Basmatti and chez isabelle are great. They setup the main theatre to watch worldcup which was a great time. First time ever we dont get pressurred to upgrade or buy some sort of package. We have been to multiple resorts and this is the first one i would go back to!
Thanks to the entire staff who made our stay so enjoyable! My favorite drink ---- the sombrero

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Riviera Cancun

Property: Excellence Riviera Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico

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