My wife and I chose this resort for our 20th anniversary celebration based on its location, the fact that it's adults only, and the ability to get a swim-out suite. Our experience here was nearly perfect. We chose not to spend extra for Excellence Club. We were on site from June 13, 2014 to June 20, 2014. Our stay was nearly perfect and we expect to patronize the resort again in the future.
The property is large, with many pools, restaurants, and a large beach area. So, even though the resort was sold out, it didn't seem crowded to us. Only when we visited the main pool area did we realize how full the resort was. We were in building six and the pool at this building seemed to us to be the most peaceful one on the complex. It was beautiful with many shaded areas and also lots of sun areas. This pool offered plenty for everyone. Though it was peaceful, we were still visited by a member of the staff offering drinks every 10 to 15 minutes. We are beach people but stayed by this pool most of our stay. It was so nice. The only downside to this pool is that there weren't enough rafts for everyone who wanted one. I will admit that this was only a minor drawback.
The beach area was large and offered enough places to lay out that we always found a spot, no matter what time we went. Obviously though, the earlier we went, the closer to the ocean we were. The drink service was also very good here on the few occasions we visited. There was lots of grass in the ocean but the resorts seemed to employ someone who would occasionally sift the shoreline to pick up accumulated grass on the beach. Also, the water at this part of Puerto Morelos isn’t as pretty as, say Isla Mujeres or Cozumel, but the beach is still awesome here.
We also found the grounds visually pleasing. There were many areas where we could walk quietly by ourselves and enjoy the surroundings, watch iguanas or other scenery. We enjoyed the architecture and the décor of the common places. We also very much like the fact that the hotel rooms are not decorated in modern style. Our room was well apportioned, clean and well laid out. It featured a small living area, the bed area and a bathroom with a separate whirlpool, shower, and water closet. The double sinks were a nice touch. The swim-out suite featured a whirlpool on the back patio, a small loveseat and chair, a hammock and a sun-bed. The room really validated our earlier decision to only consider properties with swim-outs. We absolutely loved the room.
The mini-bar was well stocked and replenished every day. There were 2 Cokes, 2 Coke Lights, 2 orange Fantas, 4 waters, orange juice, mineral water, V8, and a few candy options. There were also 2 room temperature water bottles. One small issue was that our mini-bar fridge didn’t get as cold as I would have liked. The beer that was stocked was Corona and Corona Light. On the first day I called and requested a different brand as I don’t like Corona and the staff quickly responded to bring my preference.
I’ve read several reviews that mentioned that the food is bland. However, I did not find that to be the case. I was able to find food that I liked at every restaurant that we tried. Any and all requests for extra or reduced seasoning were cheerfully accommodated. Spice was easily the favorite for my wife and I. Only Mexican night fare was somewhat disappointing but we were able to get good Mexican food at Agave.
Service provided by the staff was overall excellent, with only rare exceptions. It seemed that the staff went above and beyond, very often, to make some aspect of our stay more enjoyable. We were very impressed with the overall service we received.
For our anniversary, we received a bottle of chilled champagne in our room upon checkout, a banner on our suite door proclaiming that we were celebrating our anniversary and a coupon for a special dinner for one of our dinners during our stay. We redeemed the coupon at Toscana, and it included a bottle of wine and a special menu for the occasion. These were very nice touches.
Overall, our stay was excellent, near perfection. Though I have ranked it 5 stars above, it would be more accurately reflected as ~4.8 due to some very insignificant issues that we had that I will not even mention in detail here. We would recommend this resort to people especially who are interested for a honeymoon, anniversary, birthday or other event. It is not a huge party atmosphere (though there was still fun to be had). It was more suited to a romantic holiday, which is what we were looking for.
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico