First of all, we had a superb holiday at the Excellence Riviera Cancun. The hotel was nice and the staff were superb, so attentive, friendly and welcoming, you literally couldn’t have asked for better service.
The hotel itself was nice. It’s not the nicest hotel I’ve ever stayed at but it is nice and very comfortable. Personally I think the rooms could do with a bit of a re-furb. I think ours was starting to look a little bit tired. We were in block 6 which was a pool view junior suite. The view was nothing to write home about, i.e. you wouldn’t have really sat on the balcony as there was nothing to see, not even a glimpse of sea but then that’s what you upgrade for I guess. The air con in our room was ludicrously noisy so most of the time we left it one whilst we were out or at dinner so we could turn it off once we went to bed so that it didn’t keep us up at night. The bed was comfortable and there was a choice of pillows so no complaints there. One massive downside was the door adjoining ours and the next room. The ones you use if you have two rooms as a family to give access. They let a LOT of noise through. We could hear everything our neighbours said…we could hear the guy snoring and we could hear their late night activities (I’ll leave that to your imagination). Not ideal. Turns out the room was empty for a few days which was a pleasant relief to be honest. The shower and bathroom etc is fine. Does what you need it to do although nothing fancy. I’d prefer a bathroom that is self-contained rather than simply part of the bedroom but that’s just my preference. The mini bar was frequently well stocked and the premium spirits was a nice addition to the room. We did find that our maid didn’t replace used glasses, they simply rinsed them which wasn’t at all satisfactory. Turn down service frequently came round at about 6:30 which quite frankly is ridiculous. We were always in our room getting ready for dinner at that time, so often missed it and had to turn them away.
Food was pretty good on the whole. Chez Isabel was easily our favourite, we went three times. Good food although small portions. I think they’re taking the French thing a little too far on portion size. The Basmati restaurant is a must. As Brits we bloody love a good curry and they equalled or bettered many that I’ve had here in London. Very good indeed. The Lobster house was good but you need to order more sides. The sides were a joke. I was rationed most of the time. If you order a steak anywhere in the hotel you will need to order rare to get anything near medium. They like to cremate them. The Mexican restaurant was a bit rubbish, which is odd considering the location. Spice was nice, we went there a couple of times. Explore them all if you get a chance but make sure you get to Chez Isabel as a priority. Lunch was always good at any of the restaurants and service was always with a smile. Breakfast at the buffet was always excellent – you couldn’t have possibly wanted for anything else. I ate my body weight each day…and it shows now. You won’t go hungry.
Entertainment was on the whole very good indeed. Michael Jackson, the circus and the urban show were all superb, I highly recommend them. Likewise all of the bars were very attentive and could make pretty much anything you asked for. The Martini bar made the best cocktails, especially the Gin Fizz.
We spent most of our time on the beach because it had a lovely sea breeze which kept you nice and cool. Yes there is sea weed but it’s the sea, I don’t know how people can possibly complain about it. There is a tractor going up and down the beach all day long clearing it up so it’s always clean and tidy. There was always space on the beach to get a sunbed and umbrella so no issues there. The pools….if you want peace and quiet go to the pool over by the spa. It had a lovely lazy river and was on the whole very peaceful and relaxed. You could generally always get a sunbed as well if you were there before 11am. People do save floats which is quite annoying though considering they use them only a handful of times in a day. The pool by the beach is particularly noisy. It was what we referred to as the ‘spring break’ pool. If you want peace then don’t go there. It’s where everyone spent the entire day in the pool drinking and socialising. That’s cool with me if that’s what you want to do but some of the Americans in particular are like fog horns. It’s like a competition in vocal volume. Oh god. Give me the beach any day (although you can still hear most of them from there). I didn’t see many of them actually leave the pool either, despite their drink intake…
If you like diving then I highly recommend you take the day trip to Cozumel, oh my it’s out of this world. I’ve dived all over the place and this is top three easily. Visibility is 60 metres and the water turquoise blue, it really is something to behold. You simply can’t explain experiences like that to a non diver. The marine life was superb and it was very well organised. I’d go back in a heartbeat. Personally I wouldn’t bother with the reef dive off of the shore. We did that as well and 90% of the boat was made up of people that have done 30 mins in the pool and were out on their first dive. It was carnage. You can’t see much as there is a strong current so a lot of sand etc being churned up, let alone all the fin and arm flapping going on. The wreck might be better as it’s in deeper water beyond the break, but I didn’t make it to that dive in favour of Cozumel.
Hope this helps.
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico