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“Outstanding holiday experience.”

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Excellence Riviera Cancun
Ranked #2 of 28 Hotels in Puerto Morelos
Certificate of Excellence
Reviewed 6 July 2014

I have to say that this hotel is, by a country mile, the best hotel I have ever been to. The accommodations, location, food, beach and entertainment were fantastic. Truly Excellent. Above all, though, I must rate the staff at the ERC as the friendliest, most approachable and keenest hotel workers I have ever met. They cannot do enough for you, any time, day or night. This is the best couples hotel anywhere. It doesn't matter what your age, you will be treated like royalty and have a wonderful experience. If you ever feel the need to have a holiday you will never, ever forget, for all the right reasons then the ERC is the place to go. I cannot recommend it high enough.

Room Tip: Spa rooms are lovely and quiet.
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  • Stayed: June 2014, travelled as a couple
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6  Thank NannyNooNoo17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 July 2014

This was our 3rd trip to Excellence Riviera (ERC), 5th trip to Excellence Resorts. Last year we went to Punta Cana, the year before we went to Playa Mujeres. Every trip has become more memorable. This year we celebrated our 10th anniversary. ERC went out of their way to make our stay very memorable. We had complimentary dinner on the beach, champaign breakfast in our room and a spa treatment. This was all part of our anniversary package. There was also a professional photographer that took great pictures which we had the opportunity to purchase.

Bellman Jose, who has been there for 10 years, greeted us with a glass of champaign and warm welcome back.

We stayed in Excellence Club, which we always do. We had an ocean view room on the third floor which gave us a wonderful view of the ocean and Club pool. The concierges at Excellence Club were very personable and catered to us in every way. The Club lounge was always inviting with great food and drinks.

Each day, we spent time on the beach and around the Club pool, enjoying the tremendous service of staff Moises and Amarle. They provided excellent drinks and humor to make our stay all the more wonderful. We truly miss their smiles.

We had dinner twice at both Chez Isabelle and Spice. We enjoyed all so very much. We dined at other restaurants that were also very good. In addition, we had room service – breakfast in bed, a couple times and thoroughly enjoyed.

Here is a very special tip: During our stay at ERC, we took 2 taxi trips, one to Playa del Carmen and the other to downtown Cancun to the La Isla Plaza Mall. Thanks to Excellence concierges, we were fortunate to meet and utilized Hugo R Macias Flores, Taxi #239 with company Taxi Puerto Morales. We highly recommend Hugo. He was so kind and caring about everything we wanted to do, so obliging. He took us to where we wanted to go for a reasonable price and waited for us on each occasion. You can definitely trust him. Many times, people are fearful of the cab drivers so this company/gentleman is a great way to go if you do not want to take the traditional bus tours with many tourists and be rushed.

Another tip: There is a small booth between ERC and the resort next door where you can purchase a variety of tours, excursions, etc. We decided to purchase a snorkeling tour to the Puerto Morales Reefs. We were fortunate to have a private trip with Captain Juan who took us to 2 different reef areas. He was kind enough to get in the water with us and guide us and show us all the wonderful, beautiful fish and colors of the reefs. We thoroughly enjoyed this excursion and will do it again on our next trip to ERC. It was much less cost than the traditional group tours - $35 per person for 2 hours.

This was a perfect trip for us which we will never forget. The only issue we had was when we got back to the states, customs in Charlotte, NC/US Airways, was very lengthy and taxing. US Air also lost our bag; however, we did manage to get it the next day, mid afternoon.

ERC is a beautiful place to visit and we highly recommend it to anyone who is looking for a romantic all-inclusive/adult-only atmosphere. We look forward to our next trip to ERC.

Note: Thanks to our great travel agent, Michelle Rivers, Leisure Travel Specialist – MichelleRiversTravel@gmail.com. We recommend you give her a try.

  • Stayed: June 2014, travelled as a couple
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1  Thank tori5723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

just arrived back from this hotel, it was very very good. we had a swim up room, which was lovely inside and out jacuzzi, with direct access to the lazy river which wandered around the hotel,nice to grab a float for a morning stroll. The grounds were always immaculate, in fact everywhere was spotless. It was lovely to have waiter service in all the restaurants in the evening, didnt have to pre book them which was lovely, and a wide variety of choice always. The staff really couldnt do enough for you and made everyone feel special. The many bars were well manned and the staff were lovely,constantly making cocktails!! The staff waited on you on the beach and pool areas all day and were always smiling and lovely. The entertainment provided was good too, something always going on in the day and night , many groups ,singers, dancing shows , there was always something to suit all tastes. Have been to mexico 4 times, this hotel was by far the best we have been to, and will definately pay them another visit.

Room Tip: swim up room was lovely.
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  • Stayed: June 2014, travelled as a couple
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7  Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

went with the excellence club , it actually was worth it . the only problem was the room said ocean front but they are actually ocean view . I was upgraded to the two story room with the rooftop view . beautiful place , the food was excellent and resort was super clean . transportation was affordable and easily set up . took a car back to airport which took us directly to front of line. I would recommend using car service from and to airport

  • Stayed: August 2013, travelled as a couple
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3  Thank flrman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

Having stayed once before, we happily booked a second time. Pleased to see that even though it was great before, improvements were being made. Spa is expensive but heard good reports from those who had used it. Staff friendly but not overbearing. Clean. Good food. Great staff. Dio in French restaurant gets top marks. Attentive & brilliant at his job. Beach clean. Boats in good working order. Nothing to complain about

Stayed: December 2013
5  Thank Kathryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

That trip was the best trip we have ever taken!! The resort was FABULOUS. Everything from the amazing restaurants, to the out-of-this-world service, hotel rooms, activities, was just perfect. It couldn't have been more perfect.

Our favorite parts were the food, shows and all of the luxury at the resort. The spa at the resort is a MUST. We also left the island one day only to snorkel Akumal (would highly recommend this little adventure) and peruse shops at Playa Del Carmen. This was a fun little getaway. We also went deep sea fishing (which was also a once in a lifetime experience... However I would recommend Dramamine to everyone that chooses to do this- no matter how "not seasick" one claims to be:) What we really liked about the guests (and vibe) at the hotel, is that everyone was there for different reasons- couples trips, work reward trips, anniversaries and honeymoons. It was a fun lively mix of people! We loved the parties at night that the resort hosted and the beach was just amazing.

  • Stayed: April 2014, travelled as a couple
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5  Thank Erica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

My husband and I stayed at the Excellence for a second year in a row because of the amazing visit the first time. This was our 8th year to Mexico and this hotel has met all of our expectations. Good food, excellent service, clean, etc. The staff are excellent, friendly, and always go above and beyond. Kudos to Benjamin (French Resturant), and Ramone and Gabriella (Buffett). Overall, the best all inclusive we have stayed at and would stay there again. Well worth the extra money for a fabulous holiday.

  • Stayed: April 2014, travelled as a couple
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3  Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range: £255 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico

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