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“Wonderful vacation at a beautiful resort!”

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Excellence Riviera Cancun
Ranked #2 of 28 Hotels in Puerto Morelos
Certificate of Excellence
Reviewed 1 September 2014

Our first visit to an all-inclusive. Loved the fact it is an all adult resort. The Excellence is beautiful, restaurants are all really good, especially Chez Isabelle and Basmati. Tip, just look at your daily sheet to see which restuarant is closed for the day. We requested a king bed, but got two queens....a day later we switched to a king room. We booked the Excellence Club, which was well worth the extra money! The Club house is great, snacks and top shelf liquors all day, which special things happening there almost every day, like special coffee, a chocolate display, etc. Although we were initially not happy with our rooms, Mr. Bronson Camacho was excellent in handling our situation. I will not go into details, but he made us very happy every day! He was a true professional and did everything in his power to make our situation better. The staff is attentive and professional. The buffet which serves breakfast and lunch every day. The choices are enormous...American, European, Mexican specialities, and so much more. The spa is gorgeous! I cannot say enough good things about this resort, and once again, thank you Bronson Camacho! We will definitely be back some time. As previously stated spend a little extra money and enjoy all the perks of the Excellence Club!!!

Room Tip: Pay the extra fee and enjoy an Excellence Club junior suite with an ocean front room!
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  • Stayed: August 2014, travelled as a couple
    • Value
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5  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,833 - 5,839 of 13,041 reviews

Reviewed 1 September 2014

Amazing food, beautiful gardens, pools, beach, incredible spa. We visited excellence for 4 days on our honeymoon. Given the remote location, we felt 4 days here was enough and opted to transfer to a hotel in the heart of playa del carmen for the remainder of our honeymoon. Definitely book a trip to the spa while you are there, even if just for the aqua wellness treatment!

Room Tip: Building 7 with ocean view overlooking the pool was great, but got fairly noisy with the pool active...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank lhseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014

For 20 years, our vacation times have centered around visiting family, or traveling for our kids' sports. I wanted a perfect anniversary trip and chose Excellence riviera maya through trip advisor. It did not disappoint!! The resort was beautiful and the staff could not have been more friendly. We felt like we had truly escaped our regular routine for the week. It was our first all-inclusive and it was a great value, and just so easy!

The pools are great--you can find a quiet spot or can be by the swim up bar where there is more action and beach access. We had no trouble finding a shady spot on the beach or chairs by the pool. We enjoyed kayaking each day. The water was muddy the first day but after that, was pretty clear. The seaweed is everywhere but we still swam each day. The resort cleans it up but it's still not a huge beach area. This would not stop us from returning-it was not a big deal in the scheme of things.

Rooms are nice--we asked for a king bed, and like many reviewers, did not get one. We had two queens but it was fine. We had a swim up room which meant first floor and a pool right outside our door! We would recommend a swim up! The rooms were quiet-I saw couples going into their rooms on either side of us but never once heard a tv, talking, running water, etc...

The food was amazing-- we did not try the Indian or pizzeria due to time, but loved every other one. We appreciated that the portions were small (or you could say "appropriate" size) so that we could try different courses if we wished. We usually ate dinner between 7 and 8pm. If there was a short wait, we took our pager to the Martini bar and tried a new drink, although usually there was not a wait at all. Breakfast was nice each day at the buffet with a mimosa, amazing omelettes, and even a harp player.

Fitness room was nice-never had to wait for a machine.

I could go on and on--can't really say enough about how great our visit to Excellence was! The staff seemed to really enjoy their jobs-I hope that is the case--they do it very well. This was a relaxing and romantic vacation in every way. We will not wait long to return!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
14  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this reviewResponded 30 September 2014

It is our pleasure to know that Excellence Riviera Cancun have met your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be.

Thank you for letting us know how memorable and special was your stay, due to our resort facilities and atmosphere, the food & drinks quality encountered, evening entertainment, and the outstanding service provided by our staff members, who always attended to your needs. Please be sure that Betsy, Veronica, Ricardo and Sarah will be congratulated for the excellent service provided.

We are looking forward to welcome you back and have another opportunity to pamper you with our service creating another experience to remember.

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Reviewed 30 August 2014 via mobile

Just got home few days back. Hotel was superb in all aspects. Food was plentiful and fantastic. No issues for me or my wife who is a vegetarian whatsoever. Staff are to nice. Ana looked after us around the spa pool brilliantly. Always a smile and banter from her and she always remembered our drinks. The staff are a credit to the hotel and to the Mexican people in general. Would I go back? Well I am already looking for prices for next year. It was truly a holiday experience to remember for all the right reasons. We met some other couples who were repeat guests and we can now see why. To much to really put in a review. You really need to go to experience the "excellentey" as the staff say for yourself and you won't be disappointed. Best holiday for us by a distance just wish it wasn't such a long flight. Roll on next year ...

Stayed: August 2014, travelled as a couple
14  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

Comments first, good stuff is below. We have just returned from 10 nights stay here, lovely place. We got checked in quickly, with a cold towel and a drink. On arrival to our room though we found a used condom on the floor, not nice start however, my wife cleaned it up and we did not complain but did complete a comment card towards the end of our staff and the management clearly read them as we mentioned this on the comment card and the following day three members of staff come to our room to apologise.
I don't like the pool police (not really called that) but they monitor how long beds are unattended for and if you are not there for more than forty minutes they remove your towels and any property, I never once saw a day where all the beds where taken in fact there would ample. The pool bar needs another server especially post lunchtime, the martini bar has quite a few staff and they are constantly at it but service is slower than I would have liked. Avoid the Mexican restaurant, I was one of many which said this and finally but nothing I can see the hotel can do about this is the bugs biting you even if you used repellant. Lastly night club which I only went to once was very hot but music was very good. Odd one I thought, they don't provide packed lunches when off property, I tried room service and reception but the nice staff in the main restaurant did us some sandwiches and we took some apples.

Good stuff - the staff really work there nuts off and attentive when you want something, the rooms are cleaned well, the bar always stocked. Louis in the main restaurant was awesome, he really made us feel very welcome and had the most amazing smile every day, Ricardo from the seafood restaurant was super cool too. The French and seafood restaurant were my favorite, the venison was awesome.

I really enjoyed playing volly ball but I needed to approach other people whom wanted to play whom perhaps did not know the time or needed a polite nudge to come and join, at prior resorts the entertainment staff normally do a quick shout out but I am guessing being a higher class resort some people don't want to hear members of staff pestering them where as a guest it was less intrusive but we had a good number of players each day.

What made our trip extra special was the people we meet, we meet some lovely couples. It is not necessary to tip but we tipped about 15 dollars a day, it's is not expected by them but they certainly do appreciate it. Oh finally, not all restaurants are open every night.

We did the jungle tour, it was good fun especially as I have never driven a boat before. Bellman was twenty minutes late collecting our bags so we ended up taking them down.

I really would recommend this resort and we really did have a lovely time. Hope this was helpful.

Room Tip: One with a bed!
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  • Stayed: August 2014, travelled as a couple
    • Value
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11  Thank bradley k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

Just got back from an 8 day vacation at the ERC on 8/27/14 and here is my report. This is a tough review to write because I feel if this was my first time at an all-inclusive that I would be raving about the ERC saying it was a 10 out 10 in my review. But I feel as though I have stayed at better places and had more fun at other places than the ERC. Not to say that our stay at the ERC wasn't great, just that I have had a better overall experience at other resorts. Secrets St. James in Jamaica comes to mind right off the bat as a better overall experience for the same price as ERC. Even Secrets SilverSands my wife and I feel like was a better overall experience. I think what made our stay at the ERC better than my review is inclined to come out is that we went there for our friends destination wedding with 26 other people. So this made our stay at the ERC a lot of fun and a great experience. Basically we hung out by the pool all day drinking and then we would break up into groups and go out to dinner to one of the fabulous restaurants that are at the ERC. After dinner some of would go to the show and/or the Martini bar for a late nite cocktail. I feel if it was just my wife and I it wouldn't have been as great of a vacation as it was. So I will break down the great things, the good things and the bad things about ERC.

Bad: the beds are ROCK HARD, my wife complained every nite about how hard the bed was and that she couldn't get a good nites sleep. It was hard, and it did affect my sleep as well so after 3 restless nites I called the front desk and asked if they could put a mattress topper on the bed and within an hour we had one put on the bed. This made the bed a little more tolerable for sleeping. UNLESS you get the preferred club or excellence club room you will get a hard beds. our friends who got married here had the excellence club and said their bed was not hard. the rest of us were not excellence club and we all said the beds were hard. so if that's your thing a hard bed, ask for a mattress topper right away. they do have a pillow menu to order different types of pillows. we used it and I eventually found a pillow I liked.

Mosquitos: I had read other reviews about the mosquitos being a problem here. First 6 nites, not a problem at all, the 7th nite BIG PROBLEM. We were eating our last dinner outside at the Lobster House and my wife and I were getting eaten alive by mosquitos ( I feel like they are still biting me now as I write this, lol ) at one point she had over a dozen mosquitos on her leg at the same time. I heard a few other women complaining about mosquitos and we LITERALLY RAN out of the restaurant without touching our lobster dinner it was that bad. We went inside to the French restaurant and had a nice meal there.

Activities: I don't feel like there is a lot to do at the ERC. I felt like Secrets SilverSands there was always something going on to participate in as I am an active guy. The only thing I did there was play beach volleyball once and pool volleyball several times. They have kayaks and some other water activities but they just didn't look like much fun. I watched this one girl try to get up on a surfboard with a sail on it and she kept falling on her face. that is not fun to me. After most of our friends left the resort I got kinda bored. pool volleyball was the only thing to do .

The buffet is closed for dinner. I found this very odd. only AI I have ever stayed at that didn't keep the buffet open for dinner.

The great things about ERC:
The food is excellent here. Loved the Excellence Shrimp and lobster at the lobster house for dinner and the shrimp wrap and fish tacos there for lunch.
The Grill- loved the cobb salad for lunch, the ribs and burgers were good too.
French- my wifes favorite, I liked it a lot too. She had filet mignon both times and said it was excellent. I had the sea bass and loved it both times as well.
Spice- you have to do the hibachi show, great show and the fried rice with shrimp was delicious. You can get chicken or beef as well. we also ate here without the hibachi show and the sushi and dinner was very good as well. it is spicy food, just an FYI
We did not eat at the Italian or Mexican or the pizza place so I cannot comment on those restaurants. we looked at the menu and just didn't see much we liked on them. our friends said the Italian restaurant was very good.
The buffet- breakfast and lunch were very good here. your typical buffet. you can always find something that you like. for breakfast ask for Loius as your waiter. he was our favorite. very nice guy and funny. great waiter. he also works at the Grill restaurant for lunch. request him. every morning they have someone playing live music at the buffet which I felt was a nice touch.
You can also get a USA today paper at the buffet.

Alcohol- they do have top shelf liquor IF you ask for it. you don't, you get the cheap stuff.

11am go down to the beach for the Coco Loco drinks. they make a delicious drink made in a coconut. my favorite drink. don't be late as they are only there for about 20 minutes. they make about 40-50 drinks and that's it. Tell Antonio that Paul from NY said hi. he is the activity director and hands out the coco locos

WiFi- is spotty. sometimes its good and sometimes it sucks. its FREE throughout the resort which is a plus.

Pool floats- there are about 25 for the whole resort, REALLY????? unless your an early riser you aint getting a pool float and your NOT getting a shaded bed. They DO have someone checking ppl that just throw a towel and a book down on a shaded bed. They give you an hour to come back otherwise you can get your stuff at lost and found. Towels you can get from huts they have set up around the pool area. no card needed which is a plus.

Your room- other than the hard beds, the rooms are really nice. didn't spend much time in the room but it was nice.

Mini bar- is replenished daily with water, beer, soda, juice and snacks. there is also rum, tequila, wine and another liquor in your room. I took home the bottle of rum with me and left the other bottles there. if I wanted a drink I went downstairs to a bar.

Turn down service - is done nightly and our room was cleaned every morning. great job by them. please tip them as they do work very hard.

Concierge- I used them twice. ordered extra pillows and mattress topper. both done within a half hour. so the service is very good here.

Food- excellent. probably gets my highest ranking as I am a FOODIE. loved all the seafood, the filet mignon.

Drinks- top shelf IF you ask for it. loved the Pacifico beer more than Corona

Beach- UGGGHHHHH !!! I read the reviews and I knew that the water would have seaweed and sadly that is the case here. I spent 5 minutes in the ocean on the 1 calm day and it was pretty good. they do rake up the seaweed all day but the water smells. I spent 95 % of my time at the pool. The beach is nice to sit at and listen to the waves but do not recommend the water. if you want a great beach and beautiful blue/green water than go to Cancun. they have the nicest beach BAR NONE. went to Live Aqua last year and spent 95% of my time ON THE BEACH.

Pools- lots of pools so if you want quiet and privacy, you can find a spot easily. If you want to be where the action is then you got the pool swim up bar and the pool with water volleyball. whatever floats your boat so to speak you can find your spot to hang out at.

Elevators- are very quick, only waited one time for an elevator.

I recommend a higher room, better chance for a partial ocean view. it was quieter where we were in Room 6329. never heard a sound when we were inside our room. that is a plus with all the marble around that echos noise.

So that is my review. Please feel free to contact me with any questions that you have as I will be happy to answer them for you. I tried to be as accurate and honest about the ERC as possible. Like I said, we had a great time BUT a lot of that was because of being here with 26 other ppl that we knew. we basically had a whole pool area for ourselves. I recommend ERC BUT I do feel as though we have stayed at better hotels. Food is very good here which is important to me. Service is excellent here which is another plus. I feel as though if my wife enjoyed it more I might rank it a little higher BUT the hard beds were a Negative for this resort unless you went excellence club but I didn't think it was worth the $$$ for the upgrade for what you got.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
21  Thank worldtraveller715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this reviewResponded 30 September 2014

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Riviera Cancun with all Trip Advisor Readers.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.

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Reviewed 28 August 2014

We got to the hotel a little early so we did have wait until the room was ready. The hotel took our bags so we could walk around the resort and have lunch. We did get into our room 45 minutes prior to the check-in time so that was great. The hotel and the grounds are breath taking!! We had a perfect honeymoon. We did a lot of excursions but there is certainly enough to do at the resort without venturing out. The dress codes for dinner were a little frustrating due the fact that men had to wear pants and it was extremely hot and humid. The staff was so friendly and everyone was so pleasant. Room service was a little on the slow side. If you know in advance that you'll want breakfast the next morning call ahead the night before and schedule a time for delivery then there won't be an issue. We waited over an hour and half for our breakfast one morning and ended up having to leave for an excursion before it got to the room. If you know you want dinner then call ahead that afternoon and again there won't be an issue. Cleaning staff was great. Our room was perfect every day and night! We had a room in the spa area. At first I was a little bummed that we didn't have the pool or beach view but it turned out to be great. For us, this section was relaxing and quiet and had it's own pool/lazy river. It was nice to be able to leave the party goers at the bar and main pool and retreat to quiet when ready for relaxation. The food and beverage at all the restaurants, room service and buffets was AMAZING! I would HIGHLY recommend this hotel to anyone. It was amazing and we can't wait to go back again.

Room Tip: beach view is much more extra and from what I saw didn't appear to better than our spa area room...
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  • Stayed: July 2014, travelled as a couple
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2  Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range: £253 - £466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico

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