My husband and I recently returned from a week at Royal Resort's new venture in Puerto Morelos. Although the resort complex is not yet complete, it is already wonderful property. We stayed in a luxurious 2 bedroom suite that boasted a full kitchen with high end appliances and a utility room with a washer/dryer. The living space is open in concept and large enough to allow a family plenty of room to enjoy this beautiful area of Mexico in complete comfort. The master bedroom suite is large and inviting with dual walk-in closets and a finely crafted bathroom. There is also a spacious deck facing the ocean with a spa tub.
There are amenities in place which include a spa, market, restaurant, indoor, pool and beach bars, tennis courts, lap pool, children's pool, infinity edge pool, and daily activities for children and adults.
The food in the restaurant was very good and beautifully presented.
But by far, the best asset to date are the outstanding employees who serve the guests with great care and enthusiasm. They go out of their way to ensure that your experience at Grand Residences is a good as it can be. My special thanks to Antonio at the beach, Roger in restaurant, Rosy at the spa, Alejandro and Diego at the the pool and all the concierge staff. You helped to make our visit an outstanding one.
Our main concern with our visit was a motor, or fan, that created a unpleasant situation while trying to relax on the balcony. The noise was such that it made conversation challenging. I do believe this is limited to the location of only a few rooms and management is exploring ways to eliminate the problem. I would also suggest that a few cabanas be added to the beach area. The technology in the suites is so new and advanced that we were unsure how to operate certain items and the staff was also challenged. Instructions need to be provided.
Although there are a few growing pains that are natural with a resort that is not yet complete, I think you will find this a wonderful choice for the discerning traveler who values service and beautiful room decor and surroundings. I look forward to seeing the finished product.
- Official Description (provided by the hotel):
- Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more less
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- Also Known As:
- Grand Residences Riviera Cancun Riviera Maya, Mexico