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“Week 6/17-24/2014” 5 of 5 bubbles
Review of Grand Residences Riviera Cancun

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Grand Residences Riviera Cancun
Ranked #1 of 26 Hotels in Puerto Morelos
Certificate of Excellence
Dahlonega, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Week 6/17-24/2014”
5 of 5 bubbles Reviewed 7 June 2014

Villas and pool/facilities/gym are 6 star.
Staff are friendly, helpful, and efficient.
Local close by town of Puerto Morelos full of good restaurants.
Snorkeling excellent. Great big trophy fishing available.

Room Tip: All rooms are excellent, just chose based on number in party.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

746 reviews from our community

Traveller rating
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    9
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    6
See reviews for
363
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9
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Wantagh, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 June 2014

I couldn't even put into words how amazing this place was. Pictures don't even do this place justice. You have to see it to believe it. My parents have been going to Cancun and have been affiliated with the Royal Resorts timeshare for 20 years. This is the latest and the greatest the Royal Resorts had to offer and like our previous stays from previous years, they never seize to amaze me. They have literally thought of EVERYTHING and do an amazing job at making sure your needs are met during your entire stay.

My family and I just got back from our recent stay at the Grand Residence. We went for majority of the month of May and they made it very hard to leave and go back home to reality. Upon our arrival, we were greeted with hot towels and a fresh drink from the bar! They literally made it feel like home from the moment you walked in. The staff is incredible! We utilized our concierge (Octavio & Claudia) every day. They were very knowledgeable of the resort and surrounding areas as well. Puerto Morelos is a little neighboring town just off the road leading from the Grand Residence (5 minute ride). It's cute and quaint, filled with great places to eat and little shops. The food is some of the best I have ever had. My boyfriend and I ate at this cute place called El Merkadito. It was a seafood place and where you sit overlooks the beach. Great atmosphere and very nice for a date night.

We had other friends and family staying at the Royal Haciendas, which is about 30 minutes away, and the staff was also very helpful in arranging transportation for them to and from their resort to the Grand Residences so we could spend time together. We also hosted 2 parties at our villa and the staff who helped us put it all together was nothing short of fabulous! We hired a bartender and someone to pass out appetizers/finger foods. They did an amazing job and everyone had a great time! We will be doing this again for sure next year. Thanks to Jorge! (who provided us with our bartender and server)

This resort has only been open since December so only half the resort is built, but from what is already in place, the scenery is absolutely gorgeous. The view is amazing from the infinity pool, to the beach bar, to the amazing rooms, to the beautiful beach itself. Just everything is gorgeous. At the moment only one restaurant is open, El Faro. The food here also is amazing. We ate here on more than one occasion and each time was better than the first. I cant wait to try the other restaurants next year once they are up and running.

The resort is a little isolated but this is where your concierge comes in handy. They did an amazing job at making sure we were happy and if there was an activity or excursion we wanted to do, they made it happen. There is something for everyone at this resort so whether its couples or families with young and old kids, this is a place for you!

I highly recommend this place. When you're here, you are literally treated like gold! We met some great people, made new friends and had a great time! 3 weeks in this paradise, was definitely not enough! Cant wait to come back next year!

Room Tip: Pent house is the way to go! Top floor!
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kristina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 17 June 2014
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you had such an amazing experience during your most recent visit to Mexican Caribbean. We always strive to provide the best satisfaction levels available and achieving this goal is rewarding for us.

We'll praise Jorge, Octavio and Claudia for leaving such a great impression in you. We're already looking forward to welcome you again during your next visit to Puerto Morelos, Cancun or Riviera Maya.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suwanee, Georgia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

We relaxed and unwound at the brand new, (Dec 2013), Grand Residences in Puerto Morelos, (South of Cancun and North of Playa del Carmen), in mid-May 2014 and enjoyed a carefree and relaxing resort experience. The facility, amenities and most importantly the staff and crew were all exceptional!! Nothing could have been improved upon as every attention to detail had already been considered and taken care of by their most attentive professionals! Particular praise to Daniella, Claudia, Miguel, Luis, Jesus, Angel, Roger and many others that were relentlessly assisting us with our luxurious enjoyment. Thank you all!! Mr. Dan.

Room Tip: there are no bad rooms!
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dano E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 5 June 2014
Dear Guest,

Thank you for taking time to post your review about our resort.

We are overwhelmed by your kind words. When we started developing the Grand Residences project we aimed to provide a relaxed and luxurious experience. We are convinced that our hosts are the most valuable asset in our company, second only to our guests. We are glad to learn you had a great experience during your most recent visit to Grand Residences.

We are looking forward to welcoming you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

As a resort, the Grand Residences are fantastic. We stayed for 7 days in April 2014 and loved it. The rooms were massive and very finely furnished (note, these are true residencies, not hotel rooms). The kitchen was equipped with the best cooking appliances, and the rooms had great balconies with fantastic views of the Caribbean. The staff was primarily great, although admittedly the restaurant was far too slow for my tastes. But there were lots of activities to do with kid activities and adult activities and of course great access to Tulum, Chichen Itza, Puerto Morelos, and Playa Del Carmen. One trade off with a resort like this is you will be spending most of your time at the resort, somewhat isolated from the rest of the world. If that's your thing then this is the place for you.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MichaelFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 3 June 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

As a frequent traveler who stays at many hotels worldwide- it's rare for me to be truly blown away by a property and when I am... I feel like I have to spread the word about my experience.

I recently had the opportunity to stay at Grand Residences Riviera Cancun and all I can say is WOW. This newest addition to the Puerto Morelos hotel scene is a true gem (a hidden one!)... From the moment you arrive at the property and are greeted with your favorite drink (they send you a questionnaire prior to checking in and make you feel at home throughout your stay with information they gather).... to the outstanding personalized service throughout the property... everything about this hotel is special.

Though it's a very new hotel with all the luxury comforts of home; the architecture and overall feel is that of an old world Mexican Hacienda. From a top notch kids club to an adults only pool (with an incredible pool bar) to a world class beach and use of complimentary toys (snorkel gear, gold clubs, volley balls, etc)... there is something for everyone.

I would be remiss if I didn't mention the spa where I had the best massage I've ever had (make sure to ask for Rosy!)

Kuddos to everyone at the property on having such an incredible product and for going above and beyond to create such a memorable experience. I would recommend this hotel to couples, families or to anyone seeking a superb wedding location!

Kimberly Richmond
Runaway Bride Destination Weddings
Founder & President

Room Tip: As for a Beach Front Master Suite!
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank klr32874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 3 June 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

My family and I (four adults and three kids -- aged 6,6, and 1) stayed for a week back in April. I've been meaning to write a review but the time slipped away. We started in an oceanview 2 bedroom and then switched to an oceanfront 2 bedroom. I must say, while the service, food, and grounds were impeccable throughout the stay, the trip transformed itself when we switched to the oceanfront room. Certainly more money, the room (along with it's private pool and direct beach access) allowed for a level of relaxation that we wouldn't have otherwise experienced and was therefore very much worth it! Other than a few kinks already mentioned (the pool tile getting very hot and/or slippery when wet), it was an incredible experience. The staff is working hard (and with success) to keep the grounds and rooms immaculate. The food was shockingly delicious, the beach was pristine, and the scale of the resort (at least in its current unfinished and undiscovered state) is sublime -- large enough to accommodate ones needs with full service but not so overwhelming that one feels like finding a private piece of paradise with a little seclusion is an obstacle. I echo other reviews on this site in (not-so-secretly) hoping no one reads them so that we can come back at another time to a still-unspoiled experience!

Room Tip: Definitely worth the oceanfront room!
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Robbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 3 June 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. The subjects you point out in your review have been already addressed properly so we know that during your next visit you'll find out we have solved them and enjoy your stay even more.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Beautiful new resort near Puerto Morelos, Riviera Maya. Wonderful staff, great food at the restaurant and room service. Beautiful suites. We had a master suite on the 4th floor of the building closest to the ocean. Great views. We are a family of five and fit very, very comfortably. There are murphy beds in the suite that are perfect for children. The staff was helpful without being overbearing. Highly recommend. Great location for dinners in Puerto Morelos. We rented a car and spent a day in XCaret and then had dinner in Playa Del Carmen. Puerto Morelos is a much nicer town - better food, better value for the dollar - than Playa Del Carmen.

Room Tip: Try and get a room closest to the beach for the view.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Magz1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator. at Grand Residences Riviera Cancun, responded to this review, 3 June 2014
Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Residences Riviera Cancun

Property: Grand Residences Riviera Cancun
Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
#1 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Residences Riviera Cancun 5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico

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