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“AMAZING!!!!” 5 of 5 bubbles
Review of Grand Residences Riviera Cancun

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Grand Residences Riviera Cancun
Ranked #1 of 26 Hotels in Puerto Morelos
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“AMAZING!!!!”
5 of 5 bubbles Reviewed 13 August 2014

From the moment we called to make the reservation the staff at the Royal resort call centre Mexico, was great! Thanks Ana for finding space for our family in a master suite.
At the resort Mario at the reception went always that extra mile to serve us, he was always very helpful and had an smile for us every single day! Thanks for everything.
Being there it was the best experience in our life. The arriving drinks, coffee and cold towels made us felt home.
No doubt their service is 5 stars, great food, amazing service, the suite was excellent, clean, spacious, we loved the bathroom, the jacuzzi, the ocean view, the kitchen appliances are top of the line, everything was beyond expectations.
Our concierge Denisse took a very good care of everything, thanks for the birthday cake to our daughters, it was a very good surprise and it was delicious!
The pools are superb! It never felt crowded. Thanks to Jesus and Luis for always setting our chairs at the pool and Ignacio for always bringing our food and drinks. They were always happy to assist us.
The kids activity centre is excellent! Our daughters were always very happy at the end of the day, Angie and Yuni kept them very busy. Thanks to all the kids activity centre staff for organizing the birthday party for our daughters, they keep talking about it. They loved the piñata, candies, activities, the bunny and the cake. Thanks to Mauricio and all his staff the party was a blast.
We never felt bored, they have cooking, cocktail lessons, tennis, yoga, soccer etc. Thanks to Octavio for organizing our amazing trip in the magnificent Catamaran cruise. All of us were thrilled!
We used the spa services and it was a very good experience, the staff was always very attentive and respectful. Thanks to the staff at the spa for making an unique experience for our daughters.
We loved the fresh fruit and the welcoming Tequila left in our suite.
The restaurant is excellent! Great food, great staff.
In the little market store they were always great! The store has everything you need.
What we loved the most was the care, devotion and attention from all the staff to our family. They always had an smile in their faces. They always went and extra mile to help us. Thanks to Alejandro and Javier always were checking if everything was ok.
At the lobby bar always ask for Javier he is the best, his drinks are the most creative ones. Thanks for all your attentions and making us feel at home.
We are looking forward to come next year. We miss you!!

Room Tip: Master suite is great!
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Maricela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, 27 August 2014
Dear Maricela L,

Thank you for taking time to post your review about our resort.

Since its very conception, Grand Residences Riviera Cancun main goal is to provide the highest satisfaction levels to a very special set of customers. We aim to keep this satisfaction at all moments: since the booking of your vacation to the moment when we sadly have to say "see you soon".

We will personally praise Ana, Mauricio, Octavio, Denisse, Alejandro, Javier, Jesus and Luis for leaving such a nice impression in you. We are aware that our hosts are the most valuable asset to our company since they stay in direct contact with our guests and visitors providing the 5 star service you come to expect from Grand Residences.

We are eagerly looking forward to welcoming you during your next visit to Mexican Caribbean.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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747 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Clearwater, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Our children own a timeshare here and invited us to stay with them. I have been in the travel industry for over 30 years and rank this as a 5 star plus property. All the rooms have an oceanview and the first floor villas have a hot tub and a plunge pool. The staff cannot do enough for you. Love, love this property.

Room Tip: The ground floor gives you access to a private plunge pool.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jaeger47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

My wife, Jina and I stayed here from 7/9-716 along with 45 of our friends and family because we got married near by at Grand Coral Beach Club. This was our second time here, the first time was for a site visit because the hotel is new so we wanted to make sure this would be a good place for our friends and family to stay. All I can say is that this hotel has set a new standard for me on how hotels should operate. The hotel is immaculate, the food is some of the best hotel food I have eaten. Eventhough they have one restaurant currently they have theme nights which offer something different everyday. Service is top notch and everyone is very friendly. The pools are beautiful and the beach is beautiful.
We had our rehearsal/welcome party on the beach the night before the wedding and it was almost as beautiful as our wedding itself! We did a taco and margarita night and the food was delicious and the setting was so lovely on the beach. Everything and everyone exceeded our expectations and all our guests all said that this was the best hotel they have ever been to. We will definitely be back for our anniversary! Best hotel in the Riviera Maya. Greetings from Jina and Danny!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Daniel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2014

We bought into this development and are not the least bit regretful. The Royal Resorts always follow through with their word. We have been with them for 8 years and have been very satisfied with everything and if it's not right, they will mend the problem. This lovely top floor unit has a private pool, barbeque (that gets cleaned every time for you)and an amazing beach view and a bird's eye view of the restaurant, pools, bars, and shaded areas for lounging. It was very relaxing, service was the top quality which we enjoy friendly and helpful staff, concierges were getting all the guests together which was very impressive, champagne and hors d'oeuvres, All appliances are top of the line, a pleasure to have so much room for entertainment and privacy of our own decks .Can't wait to go next year,it's a dream come true! Reward yourself!!You are worth it!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Monika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review, 12 August 2014
Dear Guest,

Thank you for taking time to post about our resort.

Grand Residences has been built with luxury in mind. Providing the highest satisfaction levels to our customers is our main goal and its rewarding to learn we achieved this goal with you.

We are looking forward to welcoming you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

We stayed a week at the Grand Residences and were entirely impressed. From the drinks upon arrival to the handling of an awkward issue, the staff of Grand Residences was exemplary. Upon arrival we were told that the suite we reserved and paid for on the ocean front, was not available. While uncomfortable for a moment or two, it was obvious that great care was taken to provide us sufficient options. We were traveling with another family and GR considered the impact on us and our friends. Ideally, we would have preferred to take care of the error before arriving in Mexico but we are experienced travelers and stuff happens. GR went to great lengths to ensure our satisfaction despite their error. Every member of the staff was exceptional and fully committed to "service". Annie and Luis Saul in the fitness center set the bar high and every other team met the challenge. Housekeeping is truly unbelievable at GR---they should teach other luxury resorts how to care for guests! We would encourage GR to do more live music! It was so beautiful to eat outside off the pool deck while listening to amazing live music. We had a great experience and would highly recommend GR for business, pleasure, with and without kids.

Room Tip: The master suite with the plunge pool is the ticket (accommodates 5 easily). We weren't sure ho...
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BA E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

My experience at Grand Residences set a new standard for me for luxury hotels. The architecture is incredible that evoques an elegant hacienda. The rooms, villas, are 1800sqf!!! for the set of master and junior suite, and those are just the 2-room villas, they have a 3 and a 4 bedroom. The service is incredible. When you ask for room service they come and set the table for you completely and come to take the dishes immediately after you are done.

And the food. Oh my God, the food. Even their hot-dogs are gourmet and incredible. Have the french toast. Trust me. Have it, then come thank me for telling you about it.

I've stayed in world class hotels but this is a different category. It is closer to a luxury home than a luxury hotel.

M. Cano

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

We spent 5 days at Grand Residences. From the moment we arrived at the airport, the incredible service provided began. We were picked up and taken to the resort, where drinks awaited us. The property is breathtaking!! We stayed at one of the Master Suites and it was perfect for our family of 5. The suite was lovely beyond our expectations. The service provided by the staff was like no other. We enjoyed many of the activities offered, from tennis clinics with a very professional pro; beach volleyball, table tennis, so on. Annie, Carlos and Luis are really great, and so much fun!! The Kids Activity Center is excellent and run by two of the loveliest ladies, Angie and Yuny. There are many activities to choose!! Table tennis, air hockey, foosball, they made masks, bracelets, pinatas. Also, my girls got to paint ceramics that turned out amazing. We also had the pleasure of meeting Guillermo, the concierge. He was extremely helpful in organizing activities outside the resort. He booked a private tour for us to Chichen Itza and snorkeling. I really can keep going on forever on how fantastic the resort and staff are. We highly recommend this resort for families. We hope to be back next year.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank matatca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Residences Riviera Cancun

Property: Grand Residences Riviera Cancun
Address: Boulevard El Cid | Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Residences Riviera Cancun 5*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more   less 
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico

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