From the moment we called to make the reservation the staff at the Royal resort call centre Mexico, was great! Thanks Ana for finding space for our family in a master suite.
At the resort Mario at the reception went always that extra mile to serve us, he was always very helpful and had an smile for us every single day! Thanks for everything.
Being there it was the best experience in our life. The arriving drinks, coffee and cold towels made us felt home.
No doubt their service is 5 stars, great food, amazing service, the suite was excellent, clean, spacious, we loved the bathroom, the jacuzzi, the ocean view, the kitchen appliances are top of the line, everything was beyond expectations.
Our concierge Denisse took a very good care of everything, thanks for the birthday cake to our daughters, it was a very good surprise and it was delicious!
The pools are superb! It never felt crowded. Thanks to Jesus and Luis for always setting our chairs at the pool and Ignacio for always bringing our food and drinks. They were always happy to assist us.
The kids activity centre is excellent! Our daughters were always very happy at the end of the day, Angie and Yuni kept them very busy. Thanks to all the kids activity centre staff for organizing the birthday party for our daughters, they keep talking about it. They loved the piñata, candies, activities, the bunny and the cake. Thanks to Mauricio and all his staff the party was a blast.
We never felt bored, they have cooking, cocktail lessons, tennis, yoga, soccer etc. Thanks to Octavio for organizing our amazing trip in the magnificent Catamaran cruise. All of us were thrilled!
We used the spa services and it was a very good experience, the staff was always very attentive and respectful. Thanks to the staff at the spa for making an unique experience for our daughters.
We loved the fresh fruit and the welcoming Tequila left in our suite.
The restaurant is excellent! Great food, great staff.
In the little market store they were always great! The store has everything you need.
What we loved the most was the care, devotion and attention from all the staff to our family. They always had an smile in their faces. They always went and extra mile to help us. Thanks to Alejandro and Javier always were checking if everything was ok.
At the lobby bar always ask for Javier he is the best, his drinks are the most creative ones. Thanks for all your attentions and making us feel at home.
We are looking forward to come next year. We miss you!!
- Official Description (provided by the hotel):
- Welcome to a new standard in luxury and beachfront living. Grand Residences is a family-oriented resort on a spectacular beach in the quaint village of Puerto Morelos in the Mexican Caribbean. It has a lovely natural setting, 103 beautifully appointed Junior Suites and Master Suites offering every creature comfort and five-star resort amenities. Some of the two and three-bedroom suites also have access to a private pool, garden or roof terrace with a larger pool. The four-bedroom penthouse suite has a private roof garden and terrace with a pool, whirlpool tub, grill and bar. •Grand Residences is affiliated with The Leading Hotels of the World(R) •Spacious and luxurious Suites and Residences with every creature comfort •World-class activities and amenities •Beautiful beachfront setting •Elegant design inspired by Mexico's great historic haciendas •Gateway to the Riviera Maya, nearby Puerto Morelos is a tranquil fishing village famous for its beaches, coral reef and jungle cenotes (sinkholes). ... more less
- Reservation Options:
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- Also Known As:
- Grand Residences Riviera Cancun Riviera Maya, Mexico