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Hotel Marina El Cid Spa & Beach Resort
Ranked #14 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 December 2013

Just spent another amazing week at El CID in Puerto Morelos. The staff made the trip very special with their friendly manner and their ability to anticipate our needs. Wonderful food and beautiful accommodations.

  • Stayed: November 2013, travelled with friends
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2  Thank Joan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 14 December 2013

Dear friends:
On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I would like to thank you for your great review and for another stay with us.
We are so glad that you and your friends spent a nice holiday with us once again.
We are so proud of our hotel and very proud also to count with guests like you, that recommend our resort and visit us as often as possible, thank you so much for that:)
It will be a pleasure for me to share your lovely comments with our team and to have you back with us in a near future.
Thank you again for your frequent visits and for enjoying El Cid so much:)
Best regards amigos, esta es su casa!!

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3,752 - 3,758 of 6,672 reviews

Reviewed 12 December 2013

A celebration of birthdays with 4 sisters and an adopted 5th sister. The timeshare was beautifully located with a panoramic view of the bay. Spacious, comfortable with all of theamenities including a hot tub on deck. The food was 5 star and the service excellent. The staff could not do enough to cater to our needs whether it was champagne delivered to the door or special attention at the spa. Especially attentive in the dining room were Albara, Carlos, Consalo, Raymondo, Gerardo, Viktor, Jose and Gustavo. In the lobby bar Celi kept a permanent smile on her face and the service was excellent. The beach boysMichel, Agosto and Raoul were friendly and eager to teach kayakiing, winsufring or just take you out for a ride on the catamaran..A particularly rough day on the ocean resulted in an upset and Michel and Agosto were there in minutes ensuring my safety. Overall the expereince was fantastic and one I would like to repeat soon...Muchas gracias para todos.!!!

Room Tip: We were in room 355 with an excellent view of th ebay and out the back hallway you could overlook th...
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  • Stayed: November 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank elizabeth f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 13 December 2013

Dear friends:
On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your amazing review and for your preference.
We are so glad that your family had a nice holiday with us and enjoyed our services and facilities.
Thank you also for taking the time to post your experience on this site and for your compliments to Alvaro, Raymundo, Michel and many more, I already share your nice comments with them:)
We hope to serve your family in another opportunity and thank you again for choosing our resort and for your wonderful review, amigas.
Muchas gracias and see you soon!!

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Reviewed 11 December 2013

A friend and I were able to visit Marina El Cid. We truly had the best time. It is a beautiful place! (Of course I am from Chicago and do not have the warm weather, ocean, beach or palm trees to look at.) The resort has great restaurants, an awesome pool with cliff diving, a slide and daily activities. Water polo was a lot of fun! The bars were really fun too! Try a Mono Sucio---mmmmm! Miss those! The beach is beautiful with a tiki bar, hammocks, kayaks and a resort catamaran which is so fun! Thanks for taking us out so many times! :) We had a single bedroom and it was great! Great view, always clean, stocked fridge. What else can you ask for? The staff was amazing! Everyone was so fun and I don't think I have had a better time anywhere else. I can't wait to return!!

Room Tip: We had room 1231 and I would request it again.
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  • Stayed: November 2013, travelled with friends
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Thank Kerri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 12 December 2013

Dear friends:
On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your amazing review and for your stay with us.
It was so nice to read that you and your friend had a terrific vacation with us and enjoyed our services and facilities:)
Thank you also for recognizing our team and for taking the time to share your experience on tripadvisor.
We sincerely hope to have another opportunity to serve you again in a near future and thank you again for your stay with us and for your great comments.
Best wishes amigos, hasta la vista, muchas gracias!!

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Reviewed 10 December 2013

We stayed at the Marina El cid from november the 11th to the 18th and had a great time...We where there for a Wedding a group of 34 and we all enjoyed it...Only thing missing is a Disco for the late nights but the Lobby bar is open until 1 am so we where ok with that...For the food it was Very good you can always find something to eat with a good variety...Our room was located in block 17 and we had a water view which was awesome room 1734(which we up grated on site)What we where worried about is the timeshare reps but they never even talked to us so it was great.....The Beach is nice but not the nicest we saw a lot of rocks in the water so water shoes is a good idea but you can walk on your right on the beach past the Marina and the beach was great there(about 20 minutes)...The Pool is one of the nicest we seen with the jumping cliffs and water slide great for the kids....Alberto the waiter on the beach is awesome we never needed to walk at the bar he was always there when we needed him,don't forget to give him a few pesos he deserves it.....I would recommend this place to Family's

  • Stayed: November 2013, travelled with family
    • Value
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Thank c_lurette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 10 December 2013

Dear friends:
On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your fantastic review and for your preference.
It was so nice to read that all your family and friends had an amazing holiday with us and enjoyed our facilities and the friendly service of Alberto and some others.
I will gladly share your amazing review with all our staff:)
It will be a privilege to serve you again in another opportunity with all your family and friends and thank you again for your preference but mainly for recognizing our staff, amigos.
Esta es su casa, warm regards and we hope to see you soon!!

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Reviewed 9 December 2013

My husband and I went to the Marina El Cid f rom Nov. 23 -30th with much hesitation. After reading numerous reviews, I was ready to change our reservation. I'm so glad that I didn't! We had a fantastic time (despite being worried that the way to the resort is less than grand). I was really very worried about all the comments online about the time share issue. We did NOT have any trouble. They do approach you when you check in, but we politely declined and were never bothered again. They are in the front lobby, so don't worry about being approached elsewhere. We did not upgrade to the privileged section and feel this did not hinder our experience whatsoever.

We've travelled to numerous 4 and 5 star resorts in the Mayan Riviera and found this resort to be one of our favorites (for the following reasons).....

Service: Fantastic! We flew in from Winnipeg, Canada and arrived later in the morning. We were sure that we wouldn't get a room right away, but after a smooth check-in, we were given a room well before the normal 3:00 check-in time. We got a ride to our room (even though the resort is small enough that you could have managed on your own). We were in the 16 block on the 4th floor. The room was excellent with a fantastic view. Above average service in the numerous bars (I've been to numerous 5* all inclusive resorts that don't have as many bars as this one!!!!). Vicente was excellent and super fun. He remembered what we wanted and had it ready whenever we approached (we did tip, but those who didn't got the same level of service). No watered down liquor here! Loads of 'top shelf' bottles. There was beach service as well! Service in restaurants/buffets was fantastic. Always clearing your table of dirty dishes. Maid service was great also. Once we needed some extra towels and within minutes, they were at our door. The concierges staff was absolutely top notch. I've never found this service helpful at other resorts, but the staff were fantastic here! Always willing to answer questions and help out with whatever was needed (including reserving space at restaurants on resort).

Pools: Heated!!! Large and reasonably clean. Lots of fun for adults and kids alike. There is an adults only 'jacuzzi' style pool in the adults only section a bit further down in the resort (a great feature that we didn't discover until almost the last day of our trip!)

Food: Fantastic! Lots of selection despite the size of the buffet. There are 2 breakfast and lunch buffets but only the one dinner buffet (along with the a-la-carte restaurants). Great fresh crepes and lots of fruit. All restaurants were air conditioned!!

Beach: The sand was like powder and very clean. The clarity of the water depended on which way the wind was blowing. Water shoes would have been helpful if you want to go in more than chest deep.

Overall impressions: Fantastic. Nice sized resort (we like the smaller places) and well maintained (other than needing a bit more light on the pathways in the evenings). We are trying to come back with our children in a few months.

Other "bonus" items: This resort is only about 20 minutes from the airport, so no extra time spent on the bus. Emailing the resort ahead of time resulted in a quick response. There is a great book exchange in the 'Privileged' section.

My final words would be to remember to tip (although not expected by staff ). The staff work very hard and tipping them a few dollars will mean a lot to them. They were always appreciative of the tips and I really appreciated what they did to make my vacation that much more enjoyable.

Go and enjoy!

Room Tip: block 16 was great. The bed are very hard, so be warned (ask for extra mattress pad)
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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5  Thank Lizsmith789223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 10 December 2013

Dear couple:
On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your amazing review and for selecting our resort.
We are so glad that you and your husband had a nice holiday with us and that you enjoyed the attention from our hotel staff.
Thank you also for sharing your review on tripadvisor and for recommending El Cid, amigos.
It will be a pleasure to serve you and your husband again in another occasion and thank you again for your awesome review and for the selection of our resort.
Best regards and best wishes!!

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Reviewed 8 December 2013

While there are some negative points about El Cid, the best is the staff! They are all very friendly and happy to help. I think the staff is what makes the hotel such a great place. Yes, they try to push you into attending a time share presentation, just tell them that you don't do it. Food is not the greatest, but who would eat beef if you are on the ocean? Stay with seafood, it's very good and fresh. The rooms are very clean, they even pull out the fridge to clean behind it! The shows are ok, at least something to break up the evening. The fire show is actually very good. If have been there 3 times and will go again.

Stayed: November 2013, travelled as a couple
3  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 December 2013

Dear couple:
On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I would like to thank you for your kind review and for your preference.
It was a pleasure to read that you spent a nice and relaxed holiday with us.
Thank you also for sharing your experience on this site and for recommending our resort:)
It will be a pleasure to serve you and your wife again in a near future and thank you again for your kind review and for your preference
Muchas gracias and see you soon amigos!!

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Reviewed 8 December 2013

Recently returned from our 5th trip to El Cid in Puerto Morelos. What can I say, we love the place. We are time share owners and this does not mean that we get a completely flawless trip each time we go - we've had our hiccups. This time, however, was a really great experience. When we booked in August we could only secure a one bedroom suite for the first 4 nights (three of us traveling) and then we would have to move to a studio for the next 6 nights, but when we checked in we were given a one bedroom suite for our entire stay. Bonus as moving rooms mid stay is not pleasant!
I've read the good review as well as the bad and here is the bottom line on El Cid. It's a great family friendly resort. Is the food the quality of a 5 star, not always, but it is plentiful and for the most part good. If you can't find something to eat there, it's your problem. It's not a 5 star luxury resort, but it is very comfortable and well appointed. We travel with our daughter, who is now eleven, and she feels at home as soon as we step into the lobby. They have a great kids club that she has enjoyed over the past 5 years. Very little turnover of staff so a lot of them know us and make us feel welcome. Our butler, Gabriel, is exceptional!! One of the things we love most about El Cid is the location as we really enjoy going into the little town of Puerto Morelos. We've discovered some great places to eat and we love that there is no Starbucks (or any other American chain restaurants/stores). If that's what you are looking for, consider staying in Play Del Carmen or Cancun instead.
As I've already mentioned we are time share owners and we do not regret our decision to buy in at all.
We hope you enjoy El Cid as much as we do!

Room Tip: One bedroom suite is perfect for a family of 3 or 4. Separate bedroom with bathroom.
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  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this reviewResponded 9 December 2013

Dear family:
On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort wish to thank you for your amazing review and for your fifth stay with us.
We are so glad that you and your family had a perfect vacation in our resort again.
Thank you also for your kudos to Gabriel and some others for their nice work, I will gladly share your review with them:)
It will be a pleasure to serve you for sixth occasion real soon and thank you so much for your review and for being already part of El Cid Family.
Best wishes familia, esta es su casa!!

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Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Puerto Morelos
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
Price Range: £122 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Official Description (provided by the hotel):
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 
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Also Known As:
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico

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