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“Cheap, but not fully a/c, swarmed with locals on weekends, weedy beach”

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Hotel Arrecifes Suites
Ranked #16 of 25 Hotels in Puerto Morelos
Lexington, Kentucky
Level 6 Contributor
292 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Cheap, but not fully a/c, swarmed with locals on weekends, weedy beach”
Reviewed 17 August 2009

We stayed here for our anniversary and were looking for somewhere secluded and inexpensive. Beforehand, the hotel was helpful answering questions about directions and accommodations in English. Once in Puerto Morelos, we realized the directions were completely wrong and no one working at the hotel spoke fluent English the entire time. We had to rely on our little Spanish. The room was not fully air conditioned, only the bedroom had a/c, so about 1/3 of the suite had a/c. That meant the living room, bathroom, and kitchen were very hot and you had to leave the doors open to get any air flow. It had a beautiful view and was inexpensive; however, on the weekends and holidays locals swarm the beaches and are there in large groups crowding the beach. Many locals vacation here. The family beside us in a one bedroom suite consisted of 11 family members all staying in the room who were loud and could look into our suite while on their balcony and the stairs - not very private. The lack of a pool and lounge chairs were also huge negatives. There were lounge chairs, but they were snagged early in the morning with towels from other people staying there, even though they were not used by the family most of the time. Next time, I will spend the money to stay at an all-inclusive. There are a few inexpensive restaurants, but most are nearly U.S. prices and it would have been more relaxing to be at an AI with a fully air-conditioned room, pool, and drinks and food closer and included. For the price, I think we would've even saved money getting an all-inclusive. The staff was nice and tried to be helpful, but the limited English really was a minus.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RWAJ08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yellow_seahorse, owner at Hotel Arrecifes Suites, responded to this review, 19 February 2010
Thanks for your comments, because it gives us the opportunity to identify our areas of opportunity and keep improving.
We are now specifying in our room´s description that a suite has air conditioning in the bedroom and a fan in the living room, and we recently acquired more beach lounge chairs for our guests.
On the other hand, the maximum capacity of a suite is 5 people, and perhaps when you saw more people could be friends from another room who were meeting there.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
Cambridge, NY
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 June 2009

I stayed at Arrecifes in November and again at the end of a longer stay in March. It's a 2 story apartment hotel located a few blocks north of the zocalo (town square) along a white sand beach. It's quiet and very clean. There are about a dozen units that face the water with a covered patio and a couple more on the street side that are studios. The larger units face out on a lovely lawn ( a rarity in these parts) edged with tropical plantings. All are well-equiped with cooking utensils, a 20 litre bottle of purified water, refrigerator and cook top range. The units are well described in other reviews and I will agree rather than repeat it all. The beach is fine white sand with the reef in sight. Each morning early risers are treated to a magnificent sunrise on balcony and in the living room. There's a nice walk left (north). Within a hundred yards is a stretch of mangroves with interesting birdlife. The town is half a kilometer to the south past a series of private homes and small hotels. Between a 5 and 10 minute walk, beach or street; half that by bike.
The desk was open ~9-9 in November before the high season started and someone was there around the clock during March. It's an understatement to say they were helpful. They provided unusual care, included computer and cell phone help, keys-locked-in-car rescue and a ride across town with all my belongings.
Walking south, toward town, is some of the best snorkeling with a dozen or so coral heads and a variety of fish, rays and turtles. The best part: it's all reachable with a swim from shore by anyone who is an average to good swimmer. Partner up with one of the daily swimmers along the beach to learn the best spots.
This hotel is an outstanding value. A large fully-equipped apartment on the beach for under a hundred usd/ night. For me it has the perfect mix of access to town and amenities and the right amount of quietude in a natural setting.
If you're looking for night life, wild times and raucous fun, stay on the bus; Arrecifes isn't for you, nor for that matter is Puerto Morelos likely to be your cup of tea. Head to Cancun or Playa. On the other hand, if you're looking for some sun, solitude, or a place to write the great American novel, give this economical small hotel a try. You will not be disappointed.

  • Stayed March 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MPCamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 April 2009

We stayed in April 2009 and rented a studio. With $75 a night (incl tax), here is what you get:
- A large double room with king size bed (as well as a safe), tv and AC
- Bathroom with shower
- Fully equipped kitchen with large fridge/freezer, microwave, cutlery etc
- Huge living area with sofa bed that could have easily accommodated 2 more people
- Large balcony (2nd floor) with unobstructed ocean views. You will definitely enjoy taking your breakfast there or having a quite drink at dusk/evening.

The rooms were very clean and well looked after. Overall this studio must have been easily 60-70 square meters. On our first day we thought that we had no hot water too, but the staff simply explained that sometimes you have to let it run for a bit longer than usual, to get the hot water. So we left it running for 3-4 mins and it worked. After that we didn't really need to let it run for longer than a few seconds. The only "problems" I can think of were that: a) the water pressure was a bit low and, b) the A/C was a bit noisy. These were both rather insignificant problems though.

The hotel is right in front of the beach. What we liked even more was that many of the tourists were locals with their families and, hence, the hotel has a nice atmosphere. The staff are very friendly, although some of them might not speak English (I guess there will always be someone English-speaking around to help anyway).

The main square is not more than a 10-min walk away, so very easily accessible. If you don't want to walk you can take a taxi for a dollar or so.

Overall, this hotel was great and excellent value for money, and we'd definitely stay there again if we were going back.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheUniverseTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2009

My husband and I were looking for a clean, good value, quiet beach-front hotel and this fit the bill. The beach in front of the hotel was peaceful without many people, unlike the masses that form in front of Hotel Ojo de Agua. We went snorkeling every day right in front of our hotel (however for the most interesting snorkeling you'll have to pay for someone to take you out to the parks further out). The hotel had no restaurant (at the time), but the main square was only five blocks away with plenty of options from breakfast through dinner, and we used the restaurant at Hotel Ojo de Agua which was just 2 blocks away along the beach for beach afternoon drinks/snacks; also our room had a kitchen. Our room had a large balcony which was lovely, the beds were new and King size, we had a safe in the room, and the entire space was bright and clean (I was surprised how large, it could have easily fit four people). The bathroom seemed a little on the older side but nonetheless clean--we never had hot water, but it didn't bother us given the hot temperature outside. The staff was extremely nice and accommodating, especially Laila. The clientele mix was about 60% families, 40% married couples (not any college kids)--despite the number of children I saw, we had a very peaceful time (well insulated rooms and given the ocean wind I didn't hear them from our balcony). It's not a luxury resort with pool and spa, but a very good deal and everything we wanted for $100/night.

  • Stayed April 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank curleq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granby
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 January 2009

We stayed the month of November at the Arrecifes in Puerto Morelos. The staff and facility at Arrecifes are top notch. We have two young children and the suite was plenty big enough for us. The beach at the hotel was quiet and safe. Perfect for young ones as the ocean is shallow and the waves fairly gentle as it is protected by the reef.

The suite was clean and well equipped. The price was one of the best for a beachfront stay that there is in Puerto Morelos.

Jessica and her staff were friendly and helpful and I would not hesitate to recommend this property to anyone looking to have a quiet beachfront Caribbean vacation.

Robert, Lisa and babes

  • Liked — The view of the Caribbean
  • Disliked — The internet access
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank RobertoGranby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arrecifes Suites

Property: Hotel Arrecifes Suites
Address: Supmza 2 Mza 14 Heriberto Frias Lote -7, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
#2 Best Value Hotel in Puerto Morelos
#15 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Arrecifes Suites 3*
Number of rooms: 14
Official Description (provided by the hotel):
Hotel Suites Arrecifes, 14 beach front suites with king size or dbl. beds, large living area, kitchenette equipped, garden, and beautiful beach! 3 star complex 5 blocks from main square of Puerto Morelos. ... more   less 
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Also Known As:
Hotel Arrecifes Puerto Morelos
Hotel Arrecifes Suites Riviera Maya, Mexico

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