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“Really neat place”
Review of Ventana Big Sur

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Ventana Big Sur
Ranked #3 of 8 Hotels in Big Sur
Certificate of Excellence
Knoxville, Tennessee
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Really neat place”
Reviewed 17 May 2012

Although expensive, the people are great, the rooms are great and it is really neat.

Stayed May 2012, travelled as a couple
Helpful?
Thank knox28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (263)
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Geneva
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 May 2012

Remembering a pleasant stay 10+ years ago I suggested to 4 of my friends we pitch in to offer our newlywed friends a week end at the Ventana. How hard could that be, they have a gift certificate web application... Little did I know.

All 5 of us are european and have european credit cards. To start off the gift certificate web application is a disgrace and is completely dysfunctional (crashes, sends you email with all your info in clear...) so we contacted them over the phone.

Since the bank was suspicious, were then asked to send in on top of the form we filled in on the web, by fax or email (each and every one of us) a copy of our ID, front and back of credit card and a signed authorization... It was all very complicated as we were in SF for the wedding and did not have the right tools but nevertheless we all got our stuff together and proceed to jump through these unheard of loops (countless calls, emails, ...).

In passing, we were asked to email information that definitely should not be emailed for security reasons (email communication is not encrypted) but complied with the requirements in order to expedite things.

After 2 weeks of not hearing anything I called them to get an update and their paymaster flatly announced the charges "could" be fraudulent (just because we were european) so the bank advised them to refuse the charges. Do you think they would have the curtesy to notify us ?

When you consider a hotel stay as a gift certificate is paid for often months BEFORE the product is actually used, this type of concern seems strangely paranoid.

Being treated like a criminal with absolutely no respect or curtesy is not what I expect from a 500$/night+ hotel.

Avoid this place, it is run by robots.

  • Stayed April 2012, travelled as a couple
    • Value
    • Service
Helpful?
22 Thank Philippe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waimea, Hawaii
Level 6 Contributor
106 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 4 May 2012

We traveled to Big Sur for a getaway romance. The Ventana provides a great escape with all of the creature comforts you could want in the middle of Big Sur. The whole property has a rustic feel with beautiful gardens at every turn and hiking paths. The rooms are well appointed and have big bath tubs for two, a free standing shower- a really large double vanity. There is also a TV and we had a huge deck with hammock and oceanview. The staff were very friendly and well trained, the food was very very good. They also have a work out room and pool. The rooms are large but cozy.

The only downsides were - no room service for breakfast and breakfast did not open until 7 am and the AC/heater the room is really really loud and noisy. Also, noise is a factor here, the building we stayed in had three floors and you can really hear people above you and outside, since it's all wooden decking. So if you are a light sleeper, ask for a top floor room. Also, there are no pay movies. Also, the mattress here was super hard for some reason.

Room Tip: Also, noise is a factor here, the building we stayed in had three floors and you can really hear peo...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pkmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 May 2012

We recently stayed at The Ventana for a long weekend. Almost everything was wonderful. If only a few changes could be made, I truly think this place could be perfection.

First, although our room was plenty spacious, it was located on the lower level and therefore very dark. It would have been nice to have more natural light. If this isn't possible, then it would be nice to be able to open some windows because the room did get stuffy and air would've been so much better than the old air conditioning box unit.

Second, the shower was very old. It had a particular mildew smell. If this could be fixed -- I'm not a plumber so I don't know how -- it would have been a great bathroom.

Third, the restaurant needs a bit of tweaking in its policy. The food is outstanding. And the breakfast and lunch menus were diverse, reasonably priced, and the food was truly delicious. But the dinner policy and menu were terrible. So bad, in fact, that this could be the reason I don't return. The problem is that every entree costs the same - $38. So a simple pasta is equal to a filet. And every salad and starter is the same price, too. So a green salad costs as much as scallops. I felt this was either lazy or stupid planning and frankly I resented it as a customer. It's too bad because the food is great. But, again, $38 for pasta with tomato sauce because it's an entree is absurd.

If they could fix these things, I'd give this place my highest recommendation. If not, look for another place. Perhaps Post-Ranch...

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morristown, New Jersey
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 April 2012

got room #7....what a disaster! We asked for a quiet room and when we saw it and mentioned it overlooked the front door and the breakfast area was right underneath and would it be quiet....she said "oh yes". She lied and it could not have been farther from the truth. The kitchen staff started banging around at 6 and the gardners started carrying on a spanish coversation outside our window at 6:30. Ridiculous. When we checked in they said we could get a free upgrade to a room with a fireplace and it was an ADA room with no bath....again ridiculous. the place is running about 50% full, why would they put anybody in this room. We booked through American Express Centurion so I am amazed that it is this bad.

Room Tip: don't get above the main lobby. Stay across the street at the Post.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank golfer6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco Bay Area
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2012

I have been a guest at Ventana since the '70"s and this beautiful resort maintains it's serenity and beauty! The staff is immaculate and the spa is lovely- the gardens-majical- the accomidations-heavenly and the restaurant is fabulous(new chef)
I can't wait to go back!

Room Tip: all rooms are good :))))
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank plumeriabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 April 2012 via mobile

We came back here for our anniversary and loved it again. The resort was perfect and the staff was once more terrific. We had a bottle of champagne waiting for us in the room and the views everywhere are stunning. We liberally use the provided shuttle service to drive around the area and were able to explore the entire area without having to worry about drinking a few beers and having to drive back. Top notch place. We'll be back.

Stayed March 2012
Helpful?
Thank Blongwell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ventana Big Sur

Property: Ventana Big Sur
Address: 48123 Highway One, Big Sur, CA 93920-9538 (Formerly Ventana Inn & Spa)
Phone Number:
Region: United States > California > Big Sur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Big Sur
#2 Top resorts Hotel in Big Sur
#3 Family Hotel in Big Sur
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Ventana Big Sur 4.5*
Number of rooms: 59
Official Description (provided by the hotel):
Even when you're inside, you'll always be connected to the outdoors at Ventana Big Sur – our luxurious, rustic and inviting guestrooms are tucked among the meadows and redwoods. Ventana's 59 rooms and suites are arranged around our 160-acre property in secluded groupings, offering the utmost in privacy and serenity. Constructed of sun-bleached cedar, the buildings blend harmoniously into the natural surroundings, with interiors featuring rich leathers and woods that provide a soothing, sophisticated retreat. ... more   less 
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Also Known As:
Ventana Inn And Spa
Ventana Hotel Big Sur
Ventana Resort Big Sur
Ventana Inn Big Sur

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