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“Loved the serenity”
Review of Big Sur Lodge

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Big Sur Lodge
Reviewed 12 July 2006

My family and I stay at the Big Sur Lodge every year. We missed last year. We love the accommodations, the hiking trails and the overall beauty of this breathtaking place.
No tv - no phone - no problem! We've never been treated badly and have always rec'd wonderful service no matter what we do.. restaurant, store, etc. I look forward to our journey in the fall.

  • Stayed: October 2004
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1  Thank Kat42373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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486 - 492 of 556 reviews

Reviewed 5 July 2006

We stayed here for a wedding, and it is clear that Big Sur Lodge does not need anyone's business. After being told that early check-in was no problem, the bride and her bridesmaids arrived to be told that we could not check in! The front desk staff was exceptionally rude. The price had gone down and then up again since we made our reservations, and apparently it is impossible to guarantee your rate. In fact, Friday night, one of us was charged about $135 for a room, and only a FEW HOURS later, when I tried to pay for the second night, they tried to charge me $200 for the same room! Only after a LOT of arguing did we get the original rate. The cabins are fine, but nothing special, especially considering the price. The customer service was so incredibly bad that it was hard to enjoy the beautiful scenery. We will never spend a penny there again.

  • Stayed: June 2006
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4  Thank TravelingCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2006

Big Sur Lodge wasn't the worst place I have stayed. It was clean, roomy and convenient to the park, at least. But here is a list of reasons why I won't go back:

-check-in attendant was slow and rude to other staff in front of guests
-rooms dated, and not in a good way
-soap smelled like old lady perfume
-trails in the park were ok, but my least favorite in Big Sur
-restaurant wasn't impressive

Basically, there was absolutely no character at this place - especially compared to the other amazing resorts and lodges in the area. And for the same price, I was expecting something equal.

The only reason I could see booking Big Sur Lodge is if you had a family w/ children and booked a room with a kitchenette. Anyone else, try someplace else. You won't be missing a thing.

  • Stayed: June 2006
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2  Thank NYCTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Los Angeles, CA
13
Reviewed 20 June 2006

We were very disappointed. Although we didn't expect a five star hotel, we were surprised at how little value this lodge offers. The restaurant has the slowest service we have ever experienced. When the family we were traveling with forgot to ask for a separate restaurant bill in advance, the waitress lectured them about when to ask for the separate bill instead of graciously accommodating them; after we waited for over an hour and one half to receive our oatmeal, eggs, and bagel breakfasts! We were unable to gain access to our room upon check out due to the restaurant delay. Our key cards had expired. We waited well over an hour to gain access to our rooms; no apologies offered!
Amazingly bad customer service. We will never return.

  • Stayed: June 2006
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2006

Weather I’m planning an extended visit or a one night stay at a hotel; I always consult Trip Advisor because of its accurate reviews. My boyfriend and I were traveling down the Pacific Coast Highway and stayed at the Big Sur Lodge for one night (May 23th). We arrived at the hotel around 7pm and check-in was a breeze. Rooms are big, clean, and comfortable. There are no TV’s or phones but you won’t miss them. Get outside and enjoy the wilderness. Among others, you must visit Pfeiffer Falls, Pfeiffer Beach, and Julia Pfeiffer Burns State Park. Bring your camera…..unbelievable scenery. The staff is helpful and full of suggestions on restaurants and must see sights. The Big Sur Lodge restaurant was surprising good. We ate outside right on the river with plenty of heaters keeping us warm. The food is average but a little pricey, as was the lodge.
I was a little disappointed to hear that the pool was closed for renovations but don’t let that keep you from visiting. Overall the Big Sur Lodge was perfect for a short stay. One more thing…..try and get to Nepenthe for lunch. Great food with breathtaking views of the Big Sur coastline.

  • Stayed: May 2006
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7  Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2006

A very nice hotel, cute cabin type rooms and very clean. No TV which was no big deal but if your family relies on it, be aware. Great location at the state park!! Enjoyed the restaurant too. Would stay here again.

  • Stayed: May 2006
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6  Thank grneye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Lake in the Hills, IL
316
Reviewed 30 April 2006

We loved this hotel so much we are going back this summer. The Big Sur Lodge is a great getaway. We loved it! Our room was so serene in the middle of the redwoods, we had the best night of sleep we've ever had.

The location is beautiful and we went hiking as well as finding the obscure pfeiffer beach which we had to cross a river to get too, but it was so worth it!

I recommend this hotel to anyone who loves nature, but doesn't like to rough it for accomodations. The food at the lodge is great too!

Amy

  • Stayed: June 2005
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Big Sur Lodge

Address: 47225 Highway 1, Pfeiffer Big Sur State Park, Big Sur, CA 93920-9542
Region: United States > California > Big Sur
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Speciality Lodging in Big Sur
Price Range: £150 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Big Sur Lodge 3*
Number of rooms: 62
Official Description (provided by the hotel):
Located in the heart of Pfeiffer State Park, Big Sur Lodge offers single, double, and family size rooms with fireplaces and kitchenettes and a myriad of wonderful outdoor activities for all travelers' needs including hiking and swimming. There is a restaurant, outdoor patio, gift store, and deli. Wedding and corporate group events/dining facilities are available. ... more   less 
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Also Known As:
Big Sur Hotel Big Sur

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