Just returned from another stay here and while the location in the redwood groves is gorgeous and all the rooms have been refurbished, there were a few problems this time:
The clerk who took our phone reservation was very curt and unfriendly , the room rates have increased and they no longer offer any AAA discount, so the price of our non-fireplace room was quite a bit higher than last years' fireplace room.
Day temps in September can be quite warm and upon arrival, our room was a stiffling 90+ degrees, due to the heater's strong pilot light which is set to stay on 24/7. Flinging open windows and doors, we also found a large fan which helped, but we had to stay outside for half an hour while the room cooled off. People out on their deck next to ours were smoking, and our open room took on a lot of their smoke, which was annoying. There was also a couple of very noticeable large stains in the carpet that needed attention.
The lodge gave us written info that warned guests not to use the room heater and the fireplace at the same time, as there is danger of carbon monoxide poisoning. They said that using both could also cause the heater to completely shut off, leaving you without any heat. Our room retained the heat so much, we never needed to turn the heater on, but I don't see how that "no heater and fireplace" situation would work in the cooler months.
After dealing with the heat, we realized there was no soap nor an ice bucket in the room, so we had to drive back down to the lodge for that, then over to the ice place before we could go back to the room and unpack. With room rates over $200/night, it becomes harder to overlook these quirks.
The Lodge's resturant has a new chef who used to be the sous-chef at Deetjen's and our late-night meal there was pretty good. Our server, a very nice young man from the East coast was helpful and friendly. The ice cream station now carries several flavors of the Blue Bunny brand.
Decent, affordable lodging is limited in Big Sur, so I'll probably return to BSL, but I'll also keep my eyes open for other options.
- Official Description (provided by the hotel):
- Located in the heart of Pfeiffer State Park, Big Sur Lodge offers single, double, and family size rooms with fireplaces and kitchenettes and a myriad of wonderful outdoor activities for all travelers' needs including hiking and swimming. There is a restaurant, outdoor patio, gift store, and deli. Wedding and corporate group events/dining facilities are available. ... more less
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- Also Known As:
- Big Sur Hotel Big Sur