Where to begin...
This place is terrible. FIRST and foremost, the other review with the title "Packed in like Sardines" is aptly titled. There is barely enough room for the trees in between the hodge-podge of cars, trucks, RV's mondo-tents, silly cabins, and misplaced amenities.
We found their site via the internet. We tried numerous times the week before arriving (after having a deposit of $131 in) to talk to someone regarding their pet policy. The phones were never answered, but busy. We trusted their website that stated, "Pets allowed".
We stayed in a cabin at $100/night. The bed was adequate, we had our own shower and toilet, and that was it. Don't expect ANYTHING else. There are signs everywhere (nailed or screwed of course) that made it perfectly clear that while they will give you a fresh towel for your $100/night, they would prefer that you just ignored the damp towel and live with it.
The campground was advertised on their website...
While this is certainly the case based on our personal observation of near kennel-like conditions there, this is not entirely the case in truth.
We checked in on a Friday night for the weekend matrimony of two dear friends. We checked into a cabin there. Cabin 65A. The persons doing check-in certainly must have seen our dog in the car as the dog is white and obvious against the red of the vehicle. Nothing was said regarding the dog.
We got to our cabin and the first thing we noticed upon opening the door was a sign the clearly stated, "No pets".
3.5 hours away from home and we discover that pets are NOT welcome after all. OK. We put our (my fiancee and mine's) dog in the car for the night (No complaints from anyone that evening) while we attend a rehersal dinner for the wedding of our friends.
The next day we go to the beach with the dog, come back to prepare for the wedding (with adequate time!) and are greeted by a manager that notices (NOW finally?!) that we have a dog. It is then that we are 'instructed' into the policy regarding pets for the cabins, which is quite different from the CAMPSITES. No pets in OR around the cabins. NOTE: There is a campsite 50 feet away, VACANT.
We ask why can't the dog stay in the car like at campsites. We are told because left alone, he might bark. We ask if we can rent the immediately adjacent campsite to park the car in WITH THE DOG and call it even. No go. They (their representative, the 'manager') feel leaving the dog alone 50 feet away is somehow going to be a problem.
We ask for solutions. They offer us none. They don't even offer to give us a refund for the evening that they are now (4PM) telling us that we must deal with on our own, but definitely without the dog. Fortunately, as I said, we were there for a wedding and had other friends at OTHER campsites.
We ended up double driving our vehicle TWICE (once at night, once in the morning) to the Ventana campgrounds where our dog was allowed to sleep in the car. As with our first night in our campground, NO COMPLAINTS THERE EITHER. We are lucky to have had options, or we may have ended up leaving the dog tied to a tree on the side of the road for all that Big Sur Campground and Cabins could care.
We will NEVER EVER spend another dime there or anywhere nearby that may have any potential affiliation with the place. EVER. They were very good at stating policy, TERRIBLE at offering solutions.
- Official Description (provided by the hotel):
- Located among majestic Coastal Redwood trees along the pristine Big Sur River, Big Sur Campground and Cabins offers camping and lodging with the emphasis on Family. Enjoy tent and RV camping on the forest floor as you watch the kids inner tube by in the cool water. Or pamper your family in one of several styles of cabins, from rustic tent cabins to fully equipped cabins with kitchens and fireplaces. ... more less
- Also Known As:
- Big Sur Campground & Cabins Hotel Big Sur
- Big Sur Campground And Cabins
- Cabins Hotel Big Sur