We (family of 4, daughter aged 16 and son aged 14) turned up here last week hoping for a night's accommodation -our booking for Kirk Creek campground had been cancelled because of the fires and we knew that Highway 1 was expected to reopen the following morning so didn't want to go further south. So -in its favour, we found 2 adjoining rooms here above the store. We saw the first, which had a full-size bed annd a roll-out. The room struck us as grubby but it was large and had a fantastic view from the terrace outside,
We had a very poor and incredibly overpriced meal in the restaurant downstairs (though the evening was rescued by watching whales from the terrace) then went upstairs. Then the problems really began! The rollout bed's blanket was dropped in a pile and had clearly not been made up. The bed kept collapsing when we tried to put it up. Finally my 14-year old son got into it -only for it to collapse totally an hour later.
By then there was no-one around though my husband went down to the restaurant -but all he could hear was a loud argument going on so he gave up. He then tried to pull out a sofabed in the room as an alternative: the mechanism jammed completely, he gashed his hand and we had to leave it half-out.
Meanwhile my daughter had discovered a stain and a large hair on the sheets of her bed. The second room (which we had not previously seen) was much smaller and very stuffy. The windows of both rooms were filthy and the carpets heavily stained with no vacuuming under furniture. On the bathroom windowsill in one room was a large dead moth heavily infested by ants. Two of the towels appeared unlaundered.
At about 9.30p.m. an engine noise started underneath our room. We don't know if this was some kind of heating system or a generator but it continued loudly throughout the night.
There are no drink-making facilities or televisions in the rooms. Breakfast is provided separately in the restaurant but we decided not to take it because of the cost of the previous evening's meal (I should add that we'd been travelling around all kinds of tourist destinations for the 3 weeks before this so accepted that a remote location like this might be more expensive -but to give an example, one bottle of beer was $2 more than my husband had paid in a nice restaurant in Cambria the previous evening).
Finally in the morning I went to complain-I was told to go through to the restaurant to speak to the mamager. I explained my particular concern about the bed collapsing with my son in it -fortunately he had not been hurt. I was informed that we had been very lucky to get the rooms for $200 for the two -this is apparently half-price. When I said I expected some reduction I was initially offered $50: when I questioned this he very aggressively shouted at me and walked away. I did finally get a $50 refund on our charge, which I think was really inadequate in the circumstances-but what was really unpleasant was the attitude of the manager and the sense of intimidation. At no point was there any hint of concern or apology.
We stayed in approximately 10 hotels/motels during our stay in California and Arizona and were always struck by the good value of the accommodation, the cleanliness and most of all the friendly and helpful staff we kept meeting. This was a real shock to the system!!
- Also Known As:
- Gorda Springs Hotel Big Sur
- Gorda Springs Big Sur