This was out third time in this spa- we keep going back due to the great facilities and really good atmosphere. Unfortunately this time around our relaxing day was not as relaxing and perfect as we would have liked- due to the awful service at the spa. We had said we would arrive around 3pm when making our reservation. We arrived slightly before 3 to find out our treatments were booked in for 3pm- no changing this hence in a stress we ended up rushing for our massages. Furthermore there were no towels at reception and no solutin from the staff to provide us with some.
Not to ruin our day we went along to the beauty area (imagine the sauna without towels!) and went back to the reception several times in the hope of getting towels. No such luck- we had to negotiate towels from the beauty room, which was no easy task as the staff there were not keen on giving their towels out (?!)
Given the above when leaving the spa we asked the receptionist not to pay for the towels which we did not receive- quite logical! Not to the staff at the spa- we had to spend 20 mins explaining how paying for the towels is completely irrational. The squabble only came to a close when the receptionist's superior was contacted....!
This definitely did stain our stay there...
Another lacking feature is no drinking water in the whole of the facility- something which should be a basic service in a spa....
On a positive note, the hare fillet I had for dinner was scrumptious:)
- Official Description (provided by the hotel):
- Thermae Boetfort is a historical wellness centre in a 400-year-old castle estate. Come and enjoy yourself for a few hours or several days and combine our public saunas in our nude and swimsuit thermae with a delightful treatment or a beneficial massage. Stay overnight in our authentic wellness hotel and go home totally relaxed. ... more less
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- Also Known As:
- Boetfort Castle Hotel Zaventem