The Potters Inn website promises: "17 stunning double and twin en-suite rooms", and showed attractive photos of a canal side location but don’t be fooled people! I stayed here last evening in a deluxe double room together with 3 colleagues who had their own respective rooms. When we tried to check in we were kept waiting whilst they served bar customers and when they did eventually notice my colleague and I they didn’t even bother to greet us. The staff had a complete lack of people skills, were unfriendly and utterly unhelpful. I was told my room was in a separate building 1 mile down the road from the rest of the party as I had asked for a bath!
I wanted to stay with my colleagues and the room I was then allocated was situated onsite in a separate block away from the main ‘canal side building’ which is actually just a pub. The only ‘view’ was of the pub car park to the front of the accommodation or a row of trees partially screening you from the road outside at the back. Alas the trees were inadequate when it came to screening you from the noise of souped up little boy racers at all hours of the night and also the sight of people conducting nefarious ‘activities’ in their cars on a pull up area of the kerb opposite the hotel. The path is obviously not just for dog walkers. We also had to contend with a group of contractors on the ground floor partying until 2am and playing ‘skittles’ in the car park. This game was conducted from their room where they had propped the bedroom door open and were throwing crushed beer cans about from the inside out onto the car park area. Polite requests to quieten down were met by a barrage of abuse.
The bathroom was tiny with no storage space or shelf to put anything on. The shower cubicle was so small it was difficult to actually move your arms to wash and lather yourself. At least mine was just mouldy and tatty and I wasn’t confronted by the sight of insect wildlife coming up from the plughole the following morning like my colleague was! (Photos available.) The kettle was taller than the bathroom hand basin so you had to fill your kettle using a mug. The water in the hand basin was the colour of pale urine - totally unappetising!
All the furniture and fittings were tired, shabby and dated. The walls were scratched, dented and the skirting boards were very dusty with marks on which closely resembled encrusted faeces! I didn’t bother exploring more closely! The "wardrobe" was a cubby hole beneath a sloping ceiling with no door on it and the window blinds were made of flimsy paper and didn't block out the bright lights outside the room at night. The double bed consisted of two very basic mattresses which were supposed to zip together but this hadn't been done meaning that there was a gap in the middle. The bed was uncomfortable and lumpy.
The website massively oversells the place and has obviously been worded with a great deal of artistic license! On no account be taken in by the words "stunning" or "deluxe" - instead read "dirty" and "tatty". The place is exceedingly basic and is barely one up from a glorified truck stop. I cannot imagine how it has come to exist in what seems to be a respectable suburb of Camberley.
Nothing would induce me or my colleagues to stay here again.
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