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“goc review” 4 of 5 bubbles
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
Ranked #1 of 8 Hotels in Greenlane
GreenLeadersSilver level
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914 reviews from our community

Traveller rating
    292
    425
    140
    43
    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 29 December 2013 via mobile

Unfortunately while the location is very convenient to the race track I am very disappointed at the approach to an item of clothing going missing from my room which cost about the same price as the stay itself. The day before I checked out I got it out of my suitcase and realised it needed ironing so opted for another top. On the last day I searched high and low only to discover it was gone. Upon calling the manager on duty I received a very blasé response let me look into this and I will contact you back. Five minutes later he calls to advise he's contacted housekeeping but these things take time.. Click.. Still waiting for a reply. Given it was white it may have been an honest mistake with housekeeping confusing it with a sheet but this is the only hotel in my global travels where anything has gone missing and sadly in my home country. It would be nice to actually receive some follow up on the issue..

Stayed December 2013, travelled with friends
Helpful?
Thank StewartAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, 31 December 2013
Dear Mrs. Stewart,

Thank you for your comments.

I am sorry to hear about this situation, as you mentioned on your review, we are still investigating this case.
In the meantime, I would like to get some of your contact details. I will be personally looking into this case and to have an e-mail and/or cell phone will make our communication faster and more dynamic.
Please do not hesitate to contact me on 64 09 523 4743 or h3060-fo01@accor.com, in case you need further details.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 23 December 2013

Rooms are fairly large, comfortable beds, clean. Service was fine.
WiFi expensive but at least if worked properly.
Food was reasonable but nothing stood out either way.
Easy free parking on site.
Gym is small, only a few machines, 1 treadmill.
My only gripe was the limited hanging space in my room and the fact they only had 5 coat hangers. When I asked for more, they could only scrape a couple more from what seemed to be the staff's cloak room. Apparently a management decision not to have too many coat hangers !!!

Location: right next to Ascot hospital or the Ellerslie race track. Within a 3 minute walk you'll find a Countdown supermarket (Woolworth's equivalent), a Nosh food store and McDonalds. However to find any nice cafes during the day there's Remuera about 1.2 km away. For dinner, the hotel buffet was fairly good (6 or 7 /10) or else you may have to go closer to the city for good restaurants.
During rush hour, you are about 25 to 30 mins from most CBD destinations, 10-15 minutes the rest of the day.
It's 150m from the Greenlane train station which will take you to Mt Eden or Newmarket, but not directly in to the CBD.

Room Tip: Park side rooms are obviously quieter though more expensive.
See more room tips
  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 997M2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, 26 December 2013
Thank you for taking the time to write such a detailed review. I was sorry to hear about the issue with coat hangers, feel free to contact me and I will definetely ensure you will have more cloat hangers on your next stay.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
181 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 21 December 2013 via mobile

We arrived at the hotel at 8 am after a long flight, and were greeted by a friendly receptionist. She assigned us a room and provided a ton of useful information from the weather to trips to eating. The room is beautifully appointed with a clean modern design, all modern 4 star hotel amenities, and a wonderfully comfortable kingsize bed. The hotel is not central but a 12 minute train ride gets you right into downtown. At $23 pp, the airport shuttle drops you off right at the hotel and saves the $80++ in taxi fare. Price, amenities, room, and service make this hotel a winner for the comfort seeking price conscious tourist. 2 thumbs up!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TomSonntag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, 26 December 2013
Thank you very much for such a great review! Our Front Office team was very happy to hear about your experience.
Looking forward to welcoming you again.
Happy 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Ellerslie

Property: Novotel Auckland Ellerslie
Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Region: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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