Unfortunately while the location is very convenient to the race track I am very disappointed at the approach to an item of clothing going missing from my room which cost about the same price as the stay itself. The day before I checked out I got it out of my suitcase and realised it needed ironing so opted for another top. On the last day I searched high and low only to discover it was gone. Upon calling the manager on duty I received a very blasé response let me look into this and I will contact you back. Five minutes later he calls to advise he's contacted housekeeping but these things take time.. Click.. Still waiting for a reply. Given it was white it may have been an honest mistake with housekeeping confusing it with a sheet but this is the only hotel in my global travels where anything has gone missing and sadly in my home country. It would be nice to actually receive some follow up on the issue..
- Official Description (provided by the hotel):
- Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Auckland Ellerslie Hotel Greenlane
- Accor Auckland Ellerslie
- Auckland Novotel
- Novotel Auckland Ellerslie Greenlane