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“Faithful old girl needs a refresh”

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Novotel Auckland Ellerslie Hotel
Ranked #1 of 8 Hotels in Greenlane
Certificate of Excellence
GreenLeadersSilver level
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956 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Bay of Plenty Region, New Zealand
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2014

The hotel was very clean, comfortable and stylish, however the staff were not up to the same standard. During our stay, we witnessed an altercation between staff while waiting to be served. Guests were left to stand around awkwardly until this was over. We also had to remind reception staff of our complementary drinks as part of our Accor membership when all other hotels have presented this to us upon check-in. We normally receive wonderful service while staying at Accor hotels but felt less welcome at Novotel Ellerslie.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ahcharr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Novotel Auckland Ellerslie Hotel, responded to this review, 3 September 2014
Hello there and thank you for sharing your comments.

Good to know you enjoyed our hotel's style and decoration. We quite like it too!

I have also shared your comments with the team in regards to service level and I'm sure we will pay more attention in consistently handing out drink vouchers to our eligible loyal customers.

See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Semarang, Indonesia
Level 6 Contributor
474 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed 20 August 2014

This time, I would like to share my experience staying at Novotel Auckland Ellerslie slightly over two weeks ago. After leaving Waitomo earlier in the afternoon, both of me and my wife arrived in Auckland in the evening. Once we arrived in Auckland area, we kept driving by using our GPS navigation.

However, our GPS guided us to the wrong spot/location in Auckland although we had typed the hotel's address correctly. As we both were not familiar with the area, we kept driving around and around until we spotted the hotel almost an hour later. The hotel was located near the entrance of a freeway and in the same complex of a hospital.

When we arrived there, we couldn't find a parking spot but luckily, within minutes, my wife saw a guest drove out of the parking area so I decided to park my car first before proceeding with check-in. Hotel's Lobby was small and simple compare to other Novotel hotels I had stayed before : Compare to hotel's lobby of Novotel Rotorua Lakeside, it was like comparing sky and earth.

Check-in was prompt and within seven (7) minutes, we were in our room already which was located in the top floor of the hotel. The hotel was situated in a low rise building but fortunately, we still could see a garden and city view from our room. Room size was quite standard but it was well designed and well maintained. Everything was perfect and well functioned during our stay except it was not well lighted (not enough light in the room) although we both had turned on all lights in our room.

Breakfast was nice as they had many quality meals to select. The only challenging thing in this hotel is really the parking spot. Make sure you find a free parking spot that night; otherwise, be ready to park your car in the nearby (pay) parking structure. Once you hit the freeway, Sylvia Park, the largest shopping mall in Auckland is only 4~5 exits (within 15 minutes) away and Mt. Eden, the highest point in Auckland is also nearby.

Room Tip: Choose room in higher floor that has garden and partial city view
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1 Thank Bambang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Novotel Auckland Ellerslie Hotel, responded to this review, 21 August 2014
Hello "Bambang" and thank you so much for your insightful review.

It's great to see that you thoroughly enjoyed your stay and that our service levels were according to your expectations.

We hope to see you again soon and wishing you all the best.

Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Ellerslie Hotel

Property: Novotel Auckland Ellerslie Hotel
Address: 72-112 Green Lane East, Greenlane 1051, New Zealand
Region: New Zealand > North Island > Auckland Region > Greenlane
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Auckland Ellerslie Hotel 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel

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