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“Could not fault it for the price paid”

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Quality Hotel & Leisure Stoke on Trent
Ranked #1 of 1 Hotels in Hanley
Newcastle upon Tyne, United Kingdom
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Could not fault it for the price paid”
5 of 5 bubbles Reviewed 14 January 2014 via mobile

A great 3 star Hotel with friendly staff. The reception team where very welcoming and polite special mention to Lisa who went out of her way to help us. The room was warm, clean and quiet as it was in the middle of the building and on the 3rd floor, only problem was the shower very poor water pressure and shower head needed a good clean it was more of a dribble then a shower. Restaurant was nice standard food so no complaints there and the pool and gym area was nice and clean. Excellent value for money in a city centre hotel so we will be returning again in two weeks. Keep up the good work.

Stayed January 2014, travelled with friends
Helpful?
1 Thank smoothboy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 15 January 2014
Dear Guest,

Thank you for posting a review following your recent visit to Stoke.

It is pleasing to read that you enjoyed a comfortable stay, together with the restaurant and leisure facilities. Lisa will certainly appreciate your kind comments.

We look forward to seeing you again soon.

Best regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,171 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (258)
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 14 January 2014 via mobile

Lovely friendly and warm hotel. Rooms clean but a bit tired but for the money you can't grumble. Staff are very friendly and helpful. All in all a good stay. Will certainly be coming back when we return later this month. Certainly a plus for Hanley!

Stayed January 2014, travelled with friends
Helpful?
3 Thank Northboy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 15 January 2014
Dear Guest,

Thank you for posting your recent review.

I am pleased to read that you believe the Quality Hotel offers value for money and that the team here were friendly and welcoming, which they will be delighted to hear.

We look forward to your next visit later this month.

Best regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset
1 review
5 of 5 bubbles Reviewed 12 January 2014 via mobile

Just wanted to say thank you to all the staff for their friendly and professional hospitality during my lengthly stay during my course. Especially Jade the head receptionist. Very polite, caring and always greeting you with a smile.
The rooms and leisure facilities were really good too but think there should be separate timings for guests and members as does get too crowded at times.
Will definitely stay again. Thank you

Stayed December 2013, travelled on business
Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 13 January 2014
Dear Guest,

Many thanks for posting a review following your stay here in December.

We are delighted to read that you made the most of the facilities here when you had the opportunity and will pass on your observations to the Club Manager.

Our Head Receptionist, Jade, will be pleased to hear that she helped make your time at the hotel enjoyable, as indeed will the rest of the team.

We look forward to seeing you again when you are next in Stoke.

Best regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Staff are very friendly, there is always a very warm welcome and nothing is too much trouble.
The rooms are basic but clean, comfortable and value for money. Spa, bar and leisure facilities are easily accessible.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynMoriarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 9 January 2014
Dear Guest,

Thank you for your recent review.

Your positive comments are greatly appreciated. We believe, like yourself, that the hotel offers excellent value for money, in a central location, with it's free car parking and complimentary leisure facilities.

Your kind feedback will be shared with the team, and we look forward to seeing you again on a future visit.

Best regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

We have just got back from a weekend stay at The Quality Hotel we have had a lovely stay from the minute we walked through the door until leaving the staff were warm and welcoming and nothing was to much trouble .We had use of the sauna ,pool and jacuzzi which we didn't expect .We will be going back and thank you all keep up the good work .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 9 January 2014
Dear Guest,

Many thanks for posting a review following your weekend stay here at the Quality Hotel.

It is very pleasing to read that you had such an enjoyable stay and I will share your comments with the team, who will appreciate the feedback.

We look forward to your next visit.

Kind regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

Hotel rooms clearly being up dated so room was of a good standard. Hotel good value for dinner dance and over night stay. Evening meal was good quality with polite staff and good entertainment. Happy to stay again.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 4 January 2014
Dear Guest,

Many thanks for posting a review following your Hogmanay celebrations here at the Quality Hotel.

We are delighted to read that the amenities were to your liking and that you enjoyed the Gala Dinner and service provided.

We look forward to welcoming you back for next year's event, if not sooner.

Kind regards,
Patrick Fitzgerald.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 January 2014

I have just come back from a break at this hotel after staying for 1 week over christmas. I found the Hotel to be very clean, The staff & management friendly and helpful, special thanks to Margaret & Prayog... The facilities were superb, i would highly recomend the swimming pool & jacuzzi!! The food was Hot, homemade & well presented which certainly helped us feel nice and full. The staff made my children feel very welcome and nothing appeared to much trouble.
We will definately be returning. Many Thanks

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emilia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review, 3 January 2014
Dear Guest,

Many thanks for posting a review following your Christmas holiday here at the Quality Hotel.

We are delighted to read that you and your family had a relaxing time and enjoyed the facilities to the full.

Your generous comments will be shared with all the team and will be much appreciated.

We look forward to seeing you again on a future occasion.

Kind regards,
Patrick Fitzgerald.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel & Leisure Stoke on Trent

Property: Quality Hotel & Leisure Stoke on Trent
Address: 66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent > Hanley
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hanley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Hotel & Leisure Stoke on Trent 3*
Number of rooms: 135
Official Description (provided by the hotel):
The 135 bedroomed hotel is situated in the city centre within walking distance to theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 7 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. Free wifi access throughout the hotel, guests can also enjoy complimentary use of the hotels leisure facilities which include Heated Indoor pool, sauna, steam room, Jacuzzi & fully equipped gym. ... more   less 
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Also Known As:
Quality Hotel Stoke On Trent
Quality Inn Stoke On Trent
Quality Hotel & Leisure Stoke On Trent Stoke-On-Trent/Hanley

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