Having been for lunch, we decided to go for Saturday night dinner. Three diners, myself, my husband and our 11 year old son. We ordered three starters, my sons came first and he had eaten his before mine and my husbands arrived.
My husbands and my mains arrived but our sons didn't, there were no vegetables either at this point just two meat dishes on the table. My sons pizza eventually arrived and the waitress plonked it down and walked off, I had to ask for vegetables. When they came I cut into my steak and it was overcooked and lukewarm. I sent it back.
By the time a replacement came, which was served on a starters sized plate (no difference to the taste of the food but just looked 'naff') my husband and son had finished eating. The sauce had not been reduced or seasoned correctly and the whole dish was sub-standard. I ate it because I was hungry and couldn't be bothered going through the whole rigmarole again.
We had seen the manager and I alerted him to our predicament but, to be honest, he could barely stand still for longer than a few seconds and ran off saying he would 'sort something out' for us. The dessert menu was offered and declined and we asked for the bill, which showed that nothing had 'been sorted out'.
I asked for the manager again and after 5-10 minutes he appeared, took the bill and brought it back with a 10% discount. My husband offered his card and we paid leaving no tip but I did ask to see the manager again. He said they were very busy, staff shortages and he wished there was something more he could do. I explained that there was - listen to his customers and act accordingly and appropriately. We felt dismissed and a bit of a nuisance. We don't go out a lot and I had hoped our evening would have been a real treat and not the huge, costly let down it actually turned out to be. The food was average, the service by the staff poor in terms of timings and attention to detail and the managers excuses, lack of empathy and appropriate action let both him and the restaurant down.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.