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“They tried were friendly but room was way too hot!”

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Premier Inn Newport Wales (M4, J24) Hotel
Ranked #1 of 2 Hotels in Langstone
Slough, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“They tried were friendly but room was way too hot!”
Reviewed 2 July 2014

Well what can I say, The Staff were friendly helpful but immediately apologetic about the Aircon being Kaput.( I will point out there was somewhat of a heatwave going on). They said it would be OK though as they had shut the Curtains and put a couple of fans on. To be fair they tried. What didn't help was due to "Health and safety" Upstairs windows cant be opened any wider than a toddlers hand these days. This means there is no Airflow. So What we were greeted with was akin to sleeping in a fan oven. We checked in after our Drive up the M4 and within 10 Minutes we were back out again in search of fresh air. At 11pm it was still 32 degrees in there. Ideal for keeping tropical Pets but now very conducive of a good nights sleep. The only solace was it made continuing the week sleeping in a tent feel very palatial. As said though the staff were very nice and the Pub across the way provided us with some nice Cooling Beer. Room was clean and well maintained. If someone from Premier inn is reading this Please have a look at the window situation, Do an experiment... Chuck the heating up to 32 degrees wait for it to warm up and sit there for 2 hours. Then tell me how wide the windows need to open ;)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Mark190742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newport Wales (M4, J24) Hotel, responded to this review, 4 July 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Porthcawl, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 July 2014

Reception staff all very friendly and professional, nothing too much trouble and seemed genuinely interested in the guests.
We stayed overnight in a family room which was very clean and tidy. It was a very hot weekend and our room had 2 fans on when we arrived which were very much appreciated!

The bathroom was a bit dated but spotlessly clean and the shower was powerful and hot.
Room facilities excellent, nice lot of tea and coffee, exta pillows etc if needed.

We all slept very well as beds nice and comfy.

We were up early the next day and had breakfast in the resaurant next door, excellent wide choice of juices, cereals, yoghurts, croissants, muffins etc and the cooked breakfast were done to order and they were very, very tasty indeed. Waiting staff here were all fantastic, very friendly and attentive and it was a shame we didnt stay longer.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHAZZAMKABOOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2014

Having stayed at the Premier Inn at Torquay we decided to stay for two nights in the Premier Inn at Newport but never again, certainly not in the summer!!. The hotel is next to the M4 and is noisy. because of this the windows have to be shut and there is NO air conditioning. our room was 27degrees... hotter than our house in the winter. The staff provide fans which move the warm air around but do not cool. The staff were so obliging but unable to do anything about the hot rooms.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

We used the Premier Inn at Newport as a stop-over to break a long journey. Can't fault them, staff were brilliant, booking and check-in, and check out were simple and fast.
Room was very comfortable, and very clean and tidy. Had a great nights sleep.
I would recommend this hotel, well done!


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peet8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Peckham, United Kingdom
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 June 2014

Upon arrival I did think the car park was too small for the hotel but did manage to find a space eventually, I doubt anybody later than me at 5.30pm would of done. Very friendly and informative staff. Clean and tidy room although it was very warm in the room although there was a fan I wasn't able to use the aircon/heating unit at all as it had been disabled. I don't know if this is the norm when it's a warm day? People complaining about the traffic noise I didn't notice at all and in the hotels defence it does state the close proximity to the m4 on the web. Overall very acceptable and will stay again when next on a business trip.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony R, Manager at Premier Inn Newport Wales (M4, J24) Hotel, responded to this review, 30 June 2014
Dear Guest.
Thank you for your kind comments regarding our team and the cleanliness of your room i will pass these on to the relevant departments. Our car park is not limited to just the hotel our guests can use the surronding car park as well free of charge. Sadly our hotel does not have air-con but we try and limit the impact if we are lucky enough to have a warm spell. We have invested in additional fans, we keep the curtains closed and we have spare sheets available if they are required.
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Stevenage, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

Stayed with my family overnight . Excellent hotel . Very friendly staff and helpful , Very comfortable and clean .Excellent value for money . Definetly stay there again
Had breakfast .Very good lots to choose from and plenty to eat . Very good value for money would recommend it .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony R, Manager at Premier Inn Newport Wales (M4, J24) Hotel, responded to this review, 30 June 2014
Dear guest.
Thank you for taking time to review our hotel. We are pleased to here you had a great stay and a great breakfast. We look forward to welcoming you back to Newport South Wales Premier Inn.
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Wales
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2014 via mobile

Stayed for one night on a very hot weekend - Jenni checked us in very promptly and efficiently and gave lots of info on the rooms and on the hot temperatures - the team couldn't have done anymore in difficult circumstances with no air con, curtains closed, fan blowing on arrival and supplied with bottles of chilled water - well done team the extra touches were appreciated

Stayed June 2014
Helpful?
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Newport Wales (M4, J24) Hotel

Property: Premier Inn Newport Wales (M4, J24) Hotel
Address: Coldra Junction Chepstow Road, Langstone, Newport NP18 2NX, Wales
Region: United Kingdom > Wales > Southern Wales > Newport > Langstone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Langstone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newport Wales (M4, J24) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
You'll have the best of the area's business, leisure and heritage hotspots right on your doorstep ... more   less 
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Also Known As:
Premier Inn Newport South Wales Hotel Langstone
Premier Inn Newport Wales (M4, J24) Hotel

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