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5 reviews
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Province of Ogliastra, Sardinia

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
lucie v
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“shame the agent did not do her work properly”
Reviewed 18 May 2016 for a stay in September 2015
1
person found this review helpful

We stayed there at the end of September 2015 with Guillaume (review above and 2 friends).
We had a nice stay in the villa however unfortunately as the Agent Veronica did not check properly the house at the end of each stay, she charged us 100 euros as the shower door was not working properly same for a bedroom window.
Obviously during our stay I did not think I should mentioned this to her.
I find it really surprise that Veronica only answered a few week ago strangely just before the start of the season.
Such a shame

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Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 May 2016
Trip Advisor lets owners of the house two days time to verify that the guests have left everything in order, guests know that their deposit will be returned by Trip Advisor after their departure. The owners after the departure of the guests that all control functions, to make this control it takes a little time, that's why the security deposit is returned after departure. It is not possible that the damage that was being charged was made by previous guests.
Please note that in addition to the shower door that did not lock, and more to a completely ramshackle window, we also found a broken deck by the pool, but we did not pay.
It 'possible that all this has been done by other guests? .. And that the owners do not have noticed anything?
Please note that all guests who have broken something we have always warned before their departure, is to thank them for their honesty, we never charged nothing.
We have answered a few days ago to review simply because we read later review, we are sure of our professionalism and that reviews of this type do not cause us problems
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guillaume...
London, United Kingdom
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“So disappointed by the landlady behaviour”
Reviewed 13 October 2015 for a stay in September 2015
2
people found this review helpful

Once back the service was really poor. Warm welcome, amazing place to stay.
No inventory check when we moved in, no invotory check when we moved out, but a week after we left the place, a bill of roughly 100€ has been sent to me for some issue with external windows and bath door... this is unacceptable behaviour, you don't charge the last person who rent the place for what happen the whole summer. Indeed we struggle with the bath door but we didn't even think to mention it as this is purely due to use.
Charging for this would be like being charged by the bus driver for the use of tires on top of your fare!!! Sounds crazy isn't it.

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Liked best: the location
Liked least: the extrta cost
Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 May 2016
the house has been delivered in perfect working order, was made to visit completely before handing it to the guests.
The windows were fully functional, the shower door closed normally; when the guests are gone we found a completely broken window, the shower did not close more; we have not only found these broken items, but it was broken also one deck by the pool.
Guests were not corrected because their departure have not communicated anything.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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