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“Wonderful hotel and staff are one in a million”

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Mercure Shrewsbury Albrighton Hall Hotel and Spa
Ranked #1 of 1 Hotels in Albrighton
Newbridge, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful hotel and staff are one in a million”
5 of 5 bubbles Reviewed 23 October 2013

I used this venue for our first ever overnight conference. I and two other company directors had stayed her a few months earlier to trial the hotel and it was wonderful. The staff couldn't do enough for us, the room we had were spacious, clean and tidy, the hotel spa was fantastic and the food was amazing. In the run up to the conference the Nicky Shore the events manager couldn't do enough for me as answered all my queries whether day or night as preparations for the conference were underway.

On the eve of the conference I arrived to be welcomed by an upgraded premier suite with a card and chocolates wishing me luck on my first conference. I then met with Nicky Shore and Marta who looked after me and my conference delegates, speakers and sponsors for the next two days. Nothing was too much trouble and all delegates, who were Head Teachers thoroughly enjoyed the hotel and their accommodation for the two days. The hospitality of all staff was overwhelming and the food was incredible. Nothing was too much trouble for the hotel. A black tie dinner was held on the first night of the conference and it went like clock work with many thanks to the Mistress of Ceremonies, Sara. Such was the success of our conference and the hotel that we have already booked next years conference. Although next year I am going to extend my stay to utilize the spa and see the wonderful hotel grounds and venture into Shrewsbury town.

Room Tip: I have stayed in this hotel on three occasions and all the rooms are fantastic.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emma v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

The team and I very much appreciate your kind words, and we’re glad to have been a part of your visit to Shrewsbury.

We are so pleased that your first conference exceeded your expectations.

We look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury in the very near future.

Kind regards,
Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,718 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
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English first
London, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

Fab pool and spa, dedicated service for our group, made this the best hotel I've stayed at. The treatments were good but the wonderful pool and spa are outstanding. I can't wait to go back next year. Only disappoinment was not to get a call back after 3 calls reporting lost property.

Stayed August 2013, travelled with friends
Helpful?
Thank GoldBayDancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

Many thanks for adding your feedback to Tripadvisor. We appreciate all feedback very much and the team and I look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury.

Kind regards,
Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

We got married on Saturday 12th October 2013. We fell in love with Albrighton Hall when we first saw it because of the beautiful grounds & rooms in the hotel. Each time we went to meet a wedding contributor we experienced the family run feel to the hotel.
Our wedding day couldn't have been more perfect & that's largely down to the lovely staff. They go out of their way to make your wedding exceptional. Sara Rowling in charge of the wedding breakfast staff was fantastic. Nicky who sorted our wedding planning details was brilliant & Marta who oversaw the overall day was exceptional. Nothing was too much trouble & she ensured that everything ran so smoothly. Our beautiful flowers were arranged into fabulous displays during each room change. We cannot thank all the fabulous staff enough for our wonderful day!!

Room Tip: The bridal suite was gorgeous. Every room is lovely though
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

I’m very grateful that you could take time to leave us your thoughts and write a review about your lovely wedding day. I will of course forward your comment to Sara who looked after your through out the day ensuring everything run smoothly.

I do hope that we can welcome you back to Albrighton Hall Hotel and Spa in the very near future.

Kind regards,
Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

Stayed for two nights bed and breakfast, using Tesco vouchers. What a location! - impressive building set in lovely gardens. We were in the new wing, first floor. What a room! So spacious - had a three piece suite, coffeee table, big bathroom and still had room for a dance!
All the facilities you could need, had a swim in the pool. Ate in restaurant one night and it was first class fine dining at a reasonable price.
Well located just to the north of Shrewsbury, which we also much admired.

Room Tip: New wing has a lower floor that you go down stairs to, a ground floor and a first floor to which the...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon.

Kind regards,
Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

Had a lovely Sunday afternoon tea (which was a living social deal). On arrival we were given a menu for our selection of sandwiches, which I think covered all tastes. The scones were lovely and there were two slices of cake each. Coffee was an endless supply and the waitress who served us was very polite and friendly. Great afternoon all round.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

Thank you, so much for your lovely review regarding your afternoon tea.

The staff and I are so pleased that you enjoyed the food served in our traditional oak panelled drawing room.

I do hope that we can welcome you back to Albrighton Hall Hotel and Spa in the very near future.

Kind regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congleton, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

We stayed at Albrighton Hall for an overnight to celebrate my sister's 60TH birthday. When we arrived at 3.30PM & got to our room, when we were eventually given a key card that worked & got into our room in the stable block, the room was very spacious but absolutely freezing, with it being October it would have been nice to have had the heating on before we arrived. As it was it took us almost two most hours to get the room warm despite calling reception to ask for a heater, which they sent but it was woefully inadequate to heat the room.
The bathroom as even colder with only a heated towel rail to warm it...!!!!
On the positive side the room was clean and tide & the bed comfortable.
The rest of the hotel was very nice, the staff very happy to oblige, the service was very good, we ate in the restaurant which was also very good. he breakfast was excellent with everything you could need to start the day.
The bar prices, as with all these types of hotels, were expensive so it was expected. All in all the stay was pleasant but the cold room did spoil it a bit. I wouldn't rush to go back but it was OK.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 710Dave1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 November 2013
Dear Guest,

Many thanks for adding your feedback to Tripadvisor. We appreciate all feedback very much and the team and I look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury.

Kind regards,
Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Shrewsbury Albrighton Hall Hotel and Spa

Property: Mercure Shrewsbury Albrighton Hall Hotel and Spa
Address: Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
Region: United Kingdom > England > Shropshire > Shrewsbury > Albrighton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Albrighton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Shrewsbury Albrighton Hall Hotel and Spa 4*
Number of rooms: 86
Official Description (provided by the hotel):
300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking. ... more   less 
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Also Known As:
Mercure Albrighton Hall Hotel Shrewsbury
Albrighton Hall Hotel
Accor Albrighton Hall Hotel Shrewsbury
Mercure Shrewsbury Albrighton Hall Hotel And Spa

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