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“Stayed only one night out of three”

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Mercure Shrewsbury Albrighton Hall Hotel and Spa
Ranked #1 of 1 Hotels in Albrighton
Birmingham, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Stayed only one night out of three”
Reviewed 25 May 2014 via mobile

Nice looking hotel on the outside, I was in room 9 it felt like that every other guest who walked or talked on the stairs, which were behind the headboard were in there with you, noise travels ridiculously through the wall and did so until 2.30am, hotel was nice but I also want to relax and sleep, this was not going to happen here had a £200 bill for one night, room service dinner (nothing extravagant burger chips and soup) plus breakfast making up the bill seems a lot for no sleep, and hardly a relaxing time! So certainly wasn't going to triple that bill and stay for three nights, would have though if rooms better soundproofed and breakfast included. For a deluxe double I wasnt impressed didn't seem deluxe, maybe I stayed on a unlucky night but I certainly did not get value for money in my opinion

Stayed May 2014, travelled as a couple
Helpful?
Thank primus13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 May 2014 via mobile

The only thing I regret about is staying there just for 1 night. Beautiful rooms, fantastic premises, good service and delicious food.

So I can give my strong recommendation to this hotel for everyone who would like to spend a marvelous time .

Stayed May 2014
Helpful?
1 Thank Madmother1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 May 2014

Whilst there are some great bits to this hotel, there are also some really poor, and in response to the receptionists request, I write my first review in about three years.

Our anniversary break left a sour taste in our mouth and this was sadly down to some basic attitudes, maintenance and cookery.

We booked a one night break for our anniversary, having spent a nice day in Shrewsbury we arrived at the hotel on a wet afternoon. On booking in we were told that we were in the new wing, which we were informed to get there we would have to go back outside in the rain and walk around the hotel to get there. On asking if there was an inside route, as I didn't fancy getting wet again, we were told that we coudl try going through the conference rooms, but they may be locked. This response was given in a way that implied - what's your problem with walking outside in the rain with your bags and a toddler? This type of attidude I found was standard from reception.

We opted for the outside route so juggling bags, toddler and an umberella we made a trip to the room. On first inspection this was fine, nice large room, clean, tidy and enough space for the family. We got ready for swimming and having used the bathroom we heard a funny noise, but thought nothing of it as probably just a one off. Spent the next few hours in the pool - small but very nice - and having dinner in the bar - good service, nice staff and good food. Children's menu was good, but a lighter option (e.g. sandwiches) would have been apreciated.

On returning to the room and using the facilities again, we discovered that the funny noise, was actually a problem with the plumbing. Every time we flushed the toilet a fog horn type of noise happened. On contacting reception, they sent a member of staff (it was late, maintenance wasn't in), who informed us it could be air trapped in the system and proceded to run taps each time of flushing to try and sort it out. Being late, and with a very tired toddler, it was left that we would have to run taps everytime we flushed the toilet to stop the noise. At no point were we offered anytype of room change which would be normal, as it would seem logical to reception staff that running a tap each time you use the toilet was acceptable. If that wasn't then a noise that would wake up anyone within a 10 metre raidus was ok to carry on when you are trying to sleep.

The night's sleep was nice, except we didn't flush the toilet for fear of waking up the toddler!

On heading to breakfast we noticed signs that said they were expecting breakfast to be particularly busy at a certain time that morning. The notices were not very noticeable, and you would hope reception would have mentioned this on arrival, they didn't! Thankfully we got in just before the rush, however it was very noticable that the three staff on duty couldn't cope with the rush and nor could the kitchen. If you know there will be a rush - allocate more staff, it's basic management.

Although they did a good job, the staff just couldn't cope, food took a long time to be replenished, our sausages were not cooked (meaning we didn't have a full english breakfast), and catching staff members eyes was difficult. To give them credit once the rush was over, they were very attentive and nice.

On checking out the conversation went a little like this-
Reception; was the noise sorted?
Me; no not at all, the solution was that we had to run the taps each time we flushed
R: so the noise was sorted then?
M: No it's still there, we had to run the taps when we wanted to flush!
R: Looked at me as if to say, so what's the issue then?
M: Look at reception - you are 4* hotel that's the issue!

On having paid for the food we had had, I then mentioned that the break wasn't great, and that breakfast was not cooked. Having not been asked how the rest of our stay was.

Receptionists response - well post your issues on trip advisor!

Hence my first review in 4 years - we expect more from this level of hotel, we expect to be able to walk to our room in the dry, and to be able to flush our toilet at night.

So all in all a very mixed bag - the type of unpolished customer service you would expect from a lower standard of hotel, but some bits of quality.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelling_bear_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2014 via mobile

My husband and I enjoyed a perfect 2 night break at this hotel. The service was good. The room was really lovely, clean, well appointed and with luxury touches. The food was superb, quality ingredients and cooked perfectly. We also enjoyed a few spa treatments. A truly relaxing luxurious break.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Fairything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral, United Kingdom
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 May 2014

We stayed here again in April this year (2014) and had a much more pleasant stay than when we last stayed in September 2013. We were lucky enough to obtain a 'Privilege' room, with a huge, comfortable bed, a fantastic view over the lake and grounds, and some really nice extras, including a bowl of fresh fruit and a fridge with quite a nice selection of soft drinks. Although we didn't use the pool or associated facilities this time, my partner had a couple of spa treatments which she really enjoyed. This really is a stunning location, and what we particularly noticed this time was the excellent, friendly service we received throughout our stay. It was evident that the people who work here are part of a well-knit team who seem to enjoy what they do.
This hotel is a credit to both the Mercure brand and the management team on site. We will definitely be back again!

Room Tip: If you can, try to get a 'Privilege' room on the front with a view over the lake - it is wel...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 June 2014
Dear Guest,

Thank you, for your lovely feedback and the team and I are so pleased that you enjoyed your recent stay.

I am pleased to see that the privilege room allocated met and exceeded your expectations and I agree that it is worth the little extra for the upgrade.

We look forward to welcoming you back to Albrighton Hall Hotel and Spa

Kindest regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letterston, United Kingdom
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 May 2014

We stayed on Monday 12th May for one night to explore shrewsbury and the surrounding area. From the moment we checked in to the moment we left every member of staff was lovely. The receptionist was most helpful giving us a map and some good advice about local attractions. The spa is worth a visit, the pool is small but clean and fit for purpose, the steam room and sauna (no additional charge) really helped us relax and unwind before our evening meal and cocktails. We had gin Fizz cocktails at the bar and hit the town. If we're in the area again we will stay here for sure, the only quibble was the price of breakfast (£15 per head), so we brought our own.

Room Tip: Ask for a double room or you might be given a twin!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesandJen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 5 June 2014
Dear Guest,

Thank you so much for adding your lovely comments to Tripadvisor the team truly appreciate it.

I am so pleased that you found time to fully relax and unwind with the use of the leisure facilities and to sample one or two of the lovely cocktails we offer.

I do hope that we can welcome you back to Albrighton Hall Hotel and Spa in the near future.

Kindest regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Shrewsbury Albrighton Hall Hotel and Spa

Property: Mercure Shrewsbury Albrighton Hall Hotel and Spa
Address: Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
Region: United Kingdom > England > Shropshire > Shrewsbury > Albrighton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Albrighton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Shrewsbury Albrighton Hall Hotel and Spa 4*
Number of rooms: 86
Official Description (provided by the hotel):
300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking. ... more   less 
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Also Known As:
Mercure Albrighton Hall Hotel Shrewsbury
Albrighton Hall Hotel
Accor Albrighton Hall Hotel Shrewsbury
Mercure Shrewsbury Albrighton Hall Hotel And Spa

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