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“Lovely grounds; hotel not as good as we expected”

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Mercure Shrewsbury Albrighton Hall Hotel and Spa
Ranked #1 of 1 Hotels in Albrighton
London
Level 6 Contributor
481 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
“Lovely grounds; hotel not as good as we expected”
Reviewed 29 June 2014

We stayed here for two nights while attending a wedding in Shrewsbury. The old part of the house and the gardens are delightful and the setting is very pleasant. The public rooms in the old building are great; there's a particularly nice panelled room where you can take afternoon tea. The rooms are a decent size and has most of the facilities that you would expect from a hotel of this price and classification but there were a few things that were not quite good enough (for example, the toiletries were not quite as good as you'd expect and housekeeping was a bit slow to make the rooms up each day). We had a few things that didn't work - the television wasn't working and someone had to come to the room to sort it out and our connecting rooms were locked when we arrived. The member of staff sent to fix it when we asked comically had no idea how to do it and told us she had spent some time before she knocked on the door trying to unlock an adjacent broom cupboard. Two other things about the hotel worth being aware of. The hotel has a spa and it was quite disconcerting to find guests wandering all round the hotel half-dressed (just in the spa dressing gowns). And the hotel is used for evening events, weddings etc, and these can get quite noisy in the modern part of the hotel (rooms in the outbuildings, the Stable Block and the School Master's House are well away from the function rooms and would be quieter). Overall it's a lovely setting but service and facilities not quite as good as you'd expect for this class of hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan8552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 8 July 2014
Dear Guest,

Thank you, for your constructive feedback on you recent stay at Albrighton Hall Hotel and Spa.

Please rest assured that I have noted your comments and the matters will be addressed.

I hope that we can welcome you back in the not too distant future.

Kindest regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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Runcorn, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

We went there to spend 1 night with dinner and breakfast. Everything was excellent. As being offered this treat, we upgraded to a privilege room and we were really impressed with the room. It was really spacious with complementary soft drink, nescaffee coffee and such a beautiful view in the lake. From the spa facilities to the dinner everything was great. Staff were really friendly but we would like to give a special mention to the reception staff were nothing was to much trouble to make us feel special. Thank you for all this great memories :)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 8 July 2014
Dear Guest,

I’m so glad that you had an enjoyable stay at Albrighton Hall Hotel & Spa in Shrewsbury and that you choose to upgrade to the privilege room, as it is worth the little extra.

The staff and I very much appreciate your lovely feedback. I hope we can welcome you back to the hotel in the near future.

Kind regards,

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire, England
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2014

we booked this hotel for a reunion, 15 of us thoroughly enjoyed our stay, the staff couldn't have been more helpful and polite. Internet connection not great and some areas need a bit of TLC but we will book again for next year, they made us very welcome

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 8 July 2014
Dear Guest,

Many thanks for the positive comments; I’m happy we were able to make your reunion stay with us so enjoyable.

I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon.

Kind regards,

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
1 review
Reviewed 25 June 2014

Stayed at the hotel for 3 nights
for our 30th wedding anniversary on the wine and dine deal. Staff were excellent and nothing was to much trouble . Patrick in the restaurant was great he made us feel special and was at ease with all the other guests . Dev in the bar was very good my only gripe was I wanted I pina colada cocktail that was on the bar menu but no pineapple was available any where in the hotel which I found strange for a 4 star hotel . Other than that I found no faults at all , we will be going back again soon .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dtwisty1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 8 July 2014
Dear Guest,

Thank you, for taking the time to add your lovely feedback to Tripadvisor.

I am so pleased that you choose to come and celebrate your 30th Wedding Anniversary with us at Albrighton Hall Hotel and Spa.

I do hope that we can welcome you back to Albrighton Hall Hotel and Spa in the very near future.

Kindest regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 June 2014 via mobile

Friendly staff food beautiful room immaculate spa brilliant location grounds be back soon angelo the barman cool dude and div went to shrewsbury and ludlow beautiful towns for day trip:-X.:-P........................................

Stayed June 2014, travelled as a couple
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 7 July 2014
Dear Guest,

The staff and I are so pleased that you enjoyed your stay at Albrighton Hall Hotel and Spa and that your added your lovely feedback to Tripadvisor.

I do hope that we can welcome you back to the hotel if you find your self in the area again.

Kindest regards

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West SussexUK
Level 6 Contributor
137 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 15 June 2014

We used a deal with B&B and evening meal , plus a bottle of wine. Food was good with evening meal & Breakfast was also fab. Staff helpful, grounds lovely and nice sitting outside bar with a cold beer. Pool, Steam room & Sauna , again all clean. Our room ,17 was too small , not what you expect for a large country hotel , wifi also on the blink. 4 miles outside Shrewsbury which is a lovely town .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deannewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 7 July 2014
Dear Guest,

I’m very grateful that you could take time to leave us your thoughts and write a review on your stay at Albrighton Hall Hotel and Spa.

I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.

Kind regards,

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corbridge
Level 5 Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 June 2014

easy access to Shrewsbury.Beautiful location.rooms comfortable and well appointed.Dinner was reasonable value for money.One downside our table at dinner was located right by the service doors we should have asked to be moved Breakfast good value

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank primlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review, 7 July 2014
Dear Guest,

So glad you had an enjoyable time at Albrighton Hall Hotel & Spa in Shrewsbury and that you added your lovely feedback to Tripadvisor.

We look forward to welcoming you back in the not too distant future.

Kind regards,

Jane Peach
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Shrewsbury Albrighton Hall Hotel and Spa

Property: Mercure Shrewsbury Albrighton Hall Hotel and Spa
Address: Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
Region: United Kingdom > England > Shropshire > Shrewsbury > Albrighton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Albrighton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Shrewsbury Albrighton Hall Hotel and Spa 4*
Number of rooms: 86
Official Description (provided by the hotel):
300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking. ... more   less 
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Also Known As:
Mercure Albrighton Hall Hotel Shrewsbury
Albrighton Hall Hotel
Accor Albrighton Hall Hotel Shrewsbury
Mercure Shrewsbury Albrighton Hall Hotel And Spa

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