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“Just needs tweaking”
Review of Hintlesham Hall

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Hintlesham Hall
Ranked #1 of 1 Hotels in Hintlesham
Certificate of Excellence
Reviewed 17 July 2014

We have just spent a pleasant couple of days exploring Suffolk.What a lovely county -we will certainly visit the area again-We stayed at Hintlesham as part of a Travelbird package which included a 2night stay with bed and breakfast and dinner on the first night.It was very good value.
The hotel is very attractive and is set in beautiful gardens.Do seek out the herb garden which is very aromatic.We stayed in a superior room called Regatta which had lovely views over the rear garden.The room was large and had a good sized bathroom with a sunken bath and separate shower cubicle.The antique furniture in the room was in keeping with the hotel although the table was very wonky !Breakfast on our first morning was very good,but not so on our second morning which was disappointing.Bacon was fatty and undercooked and staff had to be asked to replenish fruit salad.Perhaps this could be addressed by one member of the waiting staff being responsible for checking the buffet table regularly.All the staff that we met were polite and pleasant .Evening dinner was also disappointing or maybe we expected too much.The herb soup was ok,the sirloin steak with pepper sauce was nothing special and the strawberry meringue tasted as though it had been made from a meringue mix.The white wine we chose was served warm.A definite no no for me.We asked for the wine to be chilled down and this was done without any fuss.The dining room is lovely with high ceiling,large fireplace and huge portraits.The atmosphere is formal .
Reception desk is made of dark wood and initially looks unwelcoming - a flower display would make such a difference.Finally,the central driveway has a couple of deep pot holes near the pond so watch your car suspension.Overall a pleasant stay but could have been excellent,just needs tweaking.

Room Tip: Be prepared for creaky floors in main hotel
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank anniversarycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 July 2014 via mobile

We were married here, It was a great day with everything arranged for us.

From the moment we booked Julie Dolphin was always available to answer questions we had which lowered the stress levels to get an answer instantly.

Chef is fantastic and they can cater for any dietary requirements, the function room is lovely and the grounds make for beautiful photographs.

The guest rooms are spectacular with the bridal suite like something out of a fairytale.

I would highly recommend this venue 10/10

@_TravelChannel

Stayed: November 2013, travelled with family
1  Thank Nathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Guest Relations Manager at Hintlesham Hall, responded to this reviewResponded 24 July 2014

Very many congratulations from us all on your marriage. We were so pleased to be chosen to host your special day and so glad that it was all that you hoped for. We very much look forward to being of service to you again in the future - maybe for your first anniversary ?

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Reviewed 7 July 2014

I always read the Tripadvisor reviews by others but rarely write a critique myself - wrong I know! However, the Hintlesham Hall Hotel is more than worthy of this very positive critique.

After changing our room a few times to one we requested (which the reception staff were more than happy to oblige and encouraged our feedback on the ones we turned down) we began our two night stay at this hotel which, with a little forethought, time and investment, could be Suffolk's Premier 5 Star Hotel.

The Staff.
The staff are not only attentive and courteous, but deliver 'old world charm' service which is totally lacking in most premier hotels. From the reception to the restaurant, to the bar and to your suite, your every needs are addressed and provided and each member of staff cannot do enough to make your stay that bit more special.

The Room.
As in keeping with this Country House, our room was spacious, furnished with a King size bed, period furniture and with large sash windows which looked out onto the hotels beautiful gardens.

The Bathroom.
This has been 'modernised' but gracefully so, in keeping with the room. The marble flooring, shower and sunken bath were unexpected and enjoyed. The bathroom toiletries, soft towels could not be faulted.

Dinner.
Dinner was a culinary delight. Once again, the service was attentive and courteous - Silver Service at its highest level. The meal was beautifully presented and on par with any 5 star restaurant we have visited. The chef should be complimented on every facet of this meal.

Breakfast.
Like dinner the previous evening, we were greeted with the same high standard of service and presentation. The breakfast was excellent and it was also a pleasure to be served our first meal of the day, instead of having to queue at a buffet for stewed bacon, sausages etc.

The Gardens and Terrace.
Beautifully manicured lawns, ample comfortable chairs and tables covered by huge parasols enabled us to enjoy our afternoon tea and after dinner drinks on the terrace. We also enjoyed walking through their extensive herb gardens and watch the fish dart around in their ponds.

The Lounges and Library
In keeping as a Country House, Hintlesham Hall has a number of lounges and a library where you can relax and enjoy one of a number of the hotels novels.

So there are the positives and now for the negatives.

In my opinion, and I'm certainly no Hotel Inspector, the Hintlesham Hall Hotels senior management / owners should take a lesson from their members of staff and become more professional. They should look at what they have, enhance the Country House decor by removing the spotlights in the ceilings and bring back the chandeliers. Visit each room with their maintenance personnel and identify what needs repairing, replacing, refurbishing i.e. the warped doors, broken glazing etc and bring new life to the hotel with a repaint in bright refreshing colours.

And once again I go back to the service provided by the staff which was attentive, courteous and in our opinion, the best we have received throughout our travels in the UK and the many countries we've visited.

Our sincere thanks to them all for making our few days break a most memorable one.

Would we go back ?
Definitely, and bring our friends too.

Room Tip: Choose a Superior room.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JodieBubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Guest Relations Manager at Hintlesham Hall, responded to this reviewResponded 24 July 2014

What a great review - thank you for taking the time to be so thorough - for both the good and the not so good ! All your comments are helpful. We couldn't be more pleased that you had such an enjoyable time and that you want to return and bring your friends as well. The team here is fantastic and everyone works really hard to ensure guests feel comfortable and looked after. It would be great to see you again and look forward to the next time you are able to take a break for a day or so.

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Reviewed 3 July 2014

stayed at the rialto suite to celebrate our wedding anniversary. beautiful location,suite very clean and comfortable,food was amazing,staff are fantastic. Would recommend to anyone and cant wait to go back again.

2  Thank langv
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 July 2014

We stayed three nights in June 2014, mainly attracted by the food reputation. A beautiful building - be sure to view it from the back as it originally was intended; it's much better than the later ffront facade. And the gardens are a lovely place to relax with a drink. Our first floor room was really quite nice with a comfortable seating area and Kingsize bed, though the bathroom somehow seemed lacking and tired. Sadly the food was mixed - my wife loved hers but my pork seemed almost as tasteless as the gravy beside it. Nicely prepared and presented but missed the target. All staff were really good - no quibbles on that count and we might (but only might) try again in case the chef was having a bad day. Value was good overall because we had found a deal online (which suggests falling trends to what was once a place of great reputation under Robert Carrier).

Room Tip: Spend five minutes to check out the back of the building (see the photos in June 2014). Avoid dates...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zygo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

A superb setting in countryside close to Ipswich.
Delightful gardens, a terrace for afternoon tea or a glass of wine before supper. Good staff and beautiful room in the eaves, with beams and huge shower room. Roll top bath near a window with view of rolling lawns, great bed, even the newspaper delivered very early. Lovely dinner in a paneled candlelit room was the highlight!
They need to build a good swimming pool, though David Lloyd members are 15 minutes away from a good indoor and outdoor pool, we recommend this hotel highly.

Room Tip: You may not manage the steep stairs into the top level rooms, which are still lovely.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
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Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We stayed for two nights in this hotel which is certainly impressive as you approach through its extensive grounds. Reception is a large, odd, empty space with the receptionist hidden inside an alcove so first impressions a bit disorienting. Our room (Josephine) was large with a huge bed but an unlikely collection of antique reproduction furniture. The bathroom was a bit tired but had excellent toiletries. We also had a small patio outside but it was dirty as were the table and chairs.Our deal included dinner which was two courses priced at £25, not a lot of choice, and not memorable. We ate the second night in the George in the village, a ten minute walk away, see separate review. When we came down for breakfast (priced at £18.50 according to the menu), there were the usual choices, except that my wife's preferred option of smoked salmon and scrambled egg carried a £3.50 surcharge! The second morning both our breakfasts were served incorrectly, my wife asked for mushrooms and scrambled eggs but received a full English. When she told this to the waiter, he told her to eat what she wanted and leave the rest!! Service overall was rather cool and the hotel lacked special touches which we have come to expect in this type of establishment.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AlanSchofield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hintlesham Hall

Address: George Street, Hintlesham, Babergh District IP8 3NS, England
Phone Number:
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Hintlesham
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hintlesham
Price Range: £90 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hintlesham Hall 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hintlesham Hall Hotel Hintlesham
Hintlesham Hall Ipswich
Hintlesham Hall Hotel Ipswich

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