We made reservations at this hotel months before our trip based on the reviews we saw in Tripadvisor. We received a confirmation that they had our reservation and they were looking forward to seeing us. This was the last night of a 3-week road trip before returning back to Madrid. We had stayed in 15 hotels and all of them had rooms ready for us upon arrival. The sun was setting and we were looking forward to settling in and relaxing in this hotel in this quaint village.
But...the hotel was all locked up! No one there. There was a note on the door with a phone number. Well, we didn't have a phone, and there were no phone booths around. Besides, this was not a note written to us, it looked like it was a note that is always hanging in the door. What were we going to do? This is a small village in the middle of nowhere and not a lot of hotels around. Plus we don't speak Spanish. We went into a bar and tried to explain that our hotel was all closed up (getting rather anxious at this point) and this lovely woman said "I have a place you can stay". She took us to a hotel that looked like it had been closed down for the season. But she wasted no time getting a room set up for us. If it were not for this woman, where would we have stayed? I shudder to think.
Meanwhile, I went back to De Don Miguel and left a note saying, "we were here, where were you?" Later that evening we got an email from them. It said (more or less) "I'm really sorry but I had an important meeting. Hope you are ok in your new hotel." I have one question. If you had an urgent meeting, couldn't you have 1) had someone else wait at the hotel for us, or 2) left a note with our names on it reassuring us that you know we are coming, and to return at a later time? We would have been perfectly ok with that. We could have relaxed, explored the town, and returned later. But to just find the hotel all closed up was very disconcerting. Not a nice experience.
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