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“Our 2nd stay and not our last!!”

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Park House Hotel & Spa
Ranked #1 of 1 Hotels in Bepton
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Our 2nd stay and not our last!!”
Reviewed 11 May 2014

We have just returned from another fabulous stay at the Park House Hotel.
How wonderful to see the same faces on our return visit, especially delighted to see Pat and a special mention to Lynne for sorting out a last minute change of mind to stay an extra night.
We stayed in Room 11 which is a beautiful room on the top floor overlooking the croquet lawn.
We were fortunate to almost have the spa to ourselves for the duration of our stay, where the facilities were excellent.
A minor criticism is that it would be nice to have the radio or some music playing in the background at breakfast as the atmosphere can be overly formal.
Also be prepared to be asked at least once a day if you will be dining in the restaurant that evening.
We had a great time, thank you so much to all staff including the waiting girls at breakfast and the cleaning staff for doing such an amazing job.

Room Tip: High floor.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bakedbeans73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phhmanager, General Manager at Park House Hotel & Spa, responded to this review, 17 June 2014
Dear Guest,

Thank you for your review, a return visit how super!, I will mention to the team to not be so over zealous with the dinner reservation requests, our apologies.

We look forward to welcoming you back for a third visit.

Warm wishes
Rebecca Coonan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Brussels, Belgium
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 May 2014

We stayed in the Park House Hotel over Easter 2014 with our two children. The place is beautiful and the rooms so comfortable - although the two single beds in the children's room were extremely narrow (so much so my son fell out one night!). Everything you need for a relaxing comfortable stay is there. The food is excellent - we had dinner two evenings and on both occasions delicious.
However, my one issue was that, whiel the hotel advertises itself as family friendly that is not evident. Our first evening we were given a table in the dining room at the back i.e. not in the garden room and this was right beside where the staff arrange the orders etc on a sideboard and have their 'chats' - it felt a bit like we were in a train station and given that it was a lovely evening it would have been much nicer to eat in the garden room. We had been told that they would make an exception allowing our son of 10 to dine with us past the 6pm cut off for under 12s ( unable to dine with parents and older siblings - not sure that this is family friendly notion). The following morning when arriving for breakfast we were directed to the same table but I requested a table in the garden room which they seemed somewhat reluctant to give, saying there were none set for 4 people. We waited and did eat there but we felt very much that the problem was the fact that we had children with us. This feeling is further exacerbated by the the limited access of children to the pools - while I understand that in such an establishment it is nice to have adult only times in the spa pool (I love it myself) it is a bit frustrating that the family slot for the morning coincides with breakfast time and in the evening finishes at 5pm. I also noted that during the summer the outdoor pool is not available for children in the afternoon. Maybe they should re-think this a little if they want to be family friendly. I would love to return there for a break during the summer but with no access during the day for the family to either of the pools I will not.
The Spa was excellent - I thoroughly enjoyed two treatments there with a very professional therapist.
As regards the service in the restaurant this was not very good - used breakfast dishes were not removed unless specifically pointed to and it proved somewhat of a challenge to get toast at the same time as the hot food was served. The dining room staff could be better trained I feel for an establishment of this level - while they were very pleasant they seemed a bit chaotic and a little amateurish in their work - also not sure the waiter should refer to the clients by calling them 'mate'!
But the place is beautiful, no doubt about it and I would think idyllic for couples.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HannapatBxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2014 via mobile

If I'd lied through my teeth and given Park House a poor review it would keep the rooms empty and the spa quiet, but I can't, this is a fantastic venue made extra social by the staff who are outstanding! STAY AWAY!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Notasgoodasithinkiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 23 April 2014

A fantastic break! My boyfriend and I went here for two nights before Easter and it was fabulous! Very rarely can we say the staff, setting, food, room, spa was exceptional!! We are already planning to return with both friends and family. A perfect break. A definite recommendation!

Thank you!

Sophie Winchester and Adam Foster

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 23 April 2014

A fantastic break! My boyfriend and I went here for two nights before Easter and it was fabulous! Very rarely can we say the staff, setting, food, room, spa was exceptional!! We are already planning to return with both friends and family. A perfect break. A definite recommendation!

Thank you!

Sophie Winchester and Adam Foster

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phhmanager, General Manager at Park House Hotel & Spa, responded to this review, 24 May 2014
Dear Sophie and Adam,

Thank you for the review, and so lovely to know who's left it.
We are all looking forward to welcoming you back to Park House.

Warm wishes
Rebecca Coonan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014 via mobile

Stayed at the park house hotel over the bank holiday weekend with my girlfriend! We both loved it

Good bits

The staff are incredible! They are more than happy to help and really friendly! (Tom was great, Stewart was lovely...there were plenty more, but we never got their names) It really felt like all the staff cared about the hotel and it's reputation!

The hotel offers free bike hire! Free movie rentals! Free lawn games! Awesome when you have nothing planned for the day!

The spa was amazing! Staff are really helpful, the treatments were nice (and good value for money when comparing it to other spas in close vicinity of London) and it was quiet (which was a surprise considering it was a bank holiday weekend)

The rooms were really well looked after (cleaned several times a day) Really comfy bed and a great shower

Bad bits

We felt like dinner fell short of our expectations.

Conclusion

Probably the best service I have ever come across! Feeling very relaxed! Thank you!!

Stayed April 2014, travelled as a couple
Helpful?
Thank TSiva87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phhmanager, General Manager at Park House Hotel & Spa, responded to this review, 24 May 2014
Dear Guest,

Thank you for the review, definitely one for the notice board!
Sorry to hear dinner was not up to scratch, most unusual.

Warm wishes

Rebecca Coonan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beccles, United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2014

We enjoyed a glorious 3-night stay at this fantastic hotel, drawn here as we were by a family combined 80th Birthday and Golden Wedding celebration luncheon, held on site in the Barn function room.

As one would expect from such a fine establishment, upon arrival the staff were most welcoming - particularly as our journey from East Anglia was delayed because of the notorious M25, and we arrived at 18:00. As our party included 2 children under the age of 10, the staff made arrangements for us to eat in the main dining room, despite the policy of children requiring to conclude their meals by 18:00.

Overall, there is nothing to fault, and we had a wonderful stay. Even the night porter greeted me with a welcoming smile as I headed out of the door at 06:00 for my pre-breakfast bike rides through Cowdray country. There are several lovely rides I found centred on Midhurst - just check out Map My Ride and you will find lots of suggestions.

Just two comments to make - and these are the only reasons that the ratings are 'very good' rather than 'excellent' in the appropriate categories:

1. Previous comments are echoed regarding the restrictions for children in terms of the early conclusion of evening meals, and the hours allowed in the swimming pool - and use of the changing rooms in the spa. Whilst the staff were quick to realise that our children are (generally!) well behaved, and indeed praised them on several occasions, 18:00 is a little early by which time to have completed their meals. We do understand that the hotel wishes to attract the discerning adult diner, but our children regularly dine both at home and at other establishments until 19:00 without disturbing others, and allowing the extra hour helps compromise those in the family party who would otherwise dine later. As far as the pool is concerned, I think if you are a full paying guest of the hotel, then you should enjoy much greater use of the pool for your children. Whilst this clearly isn't centreparcs, on three occasions over the weekend, we were asked to vacate the pool at 10:30am (acknowledge that the times were published) when there were few if any other users of the spa. On one morning, we were delayed in leaving the spa because we were not allowed to use the main changing rooms as we had children with us, and we had to use the disabled/family changing room, and because our clothes were stored in the lockers inside, we had to wait until another family had changed before we could gain access to our belongings. The main changing rooms were completely empty at the time - it doesn't make sense for families not to use these areas. It would also help if the staff were more discreet about updating their social network status on their smartphones during their working hours in full view of guests, in-between asking us to leave the pool.

2. We enjoyed the superb views of the south downs and the grounds of the hotel from two window aspects, in room 12 on the top floor (one of the family rooms). However, we were sometimes kept awake by the noise of the water tanks refilling in the roof space above our room, every time there was water demand from elsewhere in the hotel. e.g the running of a basin, or the flushing of a loo. The tank could be fitted with a silencing mechanism which would cure the problem.

Overall, a delightful hotel and a really enjoyable weekend, and we would like to return one day.

Room Tip: If staying with a family - choose room 12 for superb views and plenty of room. Don't let the n...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark_J_Lowther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phhmanager, General Manager at Park House Hotel & Spa, responded to this review, 24 May 2014
Dear Guest,

Thank you for the review, we are really pleased you enjoyed your stay.
Echoing our previous comments, we are only to happy for Children to use the spa facility and restaurant, however we do set aside adult only times to accommodate guests who are travelling without children. We are sorry you found this disagreeable.

With warm wishes

Rebecca Coonan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park House Hotel & Spa

Property: Park House Hotel & Spa
Address: Bepton Road, Bepton, Midhurst GU29 0JB, England
Phone Number:
Region: United Kingdom > England > West Sussex > Midhurst > Bepton
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Bepton
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park House Hotel & Spa 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Park House Hotel Bepton
Park Hotel Midhurst
Park House Hotel & Spa Midhurst/Bepton, West Sussex

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