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“Close to airport, far from city”

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Hilton Villahermosa & Conference Center
Ranked #3 of 35 Hotels in Villahermosa
Certificate of Excellence
Mexico
Level Contributor
140 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Close to airport, far from city”
Reviewed 18 January 2014

The hotel is very close to the airport, which is convinient if arriving late or departing early. The hotel areas, rooms and staff were all quite good. Breakfast buffet had a nice variety of choices. The only minus, which depends on your plans, is that is far from the city, which takes away the chances of going to your room during the day for a rest or to get something you might have forgotten.

Room Tip: Stay away from the rooms located near the door of the corridor, to noisy late at night and early in...
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank betomch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 21 January 2014
Dear Guest,

Thank you for sharing your experience at our hotel with the TripAdvisor community.

We appreciate your good comments; we are happy to read that our proximity to the airport, facilities, breakfast and service provided by our staff we of your liking; part of our vision is to fill our guests with the warmth of our hospitality.

As for your comment about our location in relation to the City Center, we are pleased to inform you that we offer complementary transportation to our guests to and from strategic points in Villahermosa.

We hope you consider staying with us again on your next visit to the Emerald of the Southeast.

Best regards,
Melissa Latournerie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
Paris, Texas
Level Contributor
81 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 January 2014

We stayed at this hotel on the last night of a 13-day vacation. We chose it for two reasons: close to the airport and the fact that it is a Hilton. The staff was extremely accommodating. We needed to return our rental car at the airport, so they sent the hotel van to pick us up and take us to the hotel. The next morning, we had a 6:30 flight. We had several extra pieces of luggage, some pretty large. They took us in a separate shuttle van with our luggage and brought other guests to the airport in another hotel van. This is just one example of the customer service provided. This also carried over to the restaurant staff, front desk, and bell staff. Our room was spacious, clean, and well appointed. The bed was outstandingly comfortable, especially after the previous 12 nights on the characteristically hard beds in Mexican hotels, We thoroughly enjoyed our stay and will return there when we go back to Villahermosa. The only negative is the location, since it is about 8 miles away from downtown.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MexicoTraveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 21 January 2014
Dear Guest,

Thank you for sharing your experience at our hotel with the TripAdvisor community.

We appreciate your good comments; part of our vision is to fill our guests with the warmth of our hospitality.We are happy to read that our rooms were of your liking and that our staff gave you a good service. We take this opportunity to inform you that we also offer complementary transportation to and from the Downtown; perhaps on your next visit to Villahermosa, this information can be useful.

We hope to see you on your next visit to the city of Villahermosa

Best regards,
Melissa Latournerie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leon, Mexico
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 31 December 2013

It's close to the airport. The internet worked fine for us. The pool was nice, with a good kid section as well as a separate laps pool. Everything was clean and well maintained. We were well treated by the staff. Our room (2 double beds) was on the small side, but it was ok. Still, this just can't be the best option in town. If you really want to be close to the airport, stay here. If you really want to stay at a known above average American chain hotel, stay here. If you're concerned about security, stay here. If you're looking for something with Mexican charm and beauty, look elsewhere.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel A, General Manager at Hilton Villahermosa & Conference Center, responded to this review, 3 January 2014
Dear Guest,
thank you very much for having stayed with us at the Hilton Villahermosa & Conference Center this past December, and also for having posted your review.
I am happy to read all the positive comments you have made, which encourage us to continue to work hard at exceeding our guests' expectations.
We can not stop you from trying other options in town, in search of the mentioned Mexican charm, but we can offer you our Mexican hospitality blended with our more traditional Hilton standards.
Looking forward to welcoming you back to our hotel, and/or to any of the many great Hilton hotels & Resorts worldwide.
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Saint Louis
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

This hotel was extremely nice and not much more than other hotels in the area. It is out by the airport and there's not much arround you. You have to have the hotel shuttle you into Villahermosa to see the town. But it's great when you arrive and are leaving...only 10 minutes or so to the airport and they have a free shuttle service.

  • Stayed December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 3 January 2014
Thank you for taking the time to share your great review on TripAdvisor.

We are pleased to read that you consider us a very nice place to stay and that our complementary shuttle service to and from the city and the airport was of your liking.

We hope you consider staying with us again on your next visit to Villahermosa, Tabasco.

Best regards,
Melissa Latournerie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Town, Mexico
1 review
Reviewed 2 December 2013

I got what I expect from Hilton, mediocre service at an inflated price. The only reason I choose this Hotel was it was close to the airport. The bathroom featured a loose shower door handle, a twice leaking shower hose, the room entertained with a very noisy A/C fan and the restaurant impressed with poor service, below average food and tiles falling of the walls, all well overprized. I stayed only a few times in a Hilton inside and outside the US, if nothing else was available and everytime I received mediocre service at an inflated price. That is the Hilton brand to me, nothing to be proud of.

  • Stayed November 2013, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alexander R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 3 December 2013
Thank you for having stayed at the Hilton Villahermosa & Conference Center and for having posted your review on TripAdvisor.

I am truly disappointed that we fell rather short of meeting your expectations, and I can assure you that we have taken immediate actions to correct the physical aspects you mentioned. I kindly ask you to accept our most sincere apologies for not having lived up to our commitment to quality of service.

I am also concerned about your perception of the Hilton brand. We strive to fill the earth with the light and warmth of hospitality, and indeed invest lots of resources not only in keeping our hotels in good shape, but also in training our staff, so that they provide the kind of service that is demanded and expected from us. Also, I can assure you that our pricing strategies are always in line with our competitors.

I would like to ask of you not to stop using our Hilton hotels around the globe, as I am sure we can change your perception of the brand. As to this specific property, I would like to be informed of your next visit, if that is in your plans, to meet with you and take this discussion further.

Looking forward to welcoming you back to our hotel, and to any of our many hotels and resorts around the globe.

Best regards,
Melissa Latournerie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

This Hilton has some very good points and some very bad points.

Room is spacious, bed comfortable, bathroom good.
The maid is friendly and efficient.
Restaurant serves tasty food and a delicious and extensive buffet breakfast. Service is prompt and courteous.

The safe in the room doesn't work (an advertised amenity). I reported this 3 times but they haven't fixed it.
The room has no alarm clock (an advertised amenity).
The refrigerator in the room doesn't work (an advertised amenity). When I reported this I was told that this is normal.

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 28 November 2013
Thank you for taking the time to share your great review on TripAdvisor.

Although we are pleased to read that our rooms, maid service and restaurant were of your liking, we are disappointed to read that specific amenities in your room were not delivered as marked on our standards. Our purpose is to provide an exceptional stay and we apologize for not to meet and exceed your expectations. We thank for your comments, we will share them with the corresponding departments and we will use them to improve the quality of the products and services we offer to our guests.

We hope you consider staying with us again on your next visit to Villahermosa to experience our improvements.

Best regards,
Melissa Latournerie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haugesund, Norway
1 review
Reviewed 17 November 2013

Great staff! I didn't have an adptador to charge my iPhone and they went to buy it in Villahermosa to me :) Comfortable room and good infrastructure as I expected. However, the restaurant (diner and breakfast) didn't impress me. I was hoping more Mexican food experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa L, Marketing Executive at Hilton Villahermosa & Conference Center, responded to this review, 19 November 2013
Thank you for taking the time to share your great review on TripAdvisor.

We are pleased to read that our hotel was of your liking, especially the help offered by our staff with the detail of your adapter. Your comments regarding our food will be shared with the appropriate departments, to include more regional food options in the future.

We thank you again for your feedback and we are looking forward to seeing you again on your next visit to Villahermosa.

Best regards,
Melissa Latournerie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Villahermosa & Conference Center

Property: Hilton Villahermosa & Conference Center
Address: Adolfo Ruiz Cortines Oriente Km 12.8 | Col. Dos Montes, Villahermosa 86280, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Villahermosa
#2 Luxury Hotel in Villahermosa
#4 Business Hotel in Villahermosa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Villahermosa & Conference Center 4*
Number of rooms: 220
Official Description (provided by the hotel):
Discover Hilton Villahermosa & Conference Center, the closest hotel to the International Airport of Villahermosa, and offering complimentary transportation. The hotel is located just fourteen minutes from the City Center with easy access to the ancient Mayan city of Palenque and the business district of Tabasco 2000. This modern Villahermosa hotel also offers a complimentary shuttle service to Gallerias Tabasco, Altabrisa Shopping Mall and downtown. With 26 meeting rooms spread over 26,000 sq. Ft. And the largest number of breakout rooms in the city, this Villahermosa hotel is the ideal choice for your event of up to 1,000 Guests. ... more   less 
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Also Known As:
Hilton Villahermosa Hotel
Villahermosa Hilton
Hilton Villahermosa & Conference Center Mexico - Tabasco

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