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Hotel Villa Mercedes Palenque
Ranked #8 of 34 Hotels in Palenque
Reviewed 8 March 2013

When we arrived the entrance looked really promising but the rooms and restaurant were a disappointment. The rooms are basic and smelly. The breakfast is ok, but the location looks like a cheap group bus restaurant.
It is great to have a swimmingpool in this area. However the beds around the swimmung pool are dated.

  • Stayed: March 2013, travelled with family
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1  Thank pascale c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 549 reviews

Reviewed 25 February 2013

Villa Mercedes is an excellent choice for staying in Palenque. The setting is fantastic, as the hotel is in the jungle and very close to the ruins. Rooms are very comfortable, the pool is also very nice and a great place for relaxing after a long day. While the restaurant is not too fancy, it is convenient and carries a decent menu with choices for dinner and breakfast. Finally, found staff across the hotel very friendly, attentive and helpful.

  • Stayed: February 2013, travelled with friends
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1  Thank Marie-NYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

We came from San Cristóbal de las Casas for an overnight stay and to see the ruins the next day. Hotel Villa Mercedes is in the jungle on the road to the ruins. We were surprised at the beauty and comfort of the hotel and the staff was extraordinary. We were split on the quality of the food but for one night it was great.

  • Stayed: January 2013, travelled with friends
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1  Thank meraguera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2013

As a group of 50 tourist we stayed at the Villa Mercedes in Palenque, Mexico. The rooms were gorgeous,clean,and quiet. The airconditioning was superb!! The hot water was delightful and there was no problem having hot water any time of day. Set in the jungle we could see beautiful birds,butterflies,hear the howling monkeys,saw parrots, and there were turtles in the pond in the hotel. The floors were immaculate and the laundry charges were very reasonable. The staff at the front desk were very organized and well trained. They were helpful in every way. The internet in the lobby was great and free. The dining room was wonderful. It was very relaxed and very pretty. There were tables outside under a covering that you could eat outside. The food was great!! Every dish was delicious. We spent 3 days and were very sad to leave. The managers were always around and helped us set up an outside gathering.

The spa was ok. not great. The pool was delightful and quite large and heated so you could swim at night. Great lighting all around the place so you could walk at night and not get lost.

The hotel is near the sites to see and was quite handy. The hotel is set back so one can only hear nature sounds. The staff were very attentive and helpful to us all.

Great hotel, food, service, clean, and wonderful
The beds were super comfortable!!

Room Tip: All the rooms were great
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  • Stayed: December 2012, travelled solo
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Thank OHIAWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

We spent 4 days in Hotel Villa Mercedes. We chose to stay there due to it being over new years and wanted to find the nicest place for our 4 days in Palenque. On first impression the place looks great, good rooms, and very nice pool. Unfortunately during our stay we realised that the service was absolutely horrible and the we could getting better meals for 40% less at normal restaurants. Considering that the hotel is on the path out to the ruins some days it is inconvenient to find somewhere else to eat and I believe the hotel takes advantage of this. If you are staying for one night it would be fine, enjoy the pool... but anything more than that I and wouldn't waste your money.

  • Stayed: December 2012, travelled as a couple
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1  Thank 8RHastie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

The hotel is surprisingly touristic. There are not a lot of hotels in this area with a high standard and we looked for a two night stay in the Chiapas area to see the waterfalls.

The pool was very nice, the food was horrible, dinner and breakfast.

The rooms were not very appealing, we prefer modern hotel rooms.

There is an area for rooms on right hand side of the hotel area, which is very bad, as there is an old "lake" but very dirty. We asked for a new room closer to the pool.

Room Tip: Ask for a room close to the pool.
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  • Stayed: October 2012, travelled as a couple
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Thank beachdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2012

The hotel is not close from the ruins but just inside the national park.
Bedrooms are confortable and well equiped.
The pool is nice and the restaurant average. The service is OK due to the Mexican standards.
But It is a good option for a 2 days trip in the incredible ruins of Palenque and
Yaaxchilan.
I recommend it with no hesitation

  • Stayed: November 2012, travelled as a couple
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Thank Yansi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palenque
#5 Spa Hotel in Palenque
Price Range: £44 - £63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
Official Description (provided by the hotel):
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 
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Also Known As:
Hotel Mercedes Palenque

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