For more than $100 dollars a night we were not satisfied at all. If it was only 30-40 dollars like the other hotels nearby, that were the same, I would have been satisfied.
The rooms were clean, that I can honestly say. The staff are very nice and friendly.
You cannot control the AC, and its humid here, its either on full blast or OFF. When on full blast the blankets they give you make you shiver... also the AC unit is not sealed at all... and mosquitos and bugs come in freely.
No shampoo. Not much hot water, some days none at all.
Our room was on the top floor and more times than not the electric card keys did not work, so we walked down 3 flights to change the keys, once the key change did not work and we had to make 3 round trips on the stairs to gain entrance to our room! what else, for 100 bucks i would expect kleenex, or at least my wife says she would. No hand towels, just 2 shower towels and a floor mat.
The beds have a built in gap by the wall, so your pillow keeps falling into the gap.
We did not use the pool.
On check out, we paid by visa, they exchanged from peso to dollar at a higher than the bank exchange rate! Greedy owners and they give back very little, sorry to say.
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- Also Known As:
- Best Western Palenque
- Palenque Best Western