Good points are the proximity to Palenque, the pool and the terrace next to the restaurant.
Bad points-everything in the room was made of concrete, including the headboard and base of the bed. This made it unbelievably hard to sleep on and requests for blankets to soften it were met with the customary surliness from the staff. Even the walls in the room were pebble-dashed! Light in the room was provided by 3 fluorescent strips, and we had a marble kitchen table with wooden chairs. No tea or coffee making facilities.
Food in the restaurant was cold, cups had traces of lipstick on them, service was slow and staff were rude. We saw rats several times.
But the worst thing was the Sunday night disco in the hotel next door which went on until 2.30am. It shook the whole complex and even our tour rep complained to the management. That was followed by building work in our hotel starting at 7am in the morning.
Conclusion- avoid it if you can.
- Official Description (provided by the hotel):
- The Hotel Ciudad Real Palenque is a link in one of the most successful and youngest hotels chains of Chiapas, with an impressive architectural appearance and service which is right up there with the best on offer in any of Mexicos’s resorts and which is making a strong claim to be the perfect refuge with in the Mayan World.Located only 10 minutes from the archeological zone, 3 from the airport and 5 from the downtown, it really is sited in the strategic center of things. It also has a special infrastructure in place specially designed for groups: a special bus ramp, comfortable check-in area and efficient baggage handling services. Set among magnificent gardens, its Mexican-Caribbean architecture houses 66 rooms, 3 junior suites an 3 master suites; all of which are equipped with air conditioning, cable T.V. and telephone. There is also a Palapa-Restaurant where you can enjoy the best Chiapanecan, Mexican and International cuisine and if after visiting the archeological sites and natural wonders in the surrounding areas of Palenque It’s a rest you need; there’s nothing better than our gorgeous swimming pool to really pamper you.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican – Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls. ... more less
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