I had a terrible experience with amigo tours which they forgot to pick me up to one of their over-priced tour after keeping me wait for them for 1.5 hours from 6am in the early morning with phone calls in between confirming they should be on the way 'soon'.
They didn't show up of course at the end and ruin my whole-day of holiday with all the distance from HK to Mexico. Luckily, my 1st Angel appeared - The staff and the owner of the hostel posada Nacha'n -- Ka'an. The staff there has helped me out make numerous phone calls to amigo tours to help confirm my tour and ask the time they were going to pick me up even though there were a lot of time amigo tours didn't pick up the phone. The owner of the hostel talked to the owner of Turístico Tulum my whole story and that's why I got connected with them and taken to the places which the amigo tour originally should have taken me to.
The staff and the owner of the hostel have been extremely helpful throughout my whole stay and the owner speaks fluent English which helps so much!!
I really don't know how to thank them except posting my excellent experience with them here. What the staff and the owner of the hostels have, which I also think it is what Mexico Tourism industry currently needs and lacks of based on my experience, is empathy and a heart to ensure their guests and clients have a good experience in Mexico. Here, in this small hostel, with the help of Jose, Eve and Damian, I, the first time, after more than a week in Mexico, I experienced it. Thank you so much for helping me out and forgive my tears I had when amigo tours said they forgot to pick me up after me waiting for them for 1.5 hours in the early morning.